Details
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Type:
Bug
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Status:
Need More Info
(View Workflow)
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Priority:
Normal
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Resolution: Not Fixed
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Component/s: NEP
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Labels:None Labels
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Customer:Azerconnect
Description
RB not Running on PROD
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2024-07-31 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2024-07-31 24:00 (milestone: set planned end date to due date) |
| Assignee | Kosi Ali [ kali ] | Manjit Kumar [ manjit.kumar ] |
| Assignee | Manjit Kumar [ manjit.kumar ] | Nazih Ghadieh [ nghadieh ] |
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- Time Spent:
- 1 day, 4 hours
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I have added the monitoring logs on the lambda rout saver to trouble shoot the cause of the delay.
| Assignee | Nazih Ghadieh [ nghadieh ] | Mustapha Al-Hage [ malhage ] |
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- Time Spent:
- 2 hours
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Build 3.7.71.80.432 patch has been deployed for AZRC test server and 2024-08-08-05.23.24_Azerbaijan.xml copied from prod to test server.
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 2 hours [ 7200 ] | |
| Worklog Id | 252984 [ 252984 ] |
| Baseline Start | 2024-07-31 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2024-07-31 24:00 (set baseline based of initial work logging) |
| Time Spent | 2 hours [ 7200 ] | 1 day, 6 hours [ 50400 ] |
| Worklog Id | 252992 [ 252992 ] |
| Assignee | Mustapha Al-Hage [ malhage ] | Aurobinda Panda [ apanda ] |
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- Time Spent:
- 3 hours
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Reachability status of all the provided IPs has been thoroughly checked. All the reachable IPs have been successfully added to the IP.list
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- Time Spent:
- 2 hours
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Download and share requested dumps with Khaled
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- Time Spent:
- 30 minutes
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Given XML files uploaded on AZRC test server .
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- Time Spent:
- 1 hour
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Check Import status and share logs with Khaled.
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- Time Spent:
- 2 hours
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Restart AZRC test server.
| Time Spent | 1 day, 6 hours [ 50400 ] | 2 days, 1 hour [ 61200 ] |
| Worklog Id | 253840 [ 253840 ] |
| Time Spent | 2 days, 1 hour [ 61200 ] | 2 days, 3 hours [ 68400 ] |
| Worklog Id | 253849 [ 253849 ] |
| Time Spent | 2 days, 3 hours [ 68400 ] | 2 days, 3 hours, 30 minutes [ 70200 ] |
| Worklog Id | 253855 [ 253855 ] |
| Worklog Id | 253855 [ 253855 ] |
| Time Spent | 2 days, 3 hours, 30 minutes [ 70200 ] | 2 days, 4 hours, 30 minutes [ 73800 ] |
| Worklog Id | 253859 [ 253859 ] |
| Worklog Id | 253859 [ 253859 ] |
| Time Spent | 2 days, 4 hours, 30 minutes [ 73800 ] | 2 days, 6 hours, 30 minutes [ 81000 ] |
| Worklog Id | 253863 [ 253863 ] |
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- Time Spent:
- 6 hours
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Followup with L3 to fix the issue then update config file shared by L3 then manual generate XML and share feedback to them. Also join call with cyber mack for patch deployment.
| Time Spent | 2 days, 6 hours, 30 minutes [ 81000 ] | 3 days, 3 hours, 30 minutes [ 99000 ] |
| Worklog Id | 254075 [ 254075 ] |
| Time Spent | 3 days, 3 hours, 30 minutes [ 99000 ] | 3 days, 4 hours, 30 minutes [ 102600 ] |
| Worklog Id | 254075 [ 254075 ] |
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- Time Spent:
- 6 hours
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Applied patch of which released to fix this issue and generate XML manual then followup with L3.
| Time Spent | 3 days, 4 hours, 30 minutes [ 102600 ] | 4 days, 2 hours, 30 minutes [ 124200 ] |
| Worklog Id | 254361 [ 254361 ] |
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- Time Spent:
- 3 hours
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Analyze the log for check changes status in XML and forward to L3 about status over the weekend.
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- Time Spent:
- 5 hours
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Analyze the logs and checked the application status, also followup with L3 and discuss with them to show them the status.
| Assignee | Aurobinda Panda [ apanda ] | Manjit Kumar [ manjit.kumar ] |
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- Time Spent:
- 2 hours
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After checked the status of application cascade the error to next label for fix this issue.
| Time Spent | 4 days, 2 hours, 30 minutes [ 124200 ] | 4 days, 5 hours, 30 minutes [ 135000 ] |
| Worklog Id | 254669 [ 254669 ] |
| Worklog Id | 254669 [ 254669 ] |
| Time Spent | 4 days, 5 hours, 30 minutes [ 135000 ] | 1 week, 2 hours, 30 minutes [ 153000 ] |
| Worklog Id | 254672 [ 254672 ] |
| Time Spent | 1 week, 2 hours, 30 minutes [ 153000 ] | 1 week, 4 hours, 30 minutes [ 160200 ] |
| Worklog Id | 254675 [ 254675 ] |
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- Time Spent:
- 1 hour
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Shared required server log.
| Time Spent | 1 week, 4 hours, 30 minutes [ 160200 ] | 1 week, 5 hours, 30 minutes [ 163800 ] |
| Worklog Id | 255663 [ 255663 ] |
| Summary | RB not Run on PROD | lambda route Import issue |
| Assignee | Manjit Kumar [ manjit.kumar ] | Aurobinda Panda [ apanda ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Aurobinda Panda [ apanda ] | Diana Hamdouche [ dhamdouche ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Assignee | Diana Hamdouche [ dhamdouche ] | Aurobinda Panda [ apanda ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
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- Time Spent:
- 3 hours
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Apply the requested patch and restart the application over the weekend.
| Assignee | Aurobinda Panda [ apanda ] | Diana Hamdouche [ dhamdouche ] |
| Time Spent | 1 week, 5 hours, 30 minutes [ 163800 ] | 1 week, 1 day, 30 minutes [ 174600 ] |
| Worklog Id | 259443 [ 259443 ] |
| Assignee | Diana Hamdouche [ dhamdouche ] | Aurobinda Panda [ apanda ] |
| Time Spent | 1 week, 1 day, 30 minutes [ 174600 ] | 1 week, 1 day, 2 hours, 30 minutes [ 181800 ] |
| Worklog Id | 260354 [ 260354 ] |
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- Time Spent:
- 1 hour
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automated xml import run and log monitoring, the import params values are getting assigned the correct value now.
| Time Spent | 1 week, 1 day, 2 hours, 30 minutes [ 181800 ] | 1 week, 1 day, 3 hours, 30 minutes [ 185400 ] |
| Worklog Id | 261049 [ 261049 ] |
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- Time Spent:
- 2 hours
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checking server logs + adding more logs
| Time Spent | 1 week, 1 day, 3 hours, 30 minutes [ 185400 ] | 1 week, 1 day, 5 hours, 30 minutes [ 192600 ] |
| Worklog Id | 261169 [ 261169 ] |
| Assignee | Aurobinda Panda [ apanda ] | Nazih Ghadieh [ nghadieh ] |
| Assignee | Nazih Ghadieh [ nghadieh ] | Aurobinda Panda [ apanda ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Aurobinda Panda [ apanda ] | Abir Messaikeh [ amessaikeh ] |
| Status | QA In Progress [ 10015 ] | Reopened [ 4 ] |
| Assignee | Abir Messaikeh [ amessaikeh ] | Khaled Khalil [ kkhalil ] |
| Resolution | Not Fixed [ 10200 ] |
| Attachment | server.log.tgz [ 114925 ] |
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Need More Info [ 10011 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Aurobinda Panda [ apanda ] |
| Assignee | Aurobinda Panda [ apanda ] | Hassan Abdine [ habdine ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
95d 6h 5m | 1 | Diana Hamdouche | 01/Nov/24 1:14 PM | |||||
|
5s | 1 | Diana Hamdouche | 01/Nov/24 1:14 PM | |||||
|
4s | 1 | Diana Hamdouche | 01/Nov/24 1:14 PM | |||||
|
2d 21h 47m | 1 | Khaled Khalil | 04/Nov/24 11:02 AM | |||||
|
276d 3h 26m | 1 | Abir Messaikeh | 07/Aug/25 3:28 PM | |||||
|
7s | 1 | Abir Messaikeh | 07/Aug/25 3:28 PM | |||||
|
28d 16h 47m | 1 | Hassan Abdine | 05/Sep/25 8:16 AM | |||||
|
1m 2s | 1 | Hassan Abdine | 05/Sep/25 8:17 AM |
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Links Hierarchy |
Documentation
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Documentation
Dear Nazih,
Global interception is not finishing while generating CM XML on AZRC from few days, it’s stuck at import of “Starting Import of 303 Logical Lambda Route s For Version Actual_Network” this process is not ending, in the meanwhile getting an error message of java.lang.OutOfMemoryError: GC overhead limit exceeded.
Below server log output of CM start process, stuck of import and error message time:-
2024-07-25 19:44:32,414 INFO [stdout] (AsyncAppender-Dispatcher-Thread-181) 19:44:32-[INFO ][NptServiceAdvice] start global interception of:importNetwork ( String /product/azerconnect/nep_packages/auto-importer/XML_files/2024-07-25-07.30.44_Azerbaijan.xml NEPBundles npt)
2024-07-25 19:57:21,291 INFO [com.mobinets.nep.npt.service.impl.AbstractAutoImportService] (RMI TCP Connection(975)-10.240.104.196) Starting Import of 303 Logical Lambda Route s For Version Actual_Network
2024-07-25 23:31:00,038 ERROR [stderr] (RMI RenewClean-[10.240.104.196:10246]) java.lang.OutOfMemoryError: GC overhead limit exceeded
2024-07-26 00:20:00,680 ERROR [stderr] (RMI RenewClean-[10.240.104.196:11245]) java.lang.OutOfMemoryError: GC overhead limit exceeded
2024-07-26 00:20:00,680 ERROR [com.mobinets.toolbox.exception.NepUncaughtExceptionHandler] (RMI RenewClean-[10.240.104.196:10246]) Uncaught exception in thread: RMI RenewClean-[10.240.104.196:10246] - GC overhead limit exceeded: java.lang.OutOfMemoryError: GC overhead limit exceeded
CM log output:-
19:44:32-[INFO ][TransmissionDbAgent] Saving to Db
02:59:29-[ERROR][TransmissionDbAgent] Error While calling saveTransmissionData , Error in auto import service.Error while importing.
com.mobinets.nep.npt.service.model.NptException: Error while importing.
at com.mobinets.nps.daemon.db.agent.TransmissionImporterMain.main(TransmissionImporterMain.java:124)
Caused by: java.lang.OutOfMemoryError: GC overhead limit exceeded
02:59:30-[INFO ][TransmissionDbAgent] End of saving to Db
For fix the OutOfMemoryError we did below troubleshooting steps:-
1. Stop all applications along with DB
2. Restart the server
3. Start the DB along with all applications
Then start CM generation again, this time we didn’t get OutOfMemoryError but import again stuck at the same label of “Starting Import of 303 Logical Lambda Route s For Version Actual_Network” along with Saving to Db.
We were waited approx 11 hours to end of import & Saving to Db, but didn’t complete, hence we had to kill the CM generation XML.
Kindly suggest and download all related logs from below link.
server.log.tgz
CM_log.tgz