Details

    • Type: Bug Bug
    • Status: Need More Info Need More Info (View Workflow)
    • Priority: Normal Normal
    • Resolution: Not Fixed
    • Component/s: NEP
    • Labels:
      None Labels
    • Customer:
      Azerconnect

      Description

      RB not Running on PROD

        Activity

        Aurobinda Panda made changes -
        Field Original Value New Value
        Gantt Options Milestone (set to milestone: having a due date but zero effort)
        Planned Start 2024-07-31 24:00 (milestone: set planned start date to due date)
        Planned End 2024-07-31 24:00 (milestone: set planned end date to due date)
        Aurobinda Panda made changes -
        Assignee Kosi Ali [ kali ] Manjit Kumar [ manjit.kumar ]
        Hide
        Manjit Kumar added a comment -

        Dear Nazih,

        Global interception is not finishing while generating CM XML on AZRC from few days, it’s stuck at import of “Starting Import of 303 Logical Lambda Route s For Version Actual_Network” this process is not ending, in the meanwhile getting an error message of java.lang.OutOfMemoryError: GC overhead limit exceeded.

        Below server log output of CM start process, stuck of import and error message time:-
        2024-07-25 19:44:32,414 INFO [stdout] (AsyncAppender-Dispatcher-Thread-181) 19:44:32-[INFO ][NptServiceAdvice] start global interception of:importNetwork ( String /product/azerconnect/nep_packages/auto-importer/XML_files/2024-07-25-07.30.44_Azerbaijan.xml NEPBundles npt)
        2024-07-25 19:57:21,291 INFO [com.mobinets.nep.npt.service.impl.AbstractAutoImportService] (RMI TCP Connection(975)-10.240.104.196) Starting Import of 303 Logical Lambda Route s For Version Actual_Network
        2024-07-25 23:31:00,038 ERROR [stderr] (RMI RenewClean-[10.240.104.196:10246]) java.lang.OutOfMemoryError: GC overhead limit exceeded
        2024-07-26 00:20:00,680 ERROR [stderr] (RMI RenewClean-[10.240.104.196:11245]) java.lang.OutOfMemoryError: GC overhead limit exceeded
        2024-07-26 00:20:00,680 ERROR [com.mobinets.toolbox.exception.NepUncaughtExceptionHandler] (RMI RenewClean-[10.240.104.196:10246]) Uncaught exception in thread: RMI RenewClean-[10.240.104.196:10246] - GC overhead limit exceeded: java.lang.OutOfMemoryError: GC overhead limit exceeded

        CM log output:-
        19:44:32-[INFO ][TransmissionDbAgent] Saving to Db
        02:59:29-[ERROR][TransmissionDbAgent] Error While calling saveTransmissionData , Error in auto import service.Error while importing.
        com.mobinets.nep.npt.service.model.NptException: Error while importing.
        at com.mobinets.nps.daemon.db.agent.TransmissionImporterMain.main(TransmissionImporterMain.java:124)
        Caused by: java.lang.OutOfMemoryError: GC overhead limit exceeded
        02:59:30-[INFO ][TransmissionDbAgent] End of saving to Db

        For fix the OutOfMemoryError we did below troubleshooting steps:-
        1. Stop all applications along with DB
        2. Restart the server
        3. Start the DB along with all applications
        Then start CM generation again, this time we didn’t get OutOfMemoryError but import again stuck at the same label of “Starting Import of 303 Logical Lambda Route s For Version Actual_Network” along with Saving to Db.
        We were waited approx 11 hours to end of import & Saving to Db, but didn’t complete, hence we had to kill the CM generation XML.

        Kindly suggest and download all related logs from below link.

        server.log.tgz
        CM_log.tgz

        Show
        Manjit Kumar added a comment - Dear Nazih, Global interception is not finishing while generating CM XML on AZRC from few days, it’s stuck at import of “Starting Import of 303 Logical Lambda Route s For Version Actual_Network” this process is not ending, in the meanwhile getting an error message of java.lang.OutOfMemoryError: GC overhead limit exceeded. Below server log output of CM start process, stuck of import and error message time:- 2024-07-25 19:44:32,414 INFO [stdout] (AsyncAppender-Dispatcher-Thread-181) 19:44:32- [INFO ] [NptServiceAdvice] start global interception of:importNetwork ( String /product/azerconnect/nep_packages/auto-importer/XML_files/2024-07-25-07.30.44_Azerbaijan.xml NEPBundles npt) 2024-07-25 19:57:21,291 INFO [com.mobinets.nep.npt.service.impl.AbstractAutoImportService] (RMI TCP Connection(975)-10.240.104.196) Starting Import of 303 Logical Lambda Route s For Version Actual_Network 2024-07-25 23:31:00,038 ERROR [stderr] (RMI RenewClean- [10.240.104.196:10246] ) java.lang.OutOfMemoryError: GC overhead limit exceeded 2024-07-26 00:20:00,680 ERROR [stderr] (RMI RenewClean- [10.240.104.196:11245] ) java.lang.OutOfMemoryError: GC overhead limit exceeded 2024-07-26 00:20:00,680 ERROR [com.mobinets.toolbox.exception.NepUncaughtExceptionHandler] (RMI RenewClean- [10.240.104.196:10246] ) Uncaught exception in thread: RMI RenewClean- [10.240.104.196:10246] - GC overhead limit exceeded: java.lang.OutOfMemoryError: GC overhead limit exceeded CM log output:- 19:44:32- [INFO ] [TransmissionDbAgent] Saving to Db 02:59:29- [ERROR] [TransmissionDbAgent] Error While calling saveTransmissionData , Error in auto import service.Error while importing. com.mobinets.nep.npt.service.model.NptException: Error while importing. at com.mobinets.nps.daemon.db.agent.TransmissionImporterMain.main(TransmissionImporterMain.java:124) Caused by: java.lang.OutOfMemoryError: GC overhead limit exceeded 02:59:30- [INFO ] [TransmissionDbAgent] End of saving to Db For fix the OutOfMemoryError we did below troubleshooting steps:- 1. Stop all applications along with DB 2. Restart the server 3. Start the DB along with all applications Then start CM generation again, this time we didn’t get OutOfMemoryError but import again stuck at the same label of “Starting Import of 303 Logical Lambda Route s For Version Actual_Network” along with Saving to Db. We were waited approx 11 hours to end of import & Saving to Db, but didn’t complete, hence we had to kill the CM generation XML. Kindly suggest and download all related logs from below link. server.log.tgz CM_log.tgz
        Manjit Kumar made changes -
        Assignee Manjit Kumar [ manjit.kumar ] Nazih Ghadieh [ nghadieh ]
        Mustapha Al-Hage logged work - 08/Aug/24 12:00 AM
        • Time Spent:
          1 day, 4 hours
           

          I have added the monitoring logs on the lambda rout saver to trouble shoot the cause of the delay.

        Hide
        Nazih Ghadieh added a comment -

        Hi Mustapha

        The issue here is that the XML import is stuck on lambda route import and because of that the flow is not reaching the RB.

        So please add monitoring logs on the lambda route saver to trouble shoot the cause of the delay.

        Show
        Nazih Ghadieh added a comment - Hi Mustapha The issue here is that the XML import is stuck on lambda route import and because of that the flow is not reaching the RB. So please add monitoring logs on the lambda route saver to trouble shoot the cause of the delay.
        Nazih Ghadieh made changes -
        Assignee Nazih Ghadieh [ nghadieh ] Mustapha Al-Hage [ malhage ]
        ABHINAV PARASHAR logged work - 09/Aug/24 12:00 AM
        • Time Spent:
          2 hours
           

          Build 3.7.71.80.432 patch has been deployed for AZRC test server and 2024-08-08-05.23.24_Azerbaijan.xml copied from prod to test server.

        ABHINAV PARASHAR made changes -
        Remaining Estimate 0 minutes [ 0 ]
        Time Spent 2 hours [ 7200 ]
        Worklog Id 252984 [ 252984 ]
        ABHINAV PARASHAR made changes -
        Baseline Start 2024-07-31 24:00 (set baseline based of initial work logging)
        Baseline End 2024-07-31 24:00 (set baseline based of initial work logging)
        Hide
        Mustapha Al-Hage added a comment - - edited

        I have added the required monitoring logs on the lambda route saver
        You can find the changes after the following release: 3.7.71.80.432
        Please put it on test, import xml and share server logs.

        Show
        Mustapha Al-Hage added a comment - - edited I have added the required monitoring logs on the lambda route saver You can find the changes after the following release: 3.7.71.80.432 Please put it on test, import xml and share server logs.
        Mustapha Al-Hage made changes -
        Time Spent 2 hours [ 7200 ] 1 day, 6 hours [ 50400 ]
        Worklog Id 252992 [ 252992 ]
        Mustapha Al-Hage made changes -
        Assignee Mustapha Al-Hage [ malhage ] Aurobinda Panda [ apanda ]
        Hide
        Abir Messaikeh added a comment -

        patch applied by the import did not complete with error OutofMemory.

        to check if lamda route counts is valid

        Show
        Abir Messaikeh added a comment - patch applied by the import did not complete with error OutofMemory. to check if lamda route counts is valid
        ABHINAV PARASHAR logged work - 14/Aug/24 12:00 AM
        • Time Spent:
          3 hours
           

          Reachability status of all the provided IPs has been thoroughly checked. All the reachable IPs have been successfully added to the IP.list

        ABHINAV PARASHAR logged work - 16/Aug/24 12:00 AM
        • Time Spent:
          2 hours
           

          Download and share requested dumps with Khaled

        ABHINAV PARASHAR logged work - 20/Aug/24 12:00 AM - edited
        • Time Spent:
          30 minutes
           

          Given XML files uploaded on AZRC test server .

        ABHINAV PARASHAR logged work - 20/Aug/24 12:00 AM - edited
        • Time Spent:
          1 hour
           

          Check Import status and share logs with Khaled.

        ABHINAV PARASHAR logged work - 22/Aug/24 12:00 AM
        • Time Spent:
          2 hours
           

          Restart AZRC test server.

        ABHINAV PARASHAR made changes -
        Time Spent 1 day, 6 hours [ 50400 ] 2 days, 1 hour [ 61200 ]
        Worklog Id 253840 [ 253840 ]
        ABHINAV PARASHAR made changes -
        Time Spent 2 days, 1 hour [ 61200 ] 2 days, 3 hours [ 68400 ]
        Worklog Id 253849 [ 253849 ]
        ABHINAV PARASHAR made changes -
        Time Spent 2 days, 3 hours [ 68400 ] 2 days, 3 hours, 30 minutes [ 70200 ]
        Worklog Id 253855 [ 253855 ]
        ABHINAV PARASHAR made changes -
        Worklog Id 253855 [ 253855 ]
        ABHINAV PARASHAR made changes -
        Time Spent 2 days, 3 hours, 30 minutes [ 70200 ] 2 days, 4 hours, 30 minutes [ 73800 ]
        Worklog Id 253859 [ 253859 ]
        ABHINAV PARASHAR made changes -
        Worklog Id 253859 [ 253859 ]
        ABHINAV PARASHAR made changes -
        Time Spent 2 days, 4 hours, 30 minutes [ 73800 ] 2 days, 6 hours, 30 minutes [ 81000 ]
        Worklog Id 253863 [ 253863 ]
        Manjit Kumar logged work - 30/Aug/24 12:00 AM - edited
        • Time Spent:
          6 hours
           

          Followup with L3 to fix the issue then update config file shared by L3 then manual generate XML and share feedback to them. Also join call with cyber mack for patch deployment.

        Manjit Kumar made changes -
        Time Spent 2 days, 6 hours, 30 minutes [ 81000 ] 3 days, 3 hours, 30 minutes [ 99000 ]
        Worklog Id 254075 [ 254075 ]
        Manjit Kumar made changes -
        Time Spent 3 days, 3 hours, 30 minutes [ 99000 ] 3 days, 4 hours, 30 minutes [ 102600 ]
        Worklog Id 254075 [ 254075 ]
        Manjit Kumar logged work - 06/Sep/24 12:00 AM
        • Time Spent:
          6 hours
           

          Applied patch of which released to fix this issue and generate XML manual then followup with L3.

        Manjit Kumar made changes -
        Time Spent 3 days, 4 hours, 30 minutes [ 102600 ] 4 days, 2 hours, 30 minutes [ 124200 ]
        Worklog Id 254361 [ 254361 ]
        Manjit Kumar logged work - 09/Sep/24 12:00 AM - edited
        • Time Spent:
          3 hours
           

          Analyze the log for check changes status in XML and forward to L3 about status over the weekend.

        Manjit Kumar logged work - 10/Sep/24 12:00 AM
        • Time Spent:
          5 hours
           

          Analyze the logs and checked the application status, also followup with L3 and discuss with them to show them the status.

        Aurobinda Panda made changes -
        Assignee Aurobinda Panda [ apanda ] Manjit Kumar [ manjit.kumar ]
        Hide
        Aurobinda Panda added a comment -

        New patch applied on PROD. Still issue not resolved. Logs shared with AI. Patch again rolled back.

        Show
        Aurobinda Panda added a comment - New patch applied on PROD. Still issue not resolved. Logs shared with AI. Patch again rolled back.
        Hide
        Manjit Kumar added a comment -

        Dear Khaled,

        We got patch from Driss for lamda route enable, i.e. import process automatically.
        After apply patch, run it for test without option of -s as per below and that generated the XML but when used option -s we got bellow error message.
        As Driss confirmed to check with Nazih or Hassan, so request you to please align resource accordingly.

        PM XML also didn’t generate after apply patch, hence rollback the patch than PM XML generating as usual

        Download log from below link.

        OneDrive - Mobile Network Solutions.rar

        Without s option:
        cd /product/azerconnect/nep_packages/auto-importer/bin/
        ./run.sh -o /product/azerconnect/nep_packages/auto-importer/XML_files/$latestXML

        After s option:
        cd /product/azerconnect/nep_packages/auto-importer/bin/
        ./run.sh -so /product/azerconnect/nep_packages/auto-importer/XML_files/$latestXML

        Show
        Manjit Kumar added a comment - Dear Khaled, We got patch from Driss for lamda route enable, i.e. import process automatically. After apply patch, run it for test without option of -s as per below and that generated the XML but when used option -s we got bellow error message. As Driss confirmed to check with Nazih or Hassan, so request you to please align resource accordingly. PM XML also didn’t generate after apply patch, hence rollback the patch than PM XML generating as usual Download log from below link. OneDrive - Mobile Network Solutions.rar Without s option: cd /product/azerconnect/nep_packages/auto-importer/bin/ ./run.sh -o /product/azerconnect/nep_packages/auto-importer/XML_files/$latestXML After s option: cd /product/azerconnect/nep_packages/auto-importer/bin/ ./run.sh -so /product/azerconnect/nep_packages/auto-importer/XML_files/$latestXML
        Manjit Kumar logged work - 12/Sep/24 12:00 AM
        • Time Spent:
          2 hours
           

          After checked the status of application cascade the error to next label for fix this issue.

        Manjit Kumar made changes -
        Time Spent 4 days, 2 hours, 30 minutes [ 124200 ] 4 days, 5 hours, 30 minutes [ 135000 ]
        Worklog Id 254669 [ 254669 ]
        Manjit Kumar made changes -
        Worklog Id 254669 [ 254669 ]
        Manjit Kumar made changes -
        Time Spent 4 days, 5 hours, 30 minutes [ 135000 ] 1 week, 2 hours, 30 minutes [ 153000 ]
        Worklog Id 254672 [ 254672 ]
        Manjit Kumar made changes -
        Time Spent 1 week, 2 hours, 30 minutes [ 153000 ] 1 week, 4 hours, 30 minutes [ 160200 ]
        Worklog Id 254675 [ 254675 ]
        Manjit Kumar logged work - 03/Oct/24 12:00 AM
        • Time Spent:
          1 hour
           

          Shared required server log.

        Manjit Kumar made changes -
        Time Spent 1 week, 4 hours, 30 minutes [ 160200 ] 1 week, 5 hours, 30 minutes [ 163800 ]
        Worklog Id 255663 [ 255663 ]
        Abir Messaikeh made changes -
        Summary RB not Run on PROD lambda route Import issue
        Diana Hamdouche made changes -
        Assignee Manjit Kumar [ manjit.kumar ] Aurobinda Panda [ apanda ]
        Hide
        Diana Hamdouche added a comment -

        Performance issue solved and changes will be available in patch release: 3.7.71.80.437

        Show
        Diana Hamdouche added a comment - Performance issue solved and changes will be available in patch release: 3.7.71.80.437
        Diana Hamdouche made changes -
        Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
        Diana Hamdouche made changes -
        Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
        Assignee Aurobinda Panda [ apanda ] Diana Hamdouche [ dhamdouche ]
        Diana Hamdouche made changes -
        Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
        Diana Hamdouche made changes -
        Assignee Diana Hamdouche [ dhamdouche ] Aurobinda Panda [ apanda ]
        Khaled Khalil made changes -
        Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
        Hide
        Aurobinda Panda added a comment -

        Patch released. But VPN is not working for AZRC. So will be applied once VPN available.

        Show
        Aurobinda Panda added a comment - Patch released. But VPN is not working for AZRC. So will be applied once VPN available.
        Manjit Kumar logged work - 20/Jan/25 12:00 AM
        • Time Spent:
          3 hours
           

          Apply the requested patch and restart the application over the weekend.

        Hide
        Aurobinda Panda added a comment -

        @Diana, Patch applied on test server & XML imported. But still Getting the issue. Please find below error.

        OutOfMemoryError

        Show
        Aurobinda Panda added a comment - @Diana, Patch applied on test server & XML imported. But still Getting the issue. Please find below error. OutOfMemoryError
        Aurobinda Panda made changes -
        Assignee Aurobinda Panda [ apanda ] Diana Hamdouche [ dhamdouche ]
        Manjit Kumar made changes -
        Time Spent 1 week, 5 hours, 30 minutes [ 163800 ] 1 week, 1 day, 30 minutes [ 174600 ]
        Worklog Id 259443 [ 259443 ]
        Diana Hamdouche logged work - 05/Feb/25 12:00 AM
        • Time Spent:
          2 hours
           

          .

        Hide
        Diana Hamdouche added a comment -

        Since issue is not clear yet , I added more logs and monitors available in release: 3.7.71.80.440

        So, please after applying patch try to Re-Import Xml again and if same occurs provide me full server logs

        Show
        Diana Hamdouche added a comment - Since issue is not clear yet , I added more logs and monitors available in release: 3.7.71.80.440 So, please after applying patch try to Re-Import Xml again and if same occurs provide me full server logs
        Diana Hamdouche made changes -
        Assignee Diana Hamdouche [ dhamdouche ] Aurobinda Panda [ apanda ]
        Diana Hamdouche made changes -
        Time Spent 1 week, 1 day, 30 minutes [ 174600 ] 1 week, 1 day, 2 hours, 30 minutes [ 181800 ]
        Worklog Id 260354 [ 260354 ]
        Mohamad Merheb logged work - 21/Feb/25 12:00 AM
        • Time Spent:
          1 hour
           

          automated xml import run and log monitoring, the import params values are getting assigned the correct value now.

        Mohamad Merheb made changes -
        Time Spent 1 week, 1 day, 2 hours, 30 minutes [ 181800 ] 1 week, 1 day, 3 hours, 30 minutes [ 185400 ]
        Worklog Id 261049 [ 261049 ]
        Mustapha Al-Hage logged work - 24/Feb/25 12:00 AM
        • Time Spent:
          2 hours
           

          checking server logs + adding more logs

        Mustapha Al-Hage made changes -
        Time Spent 1 week, 1 day, 3 hours, 30 minutes [ 185400 ] 1 week, 1 day, 5 hours, 30 minutes [ 192600 ]
        Worklog Id 261169 [ 261169 ]
        Aurobinda Panda made changes -
        Assignee Aurobinda Panda [ apanda ] Nazih Ghadieh [ nghadieh ]
        Hide
        Aurobinda Panda added a comment -

        PFA azrc test server log after import
        2025-02-12 16:39:15,319 INFO [com.mobinets.nep.npt.service.impl.AbstractAutoImportService] (RMI TCP Connection(14090)-10.220.81.31) Starting Import of 317 Logical Lambda Route s For Version Actual_Network

        Show
        Aurobinda Panda added a comment - PFA azrc test server log after import 2025-02-12 16:39:15,319 INFO [com.mobinets.nep.npt.service.impl.AbstractAutoImportService] (RMI TCP Connection(14090)-10.220.81.31) Starting Import of 317 Logical Lambda Route s For Version Actual_Network
        Khaled Khalil made changes -
        Project NEP Azerconnect [ 13200 ] L3 Support [ 14300 ]
        Key AZN-1809 LS-547
        Component/s NEP [ 16200 ]
        Component/s Generic [ 14703 ]
        Hassan Abdine made changes -
        Assignee Nazih Ghadieh [ nghadieh ] Aurobinda Panda [ apanda ]
        Abir Messaikeh made changes -
        Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
        Assignee Aurobinda Panda [ apanda ] Abir Messaikeh [ amessaikeh ]
        Abir Messaikeh made changes -
        Status QA In Progress [ 10015 ] Reopened [ 4 ]
        Assignee Abir Messaikeh [ amessaikeh ] Khaled Khalil [ kkhalil ]
        Resolution Not Fixed [ 10200 ]
        Abir Messaikeh made changes -
        Attachment server.log.tgz [ 114925 ]
        Hassan Abdine made changes -
        Status Reopened [ 4 ] Dev Scheduled [ 10014 ]
        Hide
        Hassan Abdine added a comment -

        provide XML having the lambda route (only containing WDMs and lambda), and related equipments..

        Show
        Hassan Abdine added a comment - provide XML having the lambda route (only containing WDMs and lambda), and related equipments..
        Hassan Abdine made changes -
        Status Dev Scheduled [ 10014 ] Need More Info [ 10011 ]
        Assignee Khaled Khalil [ kkhalil ] Aurobinda Panda [ apanda ]
        Hide
        Daljeet Singh Virdi added a comment -

        There is no lambda route in XML's.

        Show
        Daljeet Singh Virdi added a comment - There is no lambda route in XML's.
        Aurobinda Panda made changes -
        Assignee Aurobinda Panda [ apanda ] Hassan Abdine [ habdine ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Bug Open Bug Dev Scheduled Dev Scheduled
        95d 6h 5m 1 Diana Hamdouche 01/Nov/24 1:14 PM
        Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
        5s 1 Diana Hamdouche 01/Nov/24 1:14 PM
        Implementation in progress Implementation in progress To Be Released To Be Released
        4s 1 Diana Hamdouche 01/Nov/24 1:14 PM
        To Be Released To Be Released Ready for QA Ready for QA
        2d 21h 47m 1 Khaled Khalil 04/Nov/24 11:02 AM
        Ready for QA Ready for QA QA In Progress QA In Progress
        276d 3h 26m 1 Abir Messaikeh 07/Aug/25 3:28 PM
        QA In Progress QA In Progress Reopened Reopened
        7s 1 Abir Messaikeh 07/Aug/25 3:28 PM
        Reopened Reopened Dev Scheduled Dev Scheduled
        28d 16h 47m 1 Hassan Abdine 05/Sep/25 8:16 AM
        Dev Scheduled Dev Scheduled Need More Info Need More Info
        1m 2s 1 Hassan Abdine 05/Sep/25 8:17 AM
        Subversion JIRA

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          People

          • Assignee:
            Hassan Abdine
            Reporter:
            Aurobinda Panda
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            0 Vote for this issue
            Watchers:
            8 Start watching this issue

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