Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: Financial
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Labels:None Labels
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Customer:Zain Kuwait
Description
Dear Khaled,
Please align resource to check the issue of IT API process is not ending, getting below error message.
2025-09-01 22:55:05,742 WARN [com.mobinets.nep.npt.csv.handler.ElementAdditionalInfoServerCsvHandler] (default task-55) warning while importing element additional info Asset Uniqueness:Element PassiveElement_UNIX Server_zkwovsprod1_56 has Serial Number (2102311NXR10J4000005) that is already in use for the element .
2025-09-01 22:55:05,742 ERROR [com.mobinets.nep.npt.service.impl.PassiveElementServiceImpl] (default task-55) warning while saving additional info for IT Assets: com.mobinets.nep.npt.service.model.NptWarning: Asset Uniqueness:Element PassiveElement_UNIX Server_zkwovsprod1_56 has Serial Number (2102311NXR10J4000005) that is already in use for the element .
at com.mobinets.nep.npt.csv.handler.ElementAdditionalInfoServerCsvHandler.endDocument(ElementAdditionalInfoServerCsvHandler.java:440)
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Dear Hassan/Wajdi,
Thank you for your support here to fix this issue, after deploy nep full delivery path version 3.7.1.693, now nep launching.
Please suggest the sequence i.e. patch will apply as usual till .692 and for .693 will deploy from full delivery ?
full delivery required at version 3.7.1.693
I applied some fixes related to cache issues, please apply new patch: 3.7.1.692.
Please apply first on test import some data check if all serial numbers are imported correctly.