Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Labels:None Labels
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Customer:Zain Kuwait
Description
From: Abir Messaikeh <Abir.Messaikeh@nuiva.com>
Sent: Wednesday, October 8, 2025 2:50 PM
To: Khaled Khalil <Khaled.Khalil@nuiva.com>; Mustapha Al-Hage <Mustapha.AlHage@nuiva.com>; Wajdi Jomaa <Wajdi.Jomaa@nuiva.com>; Daljeet Singh Virdi <Daljeet.Virdi@mobinets.com>
Cc: support <support@mobinets.com>; L2_Team_Leb <L2_Team_Leb@mobinets.com>
Subject: RE: issue when opening some reports on KW platform
@Manjit can u check in logs both console and server logs if anything abnormal if not create ticket LS and shafre screen shots and logs attached
Daljeet can guide u where to open report from client to reproduce , L3 will not work if we don’t provide details and LS ticket
thx
From: Abir Messaikeh
Sent: Tuesday, October 7, 2025 4:58 PM
To: Khaled Khalil <Khaled.Khalil@nuiva.com>; Mustapha Al-Hage <Mustapha.AlHage@nuiva.com>; Wajdi Jomaa <Wajdi.Jomaa@nuiva.com>
Cc: support <support@mobinets.com>; L2_Team_Leb <L2_Team_Leb@mobinets.com>
Subject: issue when opening some reports on KW platform
Dear team
It has been observed by telco that the client application is hanging when opening RNC and NodeB and enob B reports
So can you help to double check the issue from your side as well.
I will open the ticket if same reproducible for u
Thanks
Abir
Attachments
Activity
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- Time Spent:
- 2 hours
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Checked the log to find suspicious activity and shared to L3 to rectify the issue.
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-10-08 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-10-08 24:00 (milestone: set planned end date to due date) |
| Attachment | server.log.tgz [ 119311 ] |
| Component/s | Financial [ 16400 ] | |
| Component/s | NEP [ 16200 ] |
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- Time Spent:
- 7 hours, 30 minutes
-
working on this ticket fixed loading issue still need to find why data not loading
+ working on circuit traffic details
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 2 hours [ 7200 ] | |
| Worklog Id | 279817 [ 279817 ] |
| Baseline Start | 2025-10-08 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-10-08 24:00 (set baseline based of initial work logging) |
| Assignee | Khaled Khalil [ kkhalil ] | Wajdi Jomaa [ wjomaa ] |
| Time Spent | 2 hours [ 7200 ] | 1 day, 1 hour, 30 minutes [ 34200 ] |
| Worklog Id | 279858 [ 279858 ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Wajdi Jomaa [ wjomaa ] | Khaled Khalil [ kkhalil ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Manjit Kumar [ manjit.kumar ] |
Need to deploy the patch and perform testing
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Manjit Kumar [ manjit.kumar ] | Daljeet Singh Virdi [ dsvirdi ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Time Spent | 1 day, 1 hour, 30 minutes [ 34200 ] | 1 day, 3 hours, 30 minutes [ 41400 ] |
| Worklog Id | 284641 [ 284641 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4d 23h 51m | 1 | Khaled Khalil | 13/Oct/25 10:13 AM | |||||
|
5s | 1 | Khaled Khalil | 13/Oct/25 10:13 AM | |||||
|
8s | 1 | Khaled Khalil | 13/Oct/25 10:13 AM | |||||
|
4s | 1 | Khaled Khalil | 13/Oct/25 10:13 AM | |||||
|
44d 19h 45m | 1 | Daljeet Singh Virdi | 27/Nov/25 4:59 AM | |||||
|
22s | 1 | Daljeet Singh Virdi | 27/Nov/25 4:59 AM |
|
Links Hierarchy |
 Documentation
|
There was an issue when opening an empty report, The issue is fixed by Wajdi. New patch needed 3.7.1.695.