L3 Support
  1. L3 Support
  2. LS-703

issue when opening some reports on KW platform

        Details

        • Customer:
          Zain Kuwait

          Description

          From: Abir Messaikeh <Abir.Messaikeh@nuiva.com>
          Sent: Wednesday, October 8, 2025 2:50 PM
          To: Khaled Khalil <Khaled.Khalil@nuiva.com>; Mustapha Al-Hage <Mustapha.AlHage@nuiva.com>; Wajdi Jomaa <Wajdi.Jomaa@nuiva.com>; Daljeet Singh Virdi <Daljeet.Virdi@mobinets.com>
          Cc: support <support@mobinets.com>; L2_Team_Leb <L2_Team_Leb@mobinets.com>
          Subject: RE: issue when opening some reports on KW platform

          @Manjit can u check in logs both console and server logs if anything abnormal if not create ticket LS and shafre screen shots and logs attached

          Daljeet can guide u where to open report from client to reproduce , L3 will not work if we don’t provide details and LS ticket

          thx

          From: Abir Messaikeh
          Sent: Tuesday, October 7, 2025 4:58 PM
          To: Khaled Khalil <Khaled.Khalil@nuiva.com>; Mustapha Al-Hage <Mustapha.AlHage@nuiva.com>; Wajdi Jomaa <Wajdi.Jomaa@nuiva.com>
          Cc: support <support@mobinets.com>; L2_Team_Leb <L2_Team_Leb@mobinets.com>
          Subject: issue when opening some reports on KW platform

          Dear team

          It has been observed by telco that the client application is hanging when opening RNC and NodeB and enob B reports

          So can you help to double check the issue from your side as well.

          I will open the ticket if same reproducible for u

          Thanks
          Abir

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            Daljeet Singh Virdi added a comment -

            Need to deploy the patch and perform testing

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            Daljeet Singh Virdi added a comment - Need to deploy the patch and perform testing
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            Khaled Khalil added a comment -

            There was an issue when opening an empty report, The issue is fixed by Wajdi. New patch needed 3.7.1.695.

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            Khaled Khalil added a comment - There was an issue when opening an empty report, The issue is fixed by Wajdi. New patch needed 3.7.1.695.
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              People

              • Assignee:
                Daljeet Singh Virdi
                Reporter:
                Manjit Kumar
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