Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: NEP
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Labels:
-
Customer:Ooreedo Tunisia
Description
Dear @Khaled Khalil,
Could you please assign an NEP DEV resource to investigate and fix the issue described below:
XML File: 2025-09-26-05.01.22_Ooredoo (Attached on JIRA)
Import Date: 17-10-2025
Platform: .102
Server Logs: (Attached on JIRA)
The date field is not updating in certain reports for some cases.
For reference, I have shared an example below.
Please note: The date should be updated for all data across all reports imported into NEP based on the XML input.
If the data is missing in the XML itself, it is expected not to update — this is not considered an issue.
Example:
Cabinet Report:
Snap attached
Inventory report:
Snap attached
Thank you
Indrasan
Attachments
Activity
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- Time Spent:
- 1 hour
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During validation find an issue and highlighted to NEP DEV with proper snap server logs.
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- Time Spent:
- 2 hours
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trying to reproduce the issue and looking in the reports logic
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-11-12 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-11-12 24:00 (milestone: set planned end date to due date) |
| Attachment | Inventory report.png [ 120005 ] | |
| Attachment | cabinet report.png [ 120006 ] |
| Attachment | ranooredoo 1.rar [ 120007 ] |
| Description |
Dear @Khaled Khalil,
Could you please assign an NEP DEV resource to investigate and fix the issue described below: XML File: 2025-09-26-05.01.22_Ooredoo (Attached on JIRA) Import Date: 17-10-2025 Platform: .102 Server Logs: (Attached on JIRA) The date field is not updating in certain reports for some cases. For reference, I have shared an example below. Please note: The date should be updated for all data across all reports imported into NEP based on the XML input. If the data is missing in the XML itself, it is expected not to update — this is not considered an issue. Example: Cabinet Report: Snap attached Inventory report: Snap attached Thank you Indrasan |
| Component/s | NEP [ 16200 ] |
| Attachment | server logs.rar [ 120012 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour [ 3600 ] | |
| Worklog Id | 280763 [ 280763 ] |
| Baseline Start | 2025-11-12 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-11-12 24:00 (set baseline based of initial work logging) |
| Time Spent | 1 hour [ 3600 ] | 3 hours [ 10800 ] |
| Worklog Id | 280769 [ 280769 ] |
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- Time Spent:
- 2 hours
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Reproduced the issue locally and connected to Ooredoo actual version to verify the data. Observed that the data is updated normally. Ticket rejected.
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Status | Open Bug [ 10108 ] | Rejected [ 10100 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Indrasan Yadav [ iyadav ] |
| Resolution | Cancelled [ 10100 ] |
| Attachment | Screenshot 2025-10-20 100544.png [ 120104 ] | |
| Attachment | Screenshot 2025-10-20 100727.png [ 120105 ] |
| Time Spent | 3 hours [ 10800 ] | 5 hours [ 18000 ] |
| Worklog Id | 280922 [ 280922 ] |
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- Time Spent:
- 1 hour
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Checked feedback received from Marwan & validate in NEP.
| Time Spent | 5 hours [ 18000 ] | 6 hours [ 21600 ] |
| Worklog Id | 281141 [ 281141 ] |
Dear @Khaled Khalil,
Could you please assign a NEP DEV resource to check below described issue:
Still, I can see the date is not updated in below report for only 4 nodes:
eNodeB Report: Date is not updating for below given 4 nodes.
SS attached-1
SS attached-2
And the related error is like below which is related to 4G cell but all 4G cells are importing in NEP as per XML:
SS attached
This error was not appearing earlier when I checked in error report, please find below snap where the same error was missing.
SS attached
Thank you
Indrasan
| Attachment | Error report_17-10-2025.png [ 120314 ] | |
| Attachment | eNodeB report_where other node is getting update.png [ 120315 ] | |
| Attachment | enodeB Report for nodes_date not updating.png [ 120316 ] | |
| Attachment | Old Error Report.png [ 120317 ] |
| Resolution | Cancelled [ 10100 ] | Not Fixed [ 10200 ] |
| Status | Rejected [ 10100 ] | Reopened [ 4 ] |
| Assignee | Indrasan Yadav [ iyadav ] | Marwan Kanaan [ mkanaan ] |
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- Time Spent:
- 2 hours
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importing, testing, and check why the nodes doesn't updating
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Indrasan Yadav [ iyadav ] |
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- Time Spent:
- 2 hours
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changed a throw exception to just show a warn as it should not stop the process
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- Time Spent:
- 1 hour
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Requested to deployed shared patch, after deployed re-import the same xml, then validate same thing in NEP, ndate is updating in almost reports except cabinets.
| Time Spent | 6 hours [ 21600 ] | 1 day [ 28800 ] |
| Worklog Id | 281485 [ 281485 ] |
| Time Spent | 1 day [ 28800 ] | 1 day, 2 hours [ 36000 ] |
| Worklog Id | 281488 [ 281488 ] |
Dear @Indrasan Yadav,
Kindly note that the issue for the four eNodeBs that were not updating has been resolved.
Please find the solution included in patch No. 3.7.0.1370.
Best Regards,
Marwan Kanaan I Software Developer
After deployed latest patch, Imported same XML & now issue is fixed.
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Not Fixed [ 10200 ] | Fixed [ 1 ] |
| Time Spent | 1 day, 2 hours [ 36000 ] | 1 day, 3 hours [ 39600 ] |
| Worklog Id | 281543 [ 281543 ] |
| Worklog Id | 281543 [ 281543 ] |
| Status | Closed [ 6 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2d 18h 46m | 1 | Marwan Kanaan | 20/Oct/25 6:51 AM | |||||
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2d 5h 1m | 1 | Indrasan Yadav | 22/Oct/25 11:53 AM | |||||
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23h 9m | 1 | Marwan Kanaan | 23/Oct/25 11:03 AM | |||||
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1h 58m | 1 | Marwan Kanaan | 23/Oct/25 1:01 PM | |||||
|
4s | 1 | Marwan Kanaan | 23/Oct/25 1:01 PM | |||||
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1m 56s | 1 | Khaled Khalil | 23/Oct/25 1:03 PM | |||||
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1d 2h | 1 | Indrasan Yadav | 24/Oct/25 3:04 PM | |||||
|
29m 20s | 1 | Indrasan Yadav | 24/Oct/25 3:33 PM | |||||
|
2d 15h 27m | 2 | Indrasan Yadav | 27/Oct/25 6:01 AM |
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Links Hierarchy |
 Documentation
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Dear @Indrasan Yadav,
Kindly note that I was able to import the same data locally without any issue. Therefore, I connected to the actual version to check and found the following:
ss
ss