Details
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Type:
Bug
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Status:
Rejected
(View Workflow)
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Priority:
Normal
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Resolution: Cancelled
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Component/s: NEP
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Labels:
-
Customer:Ooreedo Tunisia
Description
Dear @Khaled Khalil,
Could you please assign a NEP DEV resource to investigate the issue described below?
Details:
• XML Files: 2025-10-03-10.37.53_Ooredoo (attached on JIRA)
• Import Date: 24-Oct-2025
• Platform: .102
• Server Logs: I will attach on JIRA, once received from Integration as they are facing some issue on BO machine.
Issue Summary:
During XML import, 10 IP addresses from 2 BSCs were not imported into NEP, even though the parent nodes were successfully imported. The system generated an error (refer to the Error Report section), but upon reviewing the XML, I did not find any issue in the file.
Attachments:
Error Report
SS attached
XML Snippet
SS attached
Kindly review this case and assign a developer to check and resolve the issue.
Thank you
Indrasan
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-10-31 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-10-31 24:00 (milestone: set planned end date to due date) |
| Component/s | NEP [ 16200 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Description |
Dear @Khaled Khalil,
Could you please assign a NEP DEV resource to investigate the issue described below? Details: • XML Files: 2025-10-03-10.37.53_Ooredoo (attached on JIRA) • Import Date: 24-Oct-2025 • Platform: .102 • Server Logs: I will attach on JIRA, once received from Integration as they are facing some issue on BO machine. Issue Summary: During XML import, 10 IP addresses from 2 BSCs were not imported into NEP, even though the parent nodes were successfully imported. The system generated an error (refer to the Error Report section), but upon reviewing the XML, I did not find any issue in the file. Attachments: Error Report SS attached XML Snippet SS attached Kindly review this case and assign a developer to check and resolve the issue. Thank you Indrasan |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour [ 3600 ] | |
| Worklog Id | 281929 [ 281929 ] |
| Baseline Start | 2025-10-31 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-10-31 24:00 (set baseline based of initial work logging) |
| Status | Open Bug [ 10108 ] | Rejected [ 10100 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Indrasan Yadav [ iyadav ] |
| Resolution | Cancelled [ 10100 ] |
| Attachment | Screenshot 2025-10-29 150023.png [ 120816 ] | |
| Attachment | Screenshot 2025-10-29 150220.png [ 120817 ] |
| Time Spent | 1 hour [ 3600 ] | 5 hours [ 18000 ] |
| Worklog Id | 282068 [ 282068 ] |
| Time Spent | 5 hours [ 18000 ] | 6 hours [ 21600 ] |
| Worklog Id | 282559 [ 282559 ] |
| Worklog Id | 282559 [ 282559 ] |
| Remaining Estimate | 0 minutes [ 0 ] | 30 minutes [ 1800 ] |
| Time Spent | 6 hours [ 21600 ] | 5 hours, 30 minutes [ 19800 ] |
| Worklog Id | 282559 [ 282559 ] |
