Please find the sample request/response payloads for order id 91363998 and subs no 45002563.

Current Implementation:
NEP is invoking GetCustomerInfoByNumber OM API to extract primary and secondary contact details and is passing to FFMS while calling FFMS create WO API .

New implementation:
NEP should invoke GetFixedInternetDetails OM API to extract primary contact no , secondary contact no and installation date and should pass to FMSS while calling FFMS create WO API.

Also,Below highlighted changes to be implemented in FFMS Create WO request Body ---->

<FIELDWORKORDER>
<WODETAILS>
<ARBOR_ITEM_ID>519332758</ARBOR_ITEM_ID>
<CHANNEL></CHANNEL>
<CREATE_WHO>u1377753</CREATE_WHO>
<FINAL_ERROR></FINAL_ERROR>
<FINAL_ERROR_CODE></FINAL_ERROR_CODE>
<IR_REMARKS></IR_REMARKS>
<ITEM_ID>519332758</ITEM_ID>
<LANGUAGE_CODE>1</LANGUAGE_CODE>
<NETWORK_TYPE>2</NETWORK_TYPE>
<ORDER_DATE>11-23-2025 10:17:59</ORDER_DATE>
<ORDER_ID>91363998</ORDER_ID>
<PLAN_NAME></PLAN_NAME>
<REQUESTID></REQUESTID>
<SALES_CODE></SALES_CODE>
<SERORDNO>519332758</SERORDNO>
<SURVEY_DT></SURVEY_DT> ---> should contain installation Date (extract external id for external id type 383 from GetFixedInternetDetails response )
<TIMS_STATUS>notYetStarted</TIMS_STATUS>
<USAGE_TYPE>GPON VOICE AND DATA HP1</USAGE_TYPE>
<USAGE_TYPE_CODE>G</USAGE_TYPE_CODE>
<VDSL_FLAG>TRUE</VDSL_FLAG>
<WO_TYPE>INSTALLATION</WO_TYPE>
<WO_TYPE_CODE>10</WO_TYPE_CODE>
</WODETAILS>
<CUSTOMERDETAILS>
<ACCOUNT_CATEGORY>Fixed-Residential</ACCOUNT_CATEGORY>
<ACCOUNT_NO>11769185</ACCOUNT_NO>
<ADDRESS>Mahdah DHAHIRAFlat:111, Way:111, Building:111 111 111</ADDRESS>
<CONTACT1_PHONE>63710016</CONTACT1_PHONE> ---> should contain primary contact no (extract external id for external id type 381 from GetFixedInternetDetails response)
<CONTACT2_PHONE></CONTACT2_PHONE> ---> should contain secondary contact no (extract external id for external id type 382 from GetFixedInternetDetails response)
<CUSTOMER_CONTACT>63710016</CUSTOMER_CONTACT>
<FULL_NAME>MRS SPA SPA SPA SPA</FULL_NAME>
<LAT></LAT>
<LONGT></LONGT>
<PHONE_NO>45002563</PHONE_NO>
</CUSTOMERDETAILS>
<JOBDETAILS>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>1</SLNO>
<TASK_ID>15</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>CPE INSTALLATION</TASK_TYPE>
</JOB>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>2</SLNO>
<TASK_ID>4</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>PHONE INSTALLATION</TASK_TYPE>
</JOB>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>3</SLNO>
<TASK_ID>1</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>VOICE SWITCHING</TASK_TYPE>
</JOB>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>4</SLNO>
<TASK_ID>10</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>ADSL - Switch</TASK_TYPE>
</JOB>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>5</SLNO>
<TASK_ID>38</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>Create Subscriber Account in Radius</TASK_TYPE>
</JOB>
</JOBDETAILS>
<NETWORKDETAILS>
<ACCESS_NODE_NAME>QUR2_01_MA5600T_OLT</ACCESS_NODE_NAME>
<ACCESS_NODE_TYPE>OLT</ACCESS_NODE_TYPE>
<AN_SEC_SIDE_SPLITTER_PORT>ONT 7/22</AN_SEC_SIDE_SPLITTER_PORT>
<AP_NO>0003</AP_NO>
<AP_SEC_SIDE_SPLITTER_PORT>1-27</AP_SEC_SIDE_SPLITTER_PORT>
<CABINET>000S</CABINET>
<DPOINT>0003</DPOINT>
<DROP_SIDE_DP></DROP_SIDE_DP>
<DROP_SIDE_SPLITTER_PORT></DROP_SIDE_SPLITTER_PORT>
<EXC>QUR2</EXC>
<EXCHANGE_CABLE_PAIR></EXCHANGE_CABLE_PAIR>
<FDH_NO>000S</FDH_NO>
<FDH_SEC_SIDE_SPLITTER_PORT>ONT 7/22</FDH_SEC_SIDE_SPLITTER_PORT>
<GPON_PORT>1/0/13/0/6</GPON_PORT>
<LINE_STATUS>Pending</LINE_STATUS>
<MDFH></MDFH>
<MDFV></MDFV>
<MOTHER_EXC></MOTHER_EXC>
<NEW_EQN>A0/13/6</NEW_EQN>
<OLD_EQN>0-13-6|A0-13-6</OLD_EQN>
<PREV_NEW_EQN></PREV_NEW_EQN>
<PREV_OLD_EQN></PREV_OLD_EQN>
<PREV_PHONE_NO></PREV_PHONE_NO>
<PRIMARY_CABLE_PAIR_NO></PRIMARY_CABLE_PAIR_NO>
<PRIMARY_SIDE_CABINET_PORT></PRIMARY_SIDE_CABINET_PORT>
<PRIMARY_SIDE_SPLITTER_PORT>OLT 7/1</PRIMARY_SIDE_SPLITTER_PORT>
<REGION>MUSCAT</REGION>
<SECONDARY_SIDE_CABINET_PORT></SECONDARY_SIDE_CABINET_PORT>
<SECONDARY_SIDE_DP_PORT></SECONDARY_SIDE_DP_PORT>
<SPLICING_ODF_PORT>16-6</SPLICING_ODF_PORT>
<SPLITTING_ODF_PORT>16-6</SPLITTING_ODF_PORT>
<TERMINATION_ODF_PORT>12-4</TERMINATION_ODF_PORT>
</NETWORKDETAILS>
</FIELDWORKORDER>

This process covers the required changes, which consist of passing three fields from GetFixedInternetDetails to the FFMS Create WO API.

FixFlowableException appearing in the logs. This issue has already been fixed.
Please re-upload the process and retest the scenario.

Fn is synchronized with primaryContactNo and secondaryContactNo. Please upload the related process to cover this use case
patch 3.7.0.1398

Actual DEv WL = 2.5 md

We need to roll it back as per Omantel request as they are changing the rules again

roll back done - closing this item accordingly