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  2. LS-797

FW: GTM2002- HBB Installation Journey Enhancement

        Details

        • Type: CR CR
        • Status: Closed Closed (View Workflow)
        • Priority: Normal Normal
        • Resolution: Done
        • Component/s: FN
        • Labels:
          None Labels
        • Customer:
          OMAN-Tel

          Description

          HBB Installation Journey Enhancement in CRM and requires change from the NEP side. Attached BRD for your reference.

          The change from the NEP side will be:
          As per existing process, NEP is getting Customer contact information from GetCustomerInfoByNumber API, which is reading the customer Contact details from the profile.
          Now, with this GTM, NEP to calls getFixedInternetDetails soap API to get external id and external id type and can extract the 3 new fields and send them to FFMS.
          External_ID, External_ID_Type
          381,Primary contact
          382,Secondary contact
          383,Installation Date

            Activity

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            Permalink
            Ayed Bada logged work - 19/Feb/26 12:00 AM
            • Time Spent:
              3 hours
               

              Revert work related to this subject

            Permalink
            Ayed Bada logged work - 29/Dec/25 12:00 AM
            • Time Spent:
              4 hours
               

              Fn is synchronized with primaryContactNo and secondaryContactNo. Please upload the related process to cover this use case

            Permalink
            Ayed Bada logged work - 11/Dec/25 12:00 AM
            • Time Spent:
              2 hours
               

              Fix Flowable exception

            Permalink
            Ayed Bada logged work - 08/Dec/25 12:00 AM
            • Time Spent:
              1 day
               

              Edit process to cover the required changes, which consist of passing three fields from GetFixedInternetDetails to the FFMS Create WO API

            Permalink
            Ayed Bada logged work - 26/Nov/25 12:00 AM
            • Time Spent:
              4 hours
               

              Requirements analysis

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              People

              • Assignee:
                Ayed Bada
                Reporter:
                Abir Messaikeh
              • Votes:
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                Watchers:
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