Details

    • Type: Bug Bug
    • Status: Open Bug Open Bug (View Workflow)
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Component/s: FN
    • Labels:
      None Labels
    • Customer:
      OMAN-Tel
    • Product:
      NEP

      Description

      I would like to bring to your attention a feasibility issue regarding the orders listed below.

      Although feasibility has been completed in Arbor, these orders have not reached NEP. Our investigation shows that while the requests are visible in the logs and show a "Success" response, the orders are still not appearing in FN.

      Affected Order IDs:

      289213065

      289216305

      289191090

      Could you please look into why these are stuck despite the success logs?

      @Mohan Singh Rathor please share latest FN logs

      <NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
      <NS1:Header>
      <NS2:Security
      xmlns:NS2="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
      <NS2:UsernameToken>
      <NS2:Username>nep-api-key</NS2:Username>
      <NS2:Password
      Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">
      mobinets@2017</NS2:Password>
      </NS2:UsernameToken>
      </NS2:Security>
      </NS1:Header>
      <NS1:Body>
      <NS3:arborWOOBC_fCNAOBC xmlns:NS3="http://server.api.nep.mobinets.com/">
      <fAppType>I</fAppType>
      <fOLT>MQA1</fOLT>
      <fFDHMDU />
      <fOBCTag>40RDN6524102542//OT820759</fOBCTag>
      <fSubno>26677961</fSubno>
      <fWOID>1613422385</fWOID>
      <fUsage_Type>BG</fUsage_Type>
      <fOrder_Type>INST</fOrder_Type>
      <fNoOfSTBs>0</fNoOfSTBs>
      <fUserID>96997</fUserID>
      <arborOrderId>289213065</arborOrderId>
      </NS3:arborWOOBC_fCNAOBC>
      </NS1:Body>
      </NS1:Envelope>

      <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
      <SOAP-ENV:Header xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
      <wsse:Security
      xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"
      xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd"
      soap:mustUnderstand="1">
      <wsse:UsernameToken wsu:Id="UsernameToken-7d9a07cd-8be7-4301-83fd-2e8e3f5802e2">
      <wsse:Username>nep-api-key</wsse:Username>
      <wsse:Password
      Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">
      mobinets@2017</wsse:Password>
      </wsse:UsernameToken>
      </wsse:Security>
      </SOAP-ENV:Header>
      <soap:Body>
      <ns2:arborWOOBC_fCNAOBCResponse xmlns:ns2="http://server.api.nep.mobinets.com/">
      <return>0</return>
      </ns2:arborWOOBC_fCNAOBCResponse>
      </soap:Body>
      </soap:Envelope>

      <NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
      <NS1:Header>
      <NS2:Security
      xmlns:NS2="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
      <NS2:UsernameToken>
      <NS2:Username>nep-api-key</NS2:Username>
      <NS2:Password
      Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">
      mobinets@2017</NS2:Password>
      </NS2:UsernameToken>
      </NS2:Security>
      </NS1:Header>
      <NS1:Body>
      <NS3:arborWOOBC_fCNAOBC xmlns:NS3="http://server.api.nep.mobinets.com/">
      <fAppType>I</fAppType>
      <fOLT>IM22</fOLT>
      <fFDHMDU>5</fFDHMDU>
      <fOBCTag>40RDM7331992502//OT821268</fOBCTag>
      <fSubno>26677853</fSubno>
      <fWOID>1613464683</fWOID>
      <fUsage_Type>BG</fUsage_Type>
      <fOrder_Type>INST</fOrder_Type>
      <fNoOfSTBs>0</fNoOfSTBs>
      <fUserID>20382</fUserID>
      <arborOrderId>289216305</arborOrderId>
      </NS3:arborWOOBC_fCNAOBC>
      </NS1:Body>
      </NS1:Envelope>

      <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
      <SOAP-ENV:Header xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
      <wsse:Security
      xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"
      xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd"
      soap:mustUnderstand="1">
      <wsse:UsernameToken wsu:Id="UsernameToken-03b1ab41-f105-4554-bc09-8738449791aa">
      <wsse:Username>nep-api-key</wsse:Username>
      <wsse:Password
      Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">
      mobinets@2017</wsse:Password>
      </wsse:UsernameToken>
      </wsse:Security>
      </SOAP-ENV:Header>
      <soap:Body>
      <ns2:arborWOOBC_fCNAOBCResponse xmlns:ns2="http://server.api.nep.mobinets.com/">
      <return>0</return>
      </ns2:arborWOOBC_fCNAOBCResponse>
      </soap:Body>
      </soap:Envelope>

      Thank U!!!

        Activity

        Hide
        Abir Messaikeh added a comment - - edited

        workaround done and orders are feasible now , waiting for RCA

        Show
        Abir Messaikeh added a comment - - edited workaround done and orders are feasible now , waiting for RCA
        Hide
        added a comment -

        Work orders created after clearing the FN_PROCESS_ORDER data which hold the request data of those orders since 04/12/2025 .

        Show
        added a comment - Work orders created after clearing the FN_PROCESS_ORDER data which hold the request data of those orders since 04/12/2025 .
        Show
        Abir Messaikeh added a comment - logs below https://mobinets-my.sharepoint.com/:f:/p/mohan_rathor/IgBR6U6b2HhRQ5Rs6zNNCyK0AdE6P5oxWmOYeUuF23bsmgQ?e=9L1IAU

          People

          • Assignee:
            Ayed Bada
            Reporter:
            Abir Messaikeh
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

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