L3 Support
  1. L3 Support
  2. LS-836

OT | RB report showing routed but Logical View missing in NEP

        Details

        • Customer:
          OMAN-Tel
        • Complexity:
          High
        • Severity:
          Critical
        • REQUESTER:
          INTERNAL

          Description

          RB report showing routed but Logical View missing in NEP

            Activity

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            Permalink
            Aurobinda Panda logged work - 22/Dec/25 12:00 AM
            • Time Spent:
              30 minutes
               

              new ticket raised and shared with bessem.

            Aurobinda Panda made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-12-25 24:00 (milestone: set planned start date to due date)
            Planned End 2025-12-25 24:00 (milestone: set planned end date to due date)
            Aurobinda Panda made changes -
            Attachment Logical view missing in NEP.jpg [ 124606 ]
            Attachment RB report showing routed.jpg [ 124607 ]
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Bessem Manita [ bmanita ]
            Aurobinda Panda made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 30 minutes [ 1800 ]
            Worklog Id 286755 [ 286755 ]
            Aurobinda Panda made changes -
            Baseline Start 2025-12-25 24:00 (set baseline based of initial work logging)
            Baseline End 2025-12-25 24:00 (set baseline based of initial work logging)
            Hide
            Permalink
            Bessem Manita added a comment -

            Dear Team,

            Kindly share which release was deployed on OT on December 17th.

            BR,

            Show
            Bessem Manita added a comment - Dear Team, Kindly share which release was deployed on OT on December 17th. BR,
            Hide
            Permalink
            Bessem Manita added a comment -

            Dears,

            Fix for this issue was released in patch 3.7.0.1390.

            Kindly trigger full RB and share logs.

            Show
            Bessem Manita added a comment - Dears, Fix for this issue was released in patch 3.7.0.1390. Kindly trigger full RB and share logs.
            Bessem Manita made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Bessem Manita made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Bessem Manita made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Bessem Manita [ bmanita ] Aurobinda Panda [ apanda ]
            Permalink
            Aurobinda Panda logged work - 06/Jan/26 12:00 AM
            • Time Spent:
              30 minutes
               

              RB report checked and reverted to Bessem for the issue.

            Aurobinda Panda made changes -
            Time Spent 30 minutes [ 1800 ] 1 hour [ 3600 ]
            Worklog Id 288212 [ 288212 ]
            Aurobinda Panda made changes -
            Time Spent 1 hour [ 3600 ] 2 hours, 30 minutes [ 9000 ]
            Worklog Id 288544 [ 288544 ]
            Aurobinda Panda made changes -
            Remaining Estimate 0 minutes [ 0 ] 1 hour, 30 minutes [ 5400 ]
            Time Spent 2 hours, 30 minutes [ 9000 ] 1 hour [ 3600 ]
            Worklog Id 288544 [ 288544 ]
            Worklog Time Spent 1 hour, 30 minutes [ 5400 ]
            Permalink
            Aurobinda Panda logged work - 14/Jan/26 12:00 AM
            • Time Spent:
              30 minutes
               

              internal discussion with Abir and bessem.

            Hide
            Permalink
            Aurobinda Panda added a comment -

            Dear Bessem,
            As mentioned, the new patch doesn't solve the issue of logical view. the logical view is still not visible for some of the 2G nodes.

            I have added SS.

            Kindly check.

            Show
            Aurobinda Panda added a comment - Dear Bessem, As mentioned, the new patch doesn't solve the issue of logical view. the logical view is still not visible for some of the 2G nodes. I have added SS. Kindly check.
            Aurobinda Panda made changes -
            Attachment Routing status in RB report.jpg [ 126116 ]
            Aurobinda Panda made changes -
            Attachment 2G Logical view missing in NEP.png [ 126118 ]
            Aurobinda Panda made changes -
            Assignee Aurobinda Panda [ apanda ]
            Aurobinda Panda made changes -
            Assignee Aurobinda Panda [ apanda ]
            Aurobinda Panda made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Aurobinda Panda made changes -
            Status QA In Progress [ 10015 ] Reopened [ 4 ]
            Assignee Aurobinda Panda [ apanda ] Khaled Khalil [ kkhalil ]
            Resolution Not Fixed [ 10200 ]
            Aurobinda Panda made changes -
            Assignee Khaled Khalil [ kkhalil ] Bessem Manita [ bmanita ]
            Aurobinda Panda made changes -
            Remaining Estimate 1 hour, 30 minutes [ 5400 ] 1 hour [ 3600 ]
            Time Spent 1 hour [ 3600 ] 1 hour, 30 minutes [ 5400 ]
            Worklog Id 288852 [ 288852 ]
            Permalink
            Aurobinda Panda logged work - 03/Feb/26 12:00 AM
            • Time Spent:
              1 hour
               

              data checked and issue raised to L3.

            Hide
            Permalink
            Aurobinda Panda added a comment -

            Dear @bessem,
            Same issue found for 4G node also. Kindly check the latest SS.

            Show
            Aurobinda Panda added a comment - Dear @bessem, Same issue found for 4G node also. Kindly check the latest SS.
            Aurobinda Panda made changes -
            Attachment Role 4G for BB00021.png [ 127404 ]
            Attachment Logical view missing in NEP.png [ 127405 ]
            Attachment Node routed in RB report.png [ 127406 ]
            Aurobinda Panda made changes -
            Remaining Estimate 1 hour [ 3600 ] 0 minutes [ 0 ]
            Time Spent 1 hour, 30 minutes [ 5400 ] 2 hours, 30 minutes [ 9000 ]
            Worklog Id 290639 [ 290639 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		11d 4h 34m 1 Bessem Manita 02/Jan/26 10:34 AM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		5s 1 Bessem Manita 02/Jan/26 10:34 AM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		6s 1 Bessem Manita 02/Jan/26 10:34 AM
            To Be Released To Be Released Ready for QA Ready for QA
            		18m 38s 1 Khaled Khalil 02/Jan/26 10:53 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		12d 11m 1 Aurobinda Panda 14/Jan/26 11:04 AM
            QA In Progress QA In Progress Reopened Reopened
            		16s 1 Aurobinda Panda 14/Jan/26 11:04 AM
            Subversion JIRA

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              People

              • Assignee:
                Bessem Manita
                Reporter:
                Aurobinda Panda
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
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                  Date of Baselining:

                  Time Tracking

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                  Remaining:
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                  Logged:
                  Time Spent - 2 hours, 30 minutes
                  2h 30m

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