L3 Support
  1. L3 Support
  2. LS-842

error during the import process in WB,UW,KL circle, causing the NEP to go down daily.

    Details

    • Customer:
      Airtel India

      Description

      As Checked, we are encountering an error during the import process in WB,UW,KL circle, causing the NEP to go down daily.
      This issue has been occurring for the past two days.

      Please find the below error for your reference.
      Kindly review and provide your suggestions.
      sourceLocalTransactionCoordinatorImpl.java:231) [hibernate-core-5.1.10.Final.jar:5.1.10.Final]
      at org.hibernate.engine.transaction.internal.TransactionImpl.commit(TransactionImpl.java:65) [hibernate-core-5.1.10.Final.jar:5.1.10.Final]
      at org.springframework.orm.hibernate5.HibernateTransactionManager.doCommit(HibernateTransactionManager.java:582) [spring-orm-4.3.7.RELEASE.jar:4.3
      .7.RELEASE]
      ... 13 more
      Caused by: java.sql.BatchUpdateException: ORA-00001: unique constraint (WEST_BENGAL.SYS_C00186224) violated

      at oracle.jdbc.driver.OraclePreparedStatement.executeBatch(OraclePreparedStatement.java:11190) [ojdbc7-12.1.0.2.jar:12.1.0.1.0]
      at oracle.jdbc.driver.OracleStatementWrapper.executeBatch(OracleStatementWrapper.java:244) [ojdbc7-12.1.0.2.jar:12.1.0.1.0]
      at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeBatch(NewProxyPreparedStatement.java:1135) [c3p0-0.9.2.1.jar:0.9.2.1]
      at org.hibernate.engine.jdbc.batch.internal.BatchingBatch.performExecution(BatchingBatch.java:110) [hibernate-core-5.1.10.Final.jar:5.1.10.Final]
      ... 30 more

      2025-12-25 20:31:02,078 INFO [stdout] (AsyncAppender-Dispatcher-Thread-102)
      2025-12-25 20:31:02,305 INFO [stdout] (AsyncAppender-Dispatcher-Thread-102) 20:31:02-[ERROR][SqlExceptionHelper][Thread-117] ORA-00001: unique constraint
      (WEST_BENGAL.SYS_C00186224) violated
      2025-12-25 20:31:02,318 INFO [stdout] (AsyncAppender-Dispatcher-Thread-102)
      2025-12-25 20:31:02,319 ERROR [com.mobinets.nep.npt.db.ThreadSaveContainer] (Thread-117) Error while saving: java.lang.RuntimeException: com.mobinets.nep.
      npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.springframework.dao.DataIntegrityViolationException: could not execute
      batch; SQL [update MANUFACTURER set CHANGEDATE=?, CHANGEDBY=?, EXTERNAL_CODE=?, INSERTEDBY=?, INSERTDATE=?, NET_STATUS=?, SUBNETSTATUS=?, CatalogID=?, isD
      efault=?, Name=? where ManufacturerID=?]; constraint [WEST_BENGAL.SYS_C00186224]; nested exception is org.hibernate.exception.ConstraintViolationException
      : could not execute batch
      at com.mobinets.nep.npt.db.SaveRunner.run(SaveRunner.java:66) [npt_server.jar:]
      at com.mobinets.nep.npt.db.ThreadSaveContainer$1.run(ThreadSaveContainer.java:77) [npt_server.jar:]
      Caused by: com.mobinets.nep.npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.springframework.dao.DataIntegrityViolationE
      xception: could not execute batch; SQL [update MANUFACTURER set CHANGEDATE=?, CHANGEDBY=?, EXTERNAL_CODE=?, INSERTEDBY=?, INSERTDATE=?, NET_STATUS=?, SUBNETSTATUS=?, CatalogID=?, isDefault=?, Name=? where ManufacturerID=?]; constraint [WEST_BENGAL.SYS_C00186224]; nested exception is org.hibernate.exception.ConstraintViolationException: could not execute batch
      ... 2 more
      Caused by: com.mobinets.nps.model.exception.NpsException: org.springframework.dao.DataIntegrityViolationException: could not execute batch; SQL [update MA

        Activity

        Srishti Kashyap logged work - 26/Dec/25 12:00 AM
        • Time Spent:
          2 hours
           

          checked logs rerequested logs asking db requeste

        Basant Kumar logged work - 26/Dec/25 12:00 AM
        • Time Spent:
          1 hour
           

          i shared logs from WB,UW,KL for fatal error during goes down to NEP daily .

        Priyasha Tiwari logged work - 31/Dec/25 12:00 AM
        • Time Spent:
          3 hours
           

          internal call with L3 and L2 team and logs validation and issue analysis

          People

          • Assignee:
            Basant Kumar
            Reporter:
            Basant Kumar
            Rejected By:
            Srishti Kashyap
          • Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

            Dates

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              Logged:
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