L3 Support
  1. L3 Support
  2. LS-858

Zain IQ | FR sync issue

        Details

        • Customer:
          Zain Iraq

          Description

          It has been observed that the FR doesn’t sync with the Inventory report.

          The same TAG has different SN showing in Inventory and FR.
          Ideally the SN of inventory should get sync with the FR,

          Pl find attached doc with the snippet.

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            Abir Messaikeh added a comment -

            same as LS-849

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            Abir Messaikeh added a comment - same as LS-849
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            Bessem Manita added a comment -

            Hi Daljeet,
            As discussed by teams, the passive node 20107082 was initially imported with a Serial Number (SN = '2121162778ESQ5001679').
            This asset was then financialized at the FR level, where the ItemBarcode was saved as both Tag and RFID.
            Then, the same passive node was imported again with a new Serial Number (SN ='ES2460056169').
            During the sync process, the new passive node was matched with the existing FR record based on the RFID, but the Serial Number now differs from what is saved in FR.
            Kindly advise how can we handle this scenario during FR sync?

            BR,
            Bessem

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            Bessem Manita added a comment - Hi Daljeet, As discussed by teams, the passive node 20107082 was initially imported with a Serial Number (SN = '2121162778ESQ5001679'). This asset was then financialized at the FR level, where the ItemBarcode was saved as both Tag and RFID. Then, the same passive node was imported again with a new Serial Number (SN ='ES2460056169'). During the sync process, the new passive node was matched with the existing FR record based on the RFID, but the Serial Number now differs from what is saved in FR. Kindly advise how can we handle this scenario during FR sync? BR, Bessem
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            Daljeet Singh Virdi added a comment -

            We can close this Ticket, as customer will proivde new logic to be implement under CR

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            Daljeet Singh Virdi added a comment - We can close this Ticket, as customer will proivde new logic to be implement under CR
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              People

              • Assignee:
                Daljeet Singh Virdi
                Reporter:
                Daljeet Singh Virdi
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