[LS-949] RB not showing report on kk circle prod - Mobinets-JIRA

Details

Type: Bug
Status: Ready for QA (View Workflow)
Priority: Normal
Resolution: Not Fixed
Component/s: NEP
Labels:
- NEP_D
- Labels

Customer:

Airtel India

Description

ON PROD , FOR KK CIRCLE THE LATEST RB REPORT WE ARE NOT ABLE TO EXPORT .

Attachments

server.log.2026-02-21_KK 1.tgz

24/Feb/26 5:58 AM

16.12 MB

Priyasha Tiwari
server.log.2026-02-22_KK 1.tgz

24/Feb/26 5:58 AM

13.90 MB

Priyasha Tiwari

KK PROD RB REPORT ISSUE .png

47 kB

24/Feb/26 5:18 AM

Activity

Descending order - Click to sort in ascending order

Invalid license: EXPIRED

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

Open Bug

Rejected

13d 5h 35m

Bessem Manita

09/Mar/26 10:51 AM

Rejected

Reopened

15d 21h 23m

Khaled Khalil

25/Mar/26 8:14 AM

Reopened

Dev Scheduled

Khaled Khalil

25/Mar/26 8:14 AM

Dev Scheduled

Implementation in progress

Khaled Khalil

25/Mar/26 8:14 AM

Implementation in progress

To Be Released

11s

Khaled Khalil

25/Mar/26 8:15 AM

To Be Released

Ready for QA

Khaled Khalil

25/Mar/26 8:15 AM

Priyasha Tiwari made changes - Today 5:05 AM

Time Spent	1 week, 1 day, 1 hour [ 176400 ]	1 week, 1 day, 3 hours [ 183600 ]
Worklog Id	297114 [ 297114 ]

Permalink

Priyasha Tiwari logged work - 16/Apr/26 12:00 AM

Time Spent:

2 hours

validation of patch 579 on test and prod

Priyasha Tiwari made changes - 08/Apr/26 10:34 AM

Time Spent	1 week, 7 hours [ 169200 ]	1 week, 1 day, 1 hour [ 176400 ]
Worklog Id	296331 [ 296331 ]

Permalink

Priyasha Tiwari logged work - 08/Apr/26 12:00 AM

Time Spent:

2 hours

rb not showing in all prod after patch 575, analysis and call with customer

Srishti Kashyap made changes - 01/Apr/26 11:37 AM

Time Spent	1 week, 1 hour, 30 minutes [ 149400 ]	1 week, 7 hours [ 169200 ]
Worklog Id	295832 [ 295832 ]

Basant Kumar made changes - 01/Apr/26 7:52 AM

Time Spent	4 days, 7 hours, 30 minutes [ 142200 ]	1 week, 1 hour, 30 minutes [ 149400 ]
Worklog Id	295819 [ 295819 ]

Basant Kumar made changes - 01/Apr/26 7:49 AM

Time Spent	4 days, 6 hours, 30 minutes [ 138600 ]	4 days, 7 hours, 30 minutes [ 142200 ]
Worklog Id	295817 [ 295817 ]

Priyasha Tiwari made changes - 30/Mar/26 5:15 AM

Time Spent	4 days, 2 hours, 30 minutes [ 124200 ]	4 days, 6 hours, 30 minutes [ 138600 ]
Worklog Id	295608 [ 295608 ]

Priyasha Tiwari made changes - 30/Mar/26 5:14 AM

Time Spent	3 days, 7 hours, 30 minutes [ 113400 ]	4 days, 2 hours, 30 minutes [ 124200 ]
Worklog Id	295607 [ 295607 ]

Permalink

Srishti Kashyap logged work - 30/Mar/26 12:00 AM

Time Spent:

5 hours, 30 minutes

checked the issue related to jackson shifted the code in backend dao...also checked the default tab opening load report

Permalink

Priyasha Tiwari logged work - 27/Mar/26 12:00 AM

Time Spent:

4 hours

RB triggered and monitoring the output and console logs and discussion with L3 and integration team to apply full delivery on test

Khaled Khalil made changes - 25/Mar/26 8:15 AM

Status	To Be Released [ 10400 ]	Ready for QA [ 10023 ]
Assignee	Khaled Khalil [ kkhalil ]	Priyasha Tiwari [ ptiwari ]

Khaled Khalil made changes - 25/Mar/26 8:15 AM

Status

Implementation in progress [ 10016 ]

To Be Released [ 10400 ]

Khaled Khalil made changes - 25/Mar/26 8:14 AM

Status	Dev Scheduled [ 10014 ]	Implementation in progress [ 10016 ]
Assignee	Srishti Kashyap [ skashyap ]	Khaled Khalil [ kkhalil ]

Khaled Khalil made changes - 25/Mar/26 8:14 AM

Status

Reopened [ 4 ]

Dev Scheduled [ 10014 ]

Khaled Khalil made changes - 25/Mar/26 8:14 AM

Resolution	Cancelled [ 10100 ]	Not Fixed [ 10200 ]
Status	Rejected [ 10100 ]	Reopened [ 4 ]

Srishti Kashyap made changes - 25/Mar/26 6:33 AM

Time Spent	3 days, 5 hours, 30 minutes [ 106200 ]	3 days, 7 hours, 30 minutes [ 113400 ]
Worklog Id	295216 [ 295216 ]

Hide

Permalink

Srishti Kashyap added a comment - 25/Mar/26 4:34 AM

build 3.7.71.569 released with rb opening changes

Show

Srishti Kashyap added a comment - 25/Mar/26 4:34 AM build 3.7.71.569 released with rb opening changes

Basant Kumar made changes - 23/Mar/26 7:37 AM

Time Spent	3 days, 3 hours, 30 minutes [ 99000 ]	3 days, 5 hours, 30 minutes [ 106200 ]
Worklog Id	294930 [ 294930 ]

Basant Kumar made changes - 23/Mar/26 7:30 AM

Time Spent	3 days, 1 hour, 30 minutes [ 91800 ]	3 days, 3 hours, 30 minutes [ 99000 ]
Worklog Id	294923 [ 294923 ]

Permalink

Basant Kumar logged work - 23/Mar/26 12:00 AM

Time Spent:

2 hours

we have deployed NEP patch on .177

Permalink

Basant Kumar logged work - 23/Mar/26 12:00 AM

Time Spent:

1 hour

we have triggered the RB on kk prod and shared logs

Permalink

Srishti Kashyap logged work - 23/Mar/26 12:00 AM

Time Spent:

2 hours

checked cannot test it doesnt have large data opening at local releasing for test on test server

Srishti Kashyap made changes - 20/Mar/26 11:34 AM

Time Spent	2 days, 4 hours [ 72000 ]	3 days, 1 hour, 30 minutes [ 91800 ]
Worklog Id	294845 [ 294845 ]

Srishti Kashyap made changes - 20/Mar/26 11:33 AM

Time Spent	1 day, 4 hours, 30 minutes [ 45000 ]	2 days, 4 hours [ 72000 ]
Worklog Id	294844 [ 294844 ]

Srishti Kashyap made changes - 20/Mar/26 11:31 AM

Time Spent	5 hours [ 18000 ]	1 day, 4 hours, 30 minutes [ 45000 ]
Worklog Id	294843 [ 294843 ]

Permalink

Srishti Kashyap logged work - 20/Mar/26 12:00 AM

Time Spent:

7 hours, 30 minutes

worked on implementation changes completed working fine at local but no large data available for testing

Hide

Permalink

Abir Messaikeh added a comment - 18/Mar/26 11:07 AM

Even after increasing the client memory to 20G , the RB report is still not opening with direct access to KK circle URL which is abnormal and we still need some way to do that

Regards
Abir

Show

Abir Messaikeh added a comment - 18/Mar/26 11:07 AM Even after increasing the client memory to 20G , the RB report is still not opening with direct access to KK circle URL which is abnormal and we still need some way to do that Regards Abir

Abir Messaikeh made changes - 18/Mar/26 11:06 AM

Assignee

Priyasha Tiwari [ ptiwari ]

Srishti Kashyap [ skashyap ]

Basant Kumar made changes - 18/Mar/26 9:45 AM

Worklog Id

293832 [ 293832 ]

Permalink

Srishti Kashyap logged work - 18/Mar/26 12:00 AM

Time Spent:

7 hours, 30 minutes

worked on changing implementation by not loading data full only lazy loading at tab click

Permalink

Srishti Kashyap logged work - 17/Mar/26 12:00 AM

Time Spent:

5 hours, 30 minutes

checking the issue, checked the jnlp for memory size checked logs vm memory error checking code needs to chnage working on it

Permalink

Basant Kumar logged work - 16/Mar/26 12:00 AM

Time Spent:

2 hours

I have restarted the KK prod because it was running since two days and rb not completed .

Permalink

Priyasha Tiwari logged work - 13/Mar/26 12:00 AM

Time Spent:

3 hours

troubleshooting with L3 team for this KK issue ,call ,console logs,RB trigger

Permalink

Basant Kumar logged work - 13/Mar/26 12:00 AM

Time Spent:

2 hours

We have increased the memory allocation in the NEP JNLP file and restarted the NEP client. The Java parameters have been updated as follows:

Basant Kumar made changes - 11/Mar/26 6:49 AM

Time Spent	3 hours [ 10800 ]	5 hours [ 18000 ]
Worklog Id	293832 [ 293832 ]

Permalink

Basant Kumar logged work - 11/Mar/26 12:00 AM - edited

Time Spent:

2 hours

We have increased the memory allocation in the Nep-Client.jnlp file by modifying the Java VM arguments. The maximum heap size (Xmx) parameter has been increased from 6 GB to 10 GB and restart the application.

Priyasha Tiwari made changes - 10/Mar/26 4:47 PM

Time Spent	2 hours [ 7200 ]	3 hours [ 10800 ]
Worklog Id	293751 [ 293751 ]

Bessem Manita made changes - 09/Mar/26 10:51 AM

Status	Open Bug [ 10108 ]	Rejected [ 10100 ]
Assignee	Bessem Manita [ bmanita ]	Priyasha Tiwari [ ptiwari ]
Resolution		Cancelled [ 10100 ]

Hide

Permalink

Bessem Manita added a comment - 09/Mar/26 10:50 AM

Dear Priyasha,
We have encountered this type of error before. In most cases, it was related to a memory issue.
Could you please check with the integration team to resolve it ?

BR,
Bessem

Show

Bessem Manita added a comment - 09/Mar/26 10:50 AM Dear Priyasha, We have encountered this type of error before. In most cases, it was related to a memory issue. Could you please check with the integration team to resolve it ? BR, Bessem

Permalink

Priyasha Tiwari logged work - 09/Mar/26 12:00 AM

Time Spent:

1 hour

CALL WITH CUSTOMER FOR THIS ISSUE

Priyasha Tiwari made changes - 02/Mar/26 6:23 AM

Baseline Start		2026-02-25 24:00 (set baseline based of initial work logging)
Baseline End		2026-02-25 24:00 (set baseline based of initial work logging)

Priyasha Tiwari made changes - 02/Mar/26 6:23 AM

Remaining Estimate		0 minutes [ 0 ]
Time Spent		2 hours [ 7200 ]
Worklog Id	292927 [ 292927 ]

Khaled Khalil made changes - 24/Feb/26 8:21 AM

Assignee

Khaled Khalil [ kkhalil ]

Bessem Manita [ bmanita ]

Priyasha Tiwari made changes - 24/Feb/26 6:58 AM

Summary

RB not showing any report on kk circle prod

RB not showing report on kk circle prod

Priyasha Tiwari made changes - 24/Feb/26 5:58 AM

Attachment		server.log.2026-02-22_KK 1.tgz [ 128910 ]
Attachment		server.log.2026-02-21_KK 1.tgz [ 128911 ]

Priyasha Tiwari made changes - 24/Feb/26 5:18 AM

Attachment

KK PROD RB REPORT ISSUE .png [ 128905 ]

Priyasha Tiwari made changes - 24/Feb/26 5:17 AM

Description

ON PROD , FOR KK CIRCLE THE LATEST RB REPORT WE ARE NOT ABLE TO EXPORT .

Priyasha Tiwari made changes - 24/Feb/26 5:16 AM

Labels

NEP_D

Priyasha Tiwari made changes - 24/Feb/26 5:16 AM

Component/s

NEP [ 16200 ]

Priyasha Tiwari made changes - 24/Feb/26 5:16 AM

Summary

RB not shoeing any report on kk circle prod

RB not showing any report on kk circle prod

Priyasha Tiwari made changes - 24/Feb/26 5:15 AM

Field	Original Value	New Value
Gantt Options		Milestone (set to milestone: having a due date but zero effort)
Planned Start		2026-02-25 24:00 (milestone: set planned start date to due date)
Planned End		2026-02-25 24:00 (milestone: set planned end date to due date)

Permalink

Priyasha Tiwari logged work - 24/Feb/26 12:00 AM

Time Spent:

2 hours

screen sharing session with L2 and customer for RB showing blank report

People

Assignee:

Priyasha Tiwari

Reporter:

Priyasha Tiwari

Rejected By:

Bessem Manita

Votes:

0 Vote for this issue

Watchers:

4 Start watching this issue

Dates

Due:

25/Feb/26

Created:

24/Feb/26 5:15 AM

Updated:

Today 5:05 AM

Resolved:

25/Mar/26 8:14 AM

Planned Start:

25/Feb/26 12:00 AM

Planned End:

25/Feb/26 12:00 AM

Actual Start:

24/Feb/26 12:00 AM

Date of Baselining:

02/Mar/26 6:23 AM

Time Tracking

Estimated:

Not Specified

Remaining:

Logged:

1w 1d 3h

Agile

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