L3 Support
  1. L3 Support
  2. LS-950

Zain IQ | FR not opening issue

        Details

        • Type: Bug Bug
        • Status: Cancelled Cancelled (View Workflow)
        • Priority: Normal Normal
        • Resolution: Cancelled
        • Component/s: NEP
        • Labels:
          None Labels
        • Customer:
          Zain Iraq

          Description

          Seems like Iraq server is getting slow , taking so much time to open reports.

          @Manjit Kumar, could pl check the memory utilization is fine.

          Customer has reported they are unable to open FR:

          Same observed at my side, first it goes processing and then nothing came up.

            Activity

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            Permalink
            Manjit Kumar logged work - 24/Feb/26 12:00 AM - edited
            • Time Spent:
              2 hours
               

              Analyze the log and check memory utilization status then clean cache and restart the application after working hours.

            Permalink
            Daljeet Singh Virdi logged work - 24/Feb/26 12:00 AM
            • Time Spent:
              2 hours
               

              Issue checked and raised with L3

            DSVirdi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2026-02-28 24:00 (milestone: set planned start date to due date)
            Planned End 2026-02-28 24:00 (milestone: set planned end date to due date)
            Daljeet Singh Virdi made changes -
            Attachment FR issue.png [ 128912 ]
            Permalink
            Daljeet Singh Virdi logged work - 25/Feb/26 12:00 AM
            • Time Spent:
              2 hours
               

              Issue checked and found OK. Provide confimrsation to the customer

            Manjit Kumar made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 1 hour, 30 minutes [ 5400 ]
            Worklog Id 292550 [ 292550 ]
            Manjit Kumar made changes -
            Baseline Start 2026-02-28 24:00 (set baseline based of initial work logging)
            Baseline End 2026-02-28 24:00 (set baseline based of initial work logging)
            Manjit Kumar made changes -
            Time Spent 1 hour, 30 minutes [ 5400 ] 2 hours [ 7200 ]
            Worklog Id 292550 [ 292550 ]
            Hide
            Permalink
            Daljeet Singh Virdi added a comment -

            Issue fixed by L2 after clearing cache

            Show
            Daljeet Singh Virdi added a comment - Issue fixed by L2 after clearing cache
            Daljeet Singh Virdi made changes -
            Status Open Bug [ 10108 ] Cancelled [ 10013 ]
            Resolution Cancelled [ 10100 ]
            Daljeet Singh Virdi made changes -
            Assignee Khaled Khalil [ kkhalil ] Daljeet Singh Virdi [ dsvirdi ]
            Daljeet Singh Virdi made changes -
            Time Spent 2 hours [ 7200 ] 4 hours [ 14400 ]
            Worklog Id 293667 [ 293667 ]
            Daljeet Singh Virdi made changes -
            Time Spent 4 hours [ 14400 ] 6 hours [ 21600 ]
            Worklog Id 293670 [ 293670 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Cancelled Cancelled
            		18h 40m 1 Daljeet Singh Virdi 25/Feb/26 5:16 AM
            Subversion JIRA

            Links Hierarchy

            		  Documentation

            Invalid license: EXPIRED

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              People

              • Assignee:
                Daljeet Singh Virdi
                Reporter:
                Daljeet Singh Virdi
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Planned Start:
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                  Date of Baselining:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 6 hours
                  6h

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