L3 Support
  1. L3 Support
  2. LS-999

KK Circle – NEP Application Not Coming Up

        Details

        • Type: Bug Bug
        • Status: Closed Closed (View Workflow)
        • Priority: Urgent Urgent
        • Resolution: Fixed
        • Component/s: NEP
        • Labels:
          None Labels
        • Customer:
          Airtel India

          Description

          Dear Team,

          We restarted the NEP services yesterday for the KK circle; however, the application is still not coming up. Upon checking the startup logs, we are observing continuous errors related to Level1Link loading. Kindly check and suggest

          1. File
            server.log_KK 1 (1).tgz
            5.46 MB
            Basant Kumar
          2. File
            server.log_KK 1 1.tgz
            178 kB
            Basant Kumar
          3. File
            server.log.2026-03-10_KK 1 1.tgz
            1.15 MB
            Basant Kumar
          4. File
            server.log.2026-03-12_KK.tgz
            5.42 MB
            Basant Kumar

            Activity

            Ascending order - Click to sort in descending order
            Bkumar made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2026-03-11 24:00 (milestone: set planned start date to due date)
            Planned End 2026-03-11 24:00 (milestone: set planned end date to due date)
            Basant Kumar made changes -
            Attachment server.log.2026-03-10_KK 1 1.tgz [ 130006 ]
            Attachment server.log_KK 1 1.tgz [ 130007 ]
            Basant Kumar made changes -
            Attachment server.log.2026-03-12_KK.tgz [ 130200 ]
            Attachment server.log_KK 1 (1).tgz [ 130201 ]
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Srishti Kashyap [ skashyap ]
            Srishti Kashyap made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Srishti Kashyap made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Srishti Kashyap made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 1 hour [ 3600 ]
            Worklog Id 294846 [ 294846 ]
            Srishti Kashyap made changes -
            Baseline Start 2026-03-11 24:00 (set baseline based of initial work logging)
            Baseline End 2026-03-11 24:00 (set baseline based of initial work logging)
            Srishti Kashyap made changes -
            Time Spent 1 hour [ 3600 ] 4 hours, 30 minutes [ 16200 ]
            Worklog Id 294848 [ 294848 ]
            Srishti Kashyap made changes -
            Worklog Id 294848 [ 294848 ]
            Basant Kumar made changes -
            Time Spent 4 hours, 30 minutes [ 16200 ] 6 hours, 30 minutes [ 23400 ]
            Worklog Id 294941 [ 294941 ]
            Basant Kumar made changes -
            Time Spent 6 hours, 30 minutes [ 23400 ] 1 day, 30 minutes [ 30600 ]
            Worklog Id 294943 [ 294943 ]
            Srishti Kashyap made changes -
            Time Spent 1 day, 30 minutes [ 30600 ] 1 day, 2 hours [ 36000 ]
            Worklog Id 295219 [ 295219 ]
            Bessem Manita made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Srishti Kashyap [ skashyap ] Basant Kumar [ bkumar ]
            Abir Messaikeh made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Assignee Basant Kumar [ bkumar ] Abir Messaikeh [ amessaikeh ]
            Abir Messaikeh made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            Cancel

              People

              • Assignee:
                Abir Messaikeh
                Reporter:
                Basant Kumar
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Planned Start:
                  Planned End:
                  Actual Start:
                  Date of Baselining:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 1 day, 2 hours
                  1d 2h

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