L3 Support
  1. L3 Support
  2. LS-999

KK Circle – NEP Application Not Coming Up

        Details

        • Type: Bug Bug
        • Status: Closed Closed (View Workflow)
        • Priority: Urgent Urgent
        • Resolution: Fixed
        • Component/s: NEP
        • Labels:
          None Labels
        • Customer:
          Airtel India

          Description

          Dear Team,

          We restarted the NEP services yesterday for the KK circle; however, the application is still not coming up. Upon checking the startup logs, we are observing continuous errors related to Level1Link loading. Kindly check and suggest

          1. File
            server.log_KK 1 (1).tgz
            5.46 MB
            Basant Kumar
          2. File
            server.log_KK 1 1.tgz
            178 kB
            Basant Kumar
          3. File
            server.log.2026-03-10_KK 1 1.tgz
            1.15 MB
            Basant Kumar
          4. File
            server.log.2026-03-12_KK.tgz
            5.42 MB
            Basant Kumar

            Activity

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            Permalink
            Srishti Kashyap logged work - 16/Mar/26 12:00 AM
            • Time Spent:
              1 hour
               

              requested and checking logs

            Permalink
            Srishti Kashyap logged work - 17/Mar/26 12:00 AM - edited
            • Time Spent:
              3 hours, 30 minutes
               

              added some logs and some improved performance cached links to stop repeated duplicates db hits

            Permalink
            Basant Kumar logged work - 17/Mar/26 12:00 AM
            • Time Spent:
              2 hours
               

              Build 3.7.71.568 deployed on .37 test and shared logs

            Permalink
            Basant Kumar logged work - 18/Mar/26 12:00 AM
            • Time Spent:
              2 hours
               

              the Build 3.7.71.568 deployed on KK prod

            Permalink
            Srishti Kashyap logged work - 24/Mar/26 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              checked logs discussed with bessem added more monitoring logs commited

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              People

              • Assignee:
                Abir Messaikeh
                Reporter:
                Basant Kumar
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

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                  Time Spent - 1 day, 2 hours
                  1d 2h

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