Details

    • Customer:
      Ooreedo Tunisia

      Description

      Dear @Basant Kumar,

      Kindly review the issue detailed below. This appears to be a recurrence of the problem we encountered earlier, which you had previously identified as related to table space. However, the same issue is happening again. Please recheck, and if necessary, we may need to involve the NEP DEV team for further investigation and resolution.

      Issue Summary:

      1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed.

      2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed.

      3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one.

      4- I also reviewed the error report, which shows that an error was generated during the process.

      Thank you
      Indrasan

        Activity

        Hide
        Indrasan Yadav added a comment -

        Dear Team,

        While checking the logs, we observed and found fatal error during import. Following this, we restarted the server.
        We will monitor the system for some time and provide an update accordingly.
        Please find the attached screenshot for your reference.

        Best regards,
        Basant

        Show
        Indrasan Yadav added a comment - Dear Team, While checking the logs, we observed and found fatal error during import. Following this, we restarted the server. We will monitor the system for some time and provide an update accordingly. Please find the attached screenshot for your reference. Best regards, Basant
        Hide
        Indrasan Yadav added a comment -

        Dear @Basant Kumar/@Natnael Asfaw,

        Any update on this?

        Thank you
        Indrasan

        Show
        Indrasan Yadav added a comment - Dear @Basant Kumar/@Natnael Asfaw, Any update on this? Thank you Indrasan
        Hide
        Indrasan Yadav added a comment -

        Raised a JIRA to NEP DEV team for same issue LS-533.

        Show
        Indrasan Yadav added a comment - Raised a JIRA to NEP DEV team for same issue LS-533 .
        Hide
        Indrasan Yadav added a comment -

        Now issue has been fixed under LS-533.

        Show
        Indrasan Yadav added a comment - Now issue has been fixed under LS-533 .

          People

          • Assignee:
            Indrasan Yadav
            Reporter:
            Indrasan Yadav
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            Watchers:
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