Details
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Type:
Task
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Labels:
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Customer:Ooreedo Tunisia
Description
Dear @Basant Kumar,
Kindly review the issue detailed below. This appears to be a recurrence of the problem we encountered earlier, which you had previously identified as related to table space. However, the same issue is happening again. Please recheck, and if necessary, we may need to involve the NEP DEV team for further investigation and resolution.
Issue Summary:
1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed.
2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed.
3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one.
4- I also reviewed the error report, which shows that an error was generated during the process.
Thank you
Indrasan
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-07-25 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-07-25 24:00 (milestone: set planned end date to due date) |
| Assignee | Indrasan Yadav [ iyadav ] |
| Description |
Dear @Basant Kumar,
Kindly review the issue detailed below. This appears to be a recurrence of the problem we encountered earlier, which you had previously identified as related to table space. However, the same issue is happening again. Please recheck, and if necessary, we may need to involve the NEP DEV team for further investigation and resolution. Issue Summary: 1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed. 2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed. 3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one. 4- I also reviewed the error report, which shows that an error was generated during the process. Thank you Indrasan |
| Assignee | Indrasan Yadav [ iyadav ] | Basant Kumar [ bkumar ] |
Dear @Basant Kumar/@Natnael Asfaw,
Any update on this?
Thank you
Indrasan
| Assignee | Basant Kumar [ bkumar ] | Indrasan Yadav [ iyadav ] |
Raised a JIRA to NEP DEV team for same issue LS-533.
| Comment |
[ So, I am closing this JIRA as same issue raised under JIRA |
Now issue has been fixed under LS-533.
| Status | Opened [ 1 ] | Resolved [ 5 ] |
| Resolution | Fixed [ 1 ] |
| Status | Resolved [ 5 ] | Closed [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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14d 2h 46m | 1 | Indrasan Yadav | 07/Aug/25 11:59 AM | |||||
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7s | 1 | Indrasan Yadav | 07/Aug/25 11:59 AM |
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Links Hierarchy |
 Documentation
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Dear Team,
While checking the logs, we observed and found fatal error during import. Following this, we restarted the server.
We will monitor the system for some time and provide an update accordingly.
Please find the attached screenshot for your reference.
Best regards,
Basant