Details
-
Type:
Bug
-
Status:
Closed
(View Workflow)
-
Priority:
Normal
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Resolution: Fixed
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Affects Version/s: None
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Fix Version/s: None
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Component/s: UCMDB
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Labels:None Labels
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Customer:Mobinets
Description
For the UAT , after uploading document to a site the document is not available in the system.
Platform used
Attachments
Activity
|
Links Hierarchy |
 Documentation
|
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4d 18h 8m | 1 | Nouha Mhadhbi | 19/Nov/25 7:25 AM | |||||
|
1m 6s | 2 | Eyob Tatek | 27/Jan/26 6:32 AM | |||||
|
6d 6h 53m | 2 | Khaled Khalil | 30/Jan/26 2:04 PM | |||||
|
3d 26m | 3 | Mohamad Ghorghar | 02/Feb/26 2:31 PM | |||||
|
40s | 3 | Mohamad Ghorghar | 02/Feb/26 2:31 PM | |||||
|
2h 24m | 3 | Khaled Khalil | 02/Feb/26 2:55 PM | |||||
|
94d 15h 55m | 3 | Eyob Tatek | 03/Mar/26 9:08 AM | |||||
|
2m 6s | 1 | Eyob Tatek | 03/Mar/26 9:10 AM |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Not Fixed [ 10200 ] | Fixed [ 1 ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Mohamad Ghorghar [ mghorghar ] | Eyob Tatek [ etatek ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Time Spent | 3 days, 3 hours [ 97200 ] | 4 days, 3 hours [ 126000 ] |
| Worklog Id | 290453 [ 290453 ] |
| Time Spent | 2 days, 3 hours [ 68400 ] | 3 days, 3 hours [ 97200 ] |
| Worklog Id | 290452 [ 290452 ] |
Issue resolved, and a batch will be released for this fix.
Both document download and document view functionalities are now working properly.
Show
Mohamad Ghorghar
added a comment - Issue resolved, and a batch will be released for this fix.
Both document download and document view functionalities are now working properly.
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
| Assignee | Bessem Manita [ bmanita ] | Mohamad Ghorghar [ mghorghar ] |
-
- Time Spent:
- 1 day
-
Fixing download and View
-
- Time Spent:
- 1 day
-
Fixing download and View
| Worklog Id | 289737 [ 289737 ] |
| Time Spent | 2 days [ 57600 ] | 2 days, 3 hours [ 68400 ] |
| Worklog Id | 289738 [ 289738 ] |
| Time Spent | 1 day, 1 hour [ 32400 ] | 2 days [ 57600 ] |
| Worklog Id | 289737 [ 289737 ] |
| Assignee | Hassan Abdine [ habdine ] | Bessem Manita [ bmanita ] |
| Status | QA In Progress [ 10015 ] | Reopened [ 4 ] |
| Assignee | Bessem Manita [ bmanita ] | Hassan Abdine [ habdine ] |
Not fixed.
Show
Eyob Tatek
added a comment - Not fixed.
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Nouha Mhadhbi [ nmhadhbi ] | Eyob Tatek [ etatek ] |
-
- Time Spent:
- 7 hours
-
checking why the download not working
-
- Time Spent:
- 3 hours
-
checking wy the view not working
| Assignee | Eyob Tatek [ etatek ] | Nouha Mhadhbi [ nmhadhbi ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Nouha Mhadhbi [ nmhadhbi ] | Eyob Tatek [ etatek ] |
| Attachment | document_management_download error.png [ 125907 ] |
The uploaded document is now shown on the system but it can not be viewed and downloaded.
Screen shot for the download error attached.
Show
Eyob Tatek
added a comment - The uploaded document is now shown on the system but it can not be viewed and downloaded.
Screen shot for the download error attached.
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
Hi Eyob,
The issue was related to the document file path; it was not configured .
The configuration team has now fixed it.
You can retest it.
Best regards,
Nouha
Show
Nouha Mhadhbi
added a comment - Hi Eyob,
The issue was related to the document file path; it was not configured .
The configuration team has now fixed it.
You can retest it.
Best regards,
Nouha
Hi Eyob,
The issue was related to the document file path; it was not configured .
The configuration team has now fixed it.
You can retest it.
Best regards,
Nouha
Show
added a comment - Hi Eyob,
The issue was related to the document file path; it was not configured .
The configuration team has now fixed it.
You can retest it.
Best regards,
Nouha
| Assignee | Bessem Manita [ bmanita ] | Nouha Mhadhbi [ nmhadhbi ] |
| Assignee | Hassan Abdine [ habdine ] | Bessem Manita [ bmanita ] |
| Status | QA In Progress [ 10015 ] | Reopened [ 4 ] |
| Assignee | Eyob Tatek [ etatek ] | Hassan Abdine [ habdine ] |
| Resolution | Not Fixed [ 10200 ] |
Not solved
Show
Eyob Tatek
added a comment - Not solved
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Nouha Mhadhbi [ nmhadhbi ] | Eyob Tatek [ etatek ] |
The issue is not resolved, still same problem.
Show
Eyob Tatek
added a comment - The issue is not resolved, still same problem.
| Assignee | Eyob Tatek [ etatek ] | Nouha Mhadhbi [ nmhadhbi ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Nouha Mhadhbi [ nmhadhbi ] | Eyob Tatek [ etatek ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
The ticked has been resolved, and a batch will be released for this ticket
note that you have to add document management folders ace and dm under c:
doc manangement path
ace.dm.folder_path=C:/ace/dm
Best regards
Nouha
Show
Nouha Mhadhbi
added a comment - The ticked has been resolved, and a batch will be released for this ticket
note that you have to add document management folders ace and dm under c:
doc manangement path
ace.dm.folder_path=C:/ace/dm
Best regards
Nouha
| Time Spent | 7 hours [ 25200 ] | 1 day, 1 hour [ 32400 ] |
| Worklog Id | 283817 [ 283817 ] |
| Baseline Start | 2025-11-30 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-11-30 24:00 (set baseline based of initial work logging) |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 7 hours [ 25200 ] | |
| Worklog Id | 283816 [ 283816 ] |
| Customer | OMAN-Tel [ 12200 ] | Mobinets [ 12900 ] |
| Component/s | UCMDB [ 16302 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Nouha Mhadhbi [ nmhadhbi ] |
| Assignee | Hassan Abdine [ habdine ] | Khaled Khalil [ kkhalil ] |
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-11-30 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-11-30 24:00 (milestone: set planned end date to due date) |
The issue has been resolved.