Details

    • Customer:
      Airtel India

      Description

      After applying the patch on prod ,We found that the data is now available in Site pop path report, but found following issues with the report.
      Please find the below DL circle issues for reference.
      Issue 1: Some sites are missing in the Site Pop Path report, even though they are available routed in the Route Builder.
      • As shown in the snapshot below, Site 21972_DL appears as routed in the Route Builder report but is missing from the Site Pop Path report.
      Route builder report SS: shared on email .
      Issue 2: Hop count is showing incorrectly in the Site Pop Path report for some sites.
      As per the 43253_DL site snapshot, the hop count in the report is displayed as zero, even though one H1 is available in the path, as shown in the Site Pop Path report.
      Site POP path report: shared on email

      1. rb hp test.xlsx
        6.41 MB
        Priyasha Tiwari
      2. site pop hp test.csv
        684 kB
        Priyasha Tiwari
      1. 10764 test snap.png
        27 kB
      2. GJ RB REPORT.png
        29 kB
      3. GJ SITE POP.png
        54 kB
      4. GJ SITE POP REPORT.png
        9 kB
      5. HP PROD SNAP.png
        81 kB
      6. HP PROD SNAP.png
        81 kB
      7. image (10).png
        18 kB
      8. image (12).png
        300 kB
      9. image (13).png
        95 kB
      10. RB SNAP PROD HP.png
        48 kB
      11. SITE POP HP PROD.png
        27 kB
      12. site pop sample from hp test.png
        69 kB

      Issue Links

        Activity

        Srishti Kashyap logged work - 24/Feb/25 12:00 AM
        • Time Spent:
          4 hours
           

          checked data on PROD with the help of Telco and in DB and in Report coming ok

        Srishti Kashyap logged work - 28/Feb/25 12:00 AM - edited
        • Time Spent:
          1 day
           

          checked site report checked logs found a null pointer fixed it released a patch for it

        Srishti Kashyap logged work - 09/Apr/25 12:00 AM
        • Time Spent:
          1 day
           

          checking the site pop path report data in GUJ circle its coming correct. checking for DL now

        Srishti Kashyap logged work - 10/Apr/25 12:00 AM
        • Time Spent:
          1 day
           

          checked the DL circle found a issue in hop count checking for details ..

        Srishti Kashyap logged work - 11/Apr/25 12:00 AM - edited
        • Time Spent:
          3 hours
           

          issue environment specific requested DB clone for the same till then on hold

        Srishti Kashyap logged work - 22/Apr/25 12:00 AM
        • Time Spent:
          2 hours
           

          Db not configuring db locked

        Srishti Kashyap logged work - 23/Apr/25 12:00 AM - edited
        • Time Spent:
          4 hours
           

          trying to connect db still coming locked db connection trying with integration checking setting db settings ..wrong db clone credential shared hence the whole confusion

        Srishti Kashyap logged work - 07/May/25 12:00 AM
        • Time Spent:
          4 hours
           

          checking the issue

        Srishti Kashyap logged work - 08/May/25 12:00 AM
        • Time Spent:
          1 day
           

          checked the part where MW HoP count coming zero for the node the related site transmission link is not microwave link hence the MW HOP counts not counted whereas for second part xml is required to test

        Srishti Kashyap logged work - 20/May/25 12:00 AM
        • Time Spent:
          1 day
           

          checking the build routes on prod but finding memory exception trying to check the route build at test server no reports available building route it taking time getting struck debugg not moving forward

        Srishti Kashyap logged work - 21/May/25 12:00 AM - edited
        • Time Spent:
          4 hours
           

          trying by making a new version and again building expiriencing nosuch method error resolving it

        Srishti Kashyap logged work - 22/May/25 12:00 AM
        • Time Spent:
          6 hours
           

          imported xml at test build routes at test ranroutes report not visible checking the single route build db connection lost for devread user 1535 port not working

        Srishti Kashyap logged work - 23/May/25 12:00 AM
        • Time Spent:
          4 hours
           

          not able to generate RB report on test also not able to check frm data in db value being present in clob

        Srishti Kashyap logged work - 26/May/25 12:00 AM
        • Time Spent:
          6 hours
           

          checked the reports route build showing builded in rb but not building in nep when checked

        Srishti Kashyap logged work - 27/May/25 12:00 AM
        • Time Spent:
          1 day
           

          checking the at test server RB build routes saving code builded correctcly for single enode b trying build for a single site build correctly checking the property set true at PROD trying to check same at PROD asked for property set true

        Srishti Kashyap logged work - 28/May/25 12:00 AM
        • Time Spent:
          1 day
           

          checking the last RB logs of single RB route build and full RB run previous day could not find changes server not started afetr changes trying to build RB for single node agin at prod checking for same

        Srishti Kashyap logged work - 30/May/25 12:00 AM
        • Time Spent:
          2 hours
           

          checked the last logs of single enodeb rb build

        Srishti Kashyap logged work - 02/Jun/25 12:00 AM
        • Time Spent:
          2 hours
           

          asked for logs checking for exception also checking the report if data reflecting correctly...not correct

        Srishti Kashyap logged work - 03/Jun/25 12:00 AM
        • Time Spent:
          6 hours
           

          checked the code checked the reports comparedx the data run multiple route build for particular board on PROD also asking data from xml which not reflcting

        Srishti Kashyap logged work - 04/Jun/25 12:00 AM
        • Time Spent:
          7 hours
           

          checked if the issue persist on multiple rb build by report..no same result found..only happening during full RB build ..trying to add logs while saving route and circuits to check the result

        Srishti Kashyap logged work - 05/Jun/25 12:00 AM - edited
        • Time Spent:
          3 hours
           

          adding logs checked released patch ..asked for DB connection of DL on testserver and conf-clean and deletion script run..triggered the xml import at test.

        Srishti Kashyap logged work - 11/Jun/25 12:00 AM
        • Time Spent:
          2 hours, 30 minutes
           

          checked the last logs rb result after patch deployment on test server

        Srishti Kashyap logged work - 18/Jun/25 12:00 AM - edited
        • Time Spent:
          2 hours
           

          checking data and starteing the import of RB on test

        Srishti Kashyap logged work - 20/Jun/25 12:00 AM - edited
        • Time Spent:
          4 hours
           

          added logs and null pointer fixes

        Srishti Kashyap logged work - 23/Jun/25 12:00 AM
        • Time Spent:
          2 hours
           

          tested the last patch changes

        Srishti Kashyap logged work - 11/Jul/25 12:00 AM
        • Time Spent:
          30 minutes
           

          checked if test connect to clone..requested same..after connection start RB there

        Srishti Kashyap logged work - 14/Jul/25 12:00 AM
        • Time Spent:
          2 hours, 30 minutes
           

          checked the logs for previous rb ..no issue found checking..rb version wrong again logging in test and running RB in correct version

        Srishti Kashyap logged work - 15/Jul/25 12:00 AM
        • Time Spent:
          1 hour
           

          requesting and checking the logs for RB in correct version

        Srishti Kashyap logged work - 17/Jul/25 12:00 AM - edited
        • Time Spent:
          1 day
           

          checked the logs..no exception to be found..checking the reports..route builder and pop site still the issue persist...doble checking the logs and previous changes done for the same

        Srishti Kashyap logged work - 18/Jul/25 12:00 AM
        • Time Spent:
          4 hours
           

          checking for sample data

        Srishti Kashyap logged work - 22/Jul/25 12:00 AM
        • Time Spent:
          6 hours
           

          worked on finding samples dbclone delhi doesnt have version where the testing done checking other circle at prod where the same problem exist taking samples and checking

        Srishti Kashyap logged work - 23/Jul/25 12:00 AM
        • Time Spent:
          2 hours
           

          trying to test at .37 but its stuck and not working starting service after connection dbclone on dev platform

        Srishti Kashyap logged work - 06/Oct/25 12:00 AM
        • Time Spent:
          4 hours
           

          checked on the jiraid for the problem three related compared req asked for sample cases sample case shared from test only not from prod checked it reflecting popsite and reverted requested new sample case checking the code for popsite report started service at DEv environment

        Srishti Kashyap logged work - 07/Oct/25 12:00 AM - edited
        • Time Spent:
          3 hours
           

          checked the dev platform its struck not working asked integration to restart .14 restarted service..meanwhile compared the sample from prod its issue on prod working fine on test checked its rb reports site report pop site etc need to debug the test sample at test server .14 started the service not up yet

        Srishti Kashyap logged work - 08/Oct/25 12:00 AM
        • Time Spent:
          4 hours
           

          checking the sapmple case debugiing sites reflecting at Test but not on PROD testing the scenerio the sites which are reflecting are for other node in same site rb checking the case further

        Srishti Kashyap logged work - 10/Oct/25 12:00 AM
        • Time Spent:
          2 hours
           

          Airtel weekly tickets meeting

        Srishti Kashyap logged work - 10/Oct/25 12:00 AM
        • Time Spent:
          4 hours
           

          debug the sample found all the site which are not reflecting are not pop site in code checked for various cases if the destination site is pop or not they are notr also found for all the sample case having Access Route Status: Vlan Path Broken double checked it shared the analysis with Bessem

        Priyasha Tiwari logged work - 14/Oct/25 12:00 AM
        • Time Spent:
          2 hours
           

          customer call and L3 call

          People

          • Assignee:
            Priyasha Tiwari
            Reporter:
            Priyasha Tiwari
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

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              Time Spent - 4 weeks, 6 hours, 30 minutes
              4w 6h 30m

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