Details

    • Customer:
      Ooreedo Tunisia

      Description

      Dear Khaled Khalil,

      Kindly review the issue detailed below. This appears to be a recurrence of the problem I encountered earlier, where Integration had previously identified as related to tablespace / fatal error. However, the same issue is happening again. Please assign NEP DEV resource to check & fix it.

      Issue Summary:

      1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102 on 24-07-2025 & 29-07-2025 (Server logs attached of both date. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed.

      Import progress snippet

      2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed.
      3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one.

      Node date is not updating snippet

      4- I also reviewed the error report, which shows that an error was generated during the process.

      Error report snippet

      Thank you
      Indrasan

      1. 2025-07-21-05.25.57_OoredooTunisia.rar
        492 kB
        Indrasan Yadav
      2. server.log.2025-07-24.tgz
        318 kB
        Indrasan Yadav
      3. server.log.tgz
        249 kB
        Indrasan Yadav
      4. server.log_102.tgz
        404 kB
        Indrasan Yadav
      1. Error Report.png
        88 kB
      2. Import Progress.png
        190 kB
      3. Node Date Is Not Updating.png
        46 kB

        Activity

        Hide
        Indrasan Yadav added a comment - - edited

        Server log is attached here of date: 30-07-2025 also. (server.log_102)

        Show
        Indrasan Yadav added a comment - - edited Server log is attached here of date: 30-07-2025 also. (server.log_102)
        Hide
        Marwan Kanaan added a comment -

        Dear @Indrasan Yadav,
        Please find the solution included in patch 3.7.0.1332.
        Kindly apply the patch and re-import the data. If you encounter any issues, please do not hesitate to contact me.

        Show
        Marwan Kanaan added a comment - Dear @Indrasan Yadav, Please find the solution included in patch 3.7.0.1332. Kindly apply the patch and re-import the data. If you encounter any issues, please do not hesitate to contact me.
        Hide
        Indrasan Yadav added a comment -

        Mail send to Integration to deploy the given patch on platform .102.

        Show
        Indrasan Yadav added a comment - Mail send to Integration to deploy the given patch on platform .102.
        Hide
        Indrasan Yadav added a comment -

        Patch has been deployed on .102 and now sam XML is imported successfully.

        Show
        Indrasan Yadav added a comment - Patch has been deployed on .102 and now sam XML is imported successfully.

          People

          • Assignee:
            Indrasan Yadav
            Reporter:
            Indrasan Yadav
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            Watchers:
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            Dates

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