Details

    • Customer:
      Ooreedo Tunisia

      Description

      Dear Khaled Khalil,

      Kindly review the issue detailed below. This appears to be a recurrence of the problem I encountered earlier, where Integration had previously identified as related to tablespace / fatal error. However, the same issue is happening again. Please assign NEP DEV resource to check & fix it.

      Issue Summary:

      1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102 on 24-07-2025 & 29-07-2025 (Server logs attached of both date. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed.

      Import progress snippet

      2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed.
      3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one.

      Node date is not updating snippet

      4- I also reviewed the error report, which shows that an error was generated during the process.

      Error report snippet

      Thank you
      Indrasan

      1. server.log.tgz
        249 kB
        Indrasan Yadav
      2. server.log.2025-07-24.tgz
        318 kB
        Indrasan Yadav
      3. server.log_102.tgz
        404 kB
        Indrasan Yadav
      4. 2025-07-21-05.25.57_OoredooTunisia.rar
        492 kB
        Indrasan Yadav
      1. Node Date Is Not Updating.png
        46 kB
      2. Import Progress.png
        190 kB
      3. Error Report.png
        88 kB

        Activity

        Marwan Kanaan logged work - 07/Aug/25 12:00 AM
        • Time Spent:
          1 day
           

          fixed the porblem of shelf douplication

        Indrasan Yadav logged work - 07/Aug/25 12:00 AM
        • Time Spent:
          30 minutes
           

          after deployed latest patch on .102 imported the same XML and now issue has been fixed.

        Marwan Kanaan logged work - 06/Aug/25 12:00 AM
        • Time Spent:
          1 day
           

          fixed the manufacturer name set null

        Marwan Kanaan logged work - 05/Aug/25 12:00 AM
        • Time Spent:
          1 day
           

          fixed the import problem

        Marwan Kanaan logged work - 04/Aug/25 12:00 AM
        • Time Spent:
          1 day
           

          debuging and import to reproduce the problem

        Nouha Mhadhbi logged work - 31/Jul/25 12:00 AM
        • Time Spent:
          4 hours
           

          LS-533

        Indrasan Yadav logged work - 30/Jul/25 12:00 AM - edited
        • Time Spent:
          2 hours
           

          Imported the same xml again after deployed latest patch on .102 as suggested by @Bassem and still issue is same. reverted on same mail.

        Indrasan Yadav logged work - 29/Jul/25 12:00 AM
        • Time Spent:
          2 hours, 30 minutes
           

          It was related to OT-64, asked to Integration to update on this, they suggested to go to NEP DEV, then raised LS-533.

          People

          • Assignee:
            Indrasan Yadav
            Reporter:
            Indrasan Yadav
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Resolved:
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              Actual Start:
              Date of Baselining:

              Time Tracking

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              Remaining:
              Remaining Estimate - 0 minutes
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              Logged:
              Time Spent - 1 week, 1 hour
              1w 1h

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