Details

    • Customer:
      Ooreedo Tunisia

      Description

      Dear Khaled Khalil,

      Kindly review the issue detailed below. This appears to be a recurrence of the problem I encountered earlier, where Integration had previously identified as related to tablespace / fatal error. However, the same issue is happening again. Please assign NEP DEV resource to check & fix it.

      Issue Summary:

      1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102 on 24-07-2025 & 29-07-2025 (Server logs attached of both date. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed.

      Import progress snippet

      2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed.
      3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one.

      Node date is not updating snippet

      4- I also reviewed the error report, which shows that an error was generated during the process.

      Error report snippet

      Thank you
      Indrasan

      1. 2025-07-21-05.25.57_OoredooTunisia.rar
        492 kB
        Indrasan Yadav
      2. server.log_102.tgz
        404 kB
        Indrasan Yadav
      3. server.log.2025-07-24.tgz
        318 kB
        Indrasan Yadav
      4. server.log.tgz
        249 kB
        Indrasan Yadav
      1. Error Report.png
        88 kB
      2. Import Progress.png
        190 kB
      3. Node Date Is Not Updating.png
        46 kB

        Activity

        Indrasan Yadav made changes -
        Field Original Value New Value
        Gantt Options Milestone (set to milestone: having a due date but zero effort)
        Planned Start 2025-08-12 24:00 (milestone: set planned start date to due date)
        Planned End 2025-08-12 24:00 (milestone: set planned end date to due date)
        Indrasan Yadav made changes -
        Indrasan Yadav made changes -
        Attachment Node Date Is Not Updating.png [ 114209 ]
        Attachment Error Report.png [ 114210 ]
        Attachment Import Progress.png [ 114211 ]
        Indrasan Yadav made changes -
        Description Dear [~kkhalil],

        Kindly review the issue detailed below. This appears to be a recurrence of the problem I encountered earlier, where Integration had previously identified as related to tablespace / fatal error. However, the same issue is happening again. Please assign NEP DEV resource to check & fix it.

        Issue Summary:

        1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102 on 24-07-2025 & 29-07-2025 (Server logs attached of both date. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed.

         Import progress snippet

        2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed.
        3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one.

         Node date is not updating snippet

        4- I also reviewed the error report, which shows that an error was generated during the process.

         
        Error report snippet

        Thank you
        Indrasan
        Indrasan Yadav made changes -
        Attachment server.log.2025-07-24.tgz [ 114212 ]
        Attachment server.log.tgz [ 114213 ]
        Khaled Khalil made changes -
        Assignee Khaled Khalil [ kkhalil ] Marwan Kanaan [ mkanaan ]
        Khaled Khalil made changes -
        Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
        Khaled Khalil made changes -
        Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
        Assignee Marwan Kanaan [ mkanaan ] Khaled Khalil [ kkhalil ]
        Khaled Khalil made changes -
        Assignee Khaled Khalil [ kkhalil ] Marwan Kanaan [ mkanaan ]
        Indrasan Yadav made changes -
        Remaining Estimate 0 minutes [ 0 ]
        Time Spent 2 hours, 30 minutes [ 9000 ]
        Worklog Id 273105 [ 273105 ]
        Indrasan Yadav made changes -
        Baseline Start 2025-08-12 24:00 (set baseline based of initial work logging)
        Baseline End 2025-08-12 24:00 (set baseline based of initial work logging)
        Indrasan Yadav made changes -
        Time Spent 2 hours, 30 minutes [ 9000 ] 3 hours, 30 minutes [ 12600 ]
        Worklog Id 273116 [ 273116 ]
        Indrasan Yadav made changes -
        Time Spent 3 hours, 30 minutes [ 12600 ] 4 hours [ 14400 ]
        Worklog Id 273116 [ 273116 ]
        Indrasan Yadav made changes -
        Time Spent 4 hours [ 14400 ] 4 hours, 30 minutes [ 16200 ]
        Worklog Id 273116 [ 273116 ]
        Indrasan Yadav made changes -
        Attachment server.log_102.tgz [ 114401 ]
        Marwan Kanaan made changes -
        Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
        Khaled Khalil made changes -
        Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
        Assignee Marwan Kanaan [ mkanaan ] Indrasan Yadav [ iyadav ]
        Indrasan Yadav made changes -
        Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
        Indrasan Yadav made changes -
        Status QA In Progress [ 10015 ] Closed [ 6 ]
        Resolution Fixed [ 1 ]
        Indrasan Yadav made changes -
        Time Spent 4 hours, 30 minutes [ 16200 ] 5 hours [ 18000 ]
        Worklog Id 273739 [ 273739 ]
        Marwan Kanaan made changes -
        Time Spent 5 hours [ 18000 ] 1 day, 5 hours [ 46800 ]
        Worklog Id 274180 [ 274180 ]
        Marwan Kanaan made changes -
        Time Spent 1 day, 5 hours [ 46800 ] 2 days, 5 hours [ 75600 ]
        Worklog Id 274194 [ 274194 ]
        Marwan Kanaan made changes -
        Time Spent 2 days, 5 hours [ 75600 ] 3 days, 5 hours [ 104400 ]
        Worklog Id 274195 [ 274195 ]
        Marwan Kanaan made changes -
        Time Spent 3 days, 5 hours [ 104400 ] 4 days, 5 hours [ 133200 ]
        Worklog Id 274197 [ 274197 ]
        Nouha Mhadhbi made changes -
        Time Spent 4 days, 5 hours [ 133200 ] 1 week, 1 hour [ 147600 ]
        Worklog Id 277147 [ 277147 ]

          People

          • Assignee:
            Indrasan Yadav
            Reporter:
            Indrasan Yadav
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Resolved:
              Planned Start:
              Planned End:
              Actual Start:
              Date of Baselining:

              Time Tracking

              Estimated:
              Original Estimate - Not Specified
              Not Specified
              Remaining:
              Remaining Estimate - 0 minutes
              0m
              Logged:
              Time Spent - 1 week, 1 hour
              1w 1h

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