Details

    • Customer:
      Ooreedo Tunisia

      Description

      Dear Khaled Khalil,

      Kindly review the issue detailed below. This appears to be a recurrence of the problem I encountered earlier, where Integration had previously identified as related to tablespace / fatal error. However, the same issue is happening again. Please assign NEP DEV resource to check & fix it.

      Issue Summary:

      1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102 on 24-07-2025 & 29-07-2025 (Server logs attached of both date. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed.

      Import progress snippet

      2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed.
      3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one.

      Node date is not updating snippet

      4- I also reviewed the error report, which shows that an error was generated during the process.

      Error report snippet

      Thank you
      Indrasan

      1. 2025-07-21-05.25.57_OoredooTunisia.rar
        492 kB
        Indrasan Yadav
      2. server.log_102.tgz
        404 kB
        Indrasan Yadav
      3. server.log.2025-07-24.tgz
        318 kB
        Indrasan Yadav
      4. server.log.tgz
        249 kB
        Indrasan Yadav
      1. Error Report.png
        88 kB
      2. Import Progress.png
        190 kB
      3. Node Date Is Not Updating.png
        46 kB

        Activity

        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Bug Open Bug Dev Scheduled Dev Scheduled
        2h 19m 1 Khaled Khalil 29/Jul/25 12:16 PM
        Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
        6s 1 Khaled Khalil 29/Jul/25 12:16 PM
        Implementation in progress Implementation in progress To Be Released To Be Released
        7d 7m 1 Marwan Kanaan 05/Aug/25 12:23 PM
        To Be Released To Be Released Ready for QA Ready for QA
        40m 7s 1 Khaled Khalil 05/Aug/25 1:03 PM
        Ready for QA Ready for QA QA In Progress QA In Progress
        1d 22h 55m 1 Indrasan Yadav 07/Aug/25 11:58 AM
        QA In Progress QA In Progress Closed Closed
        8s 1 Indrasan Yadav 07/Aug/25 11:58 AM

          People

          • Assignee:
            Indrasan Yadav
            Reporter:
            Indrasan Yadav
          • Votes:
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            Watchers:
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            Dates

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              Time Spent - 1 week, 1 hour
              1w 1h

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