L3 Support
  1. L3 Support
  2. LS-569

KQI Created even for 0 outdated dumps

        Details

        • Type: Bug Bug
        • Status: Closed Closed (View Workflow)
        • Priority: Normal Normal
        • Resolution: Fixed
        • Component/s: NEP
        • Labels:
          None Labels
        • Customer:
          OMAN-Tel

          Description

          We are currently receiving KQI tickets even though there are no discrepancies in our dumps. We believe tickets should not be generated if there are zero outdated dumps. This issue started after the empty description commit.
          Could you please investigate and help resolve this?
          Please find the logs for your reference.
          https://mobinets-my.sharepoint.com/personal/mohan_rathor_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files%2Fnep%2Dserver%2Dlogs%2D12%2D08%2D2025%2D18%2D22%2Etgz&parent=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files&ga=1
          Example Tickets:
          • IM3385914
          • IM3385915
          • IM3385916
          • IM3385918
          • IM3385919
          • IM3385920

            Activity

            Ascending order - Click to sort in descending order
            Salem Dannawi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-08-19 24:00 (milestone: set planned start date to due date)
            Planned End 2025-08-19 24:00 (milestone: set planned end date to due date)
            Salem Dannawi made changes -
            Description We are currently receiving KQI tickets even though there are no discrepancies in our dumps. We believe tickets should not be generated if there are zero outdated dumps. This issue started after the empty description commit.
            Could you please investigate and help resolve this?
            Please find the logs for your reference. nep-server-logs-12-08-2025-18-22.tgz
            Example Tickets:
            • IM3385914
            • IM3385915
            • IM3385916
            • IM3385918
            • IM3385919
            • IM3385920
            		We are currently receiving KQI tickets even though there are no discrepancies in our dumps. We believe tickets should not be generated if there are zero outdated dumps. This issue started after the empty description commit.
            Could you please investigate and help resolve this?
            Please find the logs for your reference.
            https://mobinets-my.sharepoint.com/personal/mohan_rathor_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files%2Fnep%2Dserver%2Dlogs%2D12%2D08%2D2025%2D18%2D22%2Etgz&parent=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files&ga=1
            Example Tickets:
            • IM3385914
            • IM3385915
            • IM3385916
            • IM3385918
            • IM3385919
            • IM3385920
            Salem Dannawi made changes -
            Attachment 0dumps.png [ 115305 ]
            Marwan Kanaan made changes -
            Assignee Khaled Khalil [ kkhalil ] Marwan Kanaan [ mkanaan ]
            Marwan Kanaan made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Marwan Kanaan made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Marwan Kanaan made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Hide
            Permalink
            Marwan Kanaan added a comment -

            Dears @Abir Messaikeh @Mohan Singh Rathor,

            Regarding the issue of receiving KQI tickets despite the outdated dump files count being zero, I have reverted the changes from the last commit, which may have caused this behavior. The fix will be included in patch 3.7.0.1335.
            Additionally, the empty description issue will be addressed later if it persists after reapplying the patch.

            Best Regards,

            Marwan Kanaan I Software Developer

            Show
            Marwan Kanaan added a comment - Dears @Abir Messaikeh @Mohan Singh Rathor, Regarding the issue of receiving KQI tickets despite the outdated dump files count being zero, I have reverted the changes from the last commit, which may have caused this behavior. The fix will be included in patch 3.7.0.1335. Additionally, the empty description issue will be addressed later if it persists after reapplying the patch. Best Regards, Marwan Kanaan I Software Developer
            Abir Messaikeh made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Marwan Kanaan [ mkanaan ] Salem Dannawi [ sdannawi ]
            Abir Messaikeh made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Assignee Salem Dannawi [ sdannawi ] Abir Messaikeh [ amessaikeh ]
            Abir Messaikeh made changes -
            Status QA In Progress [ 10015 ] Reopened [ 4 ]
            Assignee Abir Messaikeh [ amessaikeh ] Khaled Khalil [ kkhalil ]
            Resolution Incomplete [ 4 ]
            Abir Messaikeh made changes -
            Summary Regarding KQI tickets not creating due to Empty Description KQI Created even for 0 outdated dumps
            Hassan Abdine made changes -
            Status Reopened [ 4 ] Dev Scheduled [ 10014 ]
            Assignee Khaled Khalil [ kkhalil ] Salem Dannawi [ sdannawi ]
            Hassan Abdine made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Assignee Salem Dannawi [ sdannawi ] Hassan Abdine [ habdine ]
            Hide
            Permalink
            Hassan Abdine added a comment -

            revalidate after applying the patch ...

            Show
            Hassan Abdine added a comment - revalidate after applying the patch ...
            Hassan Abdine made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Hassan Abdine made changes -
            Assignee Hassan Abdine [ habdine ] Salem Dannawi [ sdannawi ]
            Hassan Abdine made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Abir Messaikeh made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Assignee Salem Dannawi [ sdannawi ] Abir Messaikeh [ amessaikeh ]
            Abir Messaikeh made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Incomplete [ 4 ] Fixed [ 1 ]
            Hide
            Permalink
            Abir Messaikeh added a comment -

            resolved this issue after applying on PROD

            Show
            Abir Messaikeh added a comment - resolved this issue after applying on PROD
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		21m 39s 1 Marwan Kanaan 13/Aug/25 7:46 AM
            QA In Progress QA In Progress Reopened Reopened
            		26s 1 Abir Messaikeh 13/Aug/25 8:29 AM
            Reopened Reopened Dev Scheduled Dev Scheduled
            		2d 45m 1 Hassan Abdine 15/Aug/25 9:14 AM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		7s 2 Hassan Abdine 15/Aug/25 9:15 AM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		10m 39s 2 Hassan Abdine 15/Aug/25 9:15 AM
            To Be Released To Be Released Ready for QA Ready for QA
            		32m 41s 2 Hassan Abdine 15/Aug/25 9:15 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		66d 6h 10m 2 Abir Messaikeh 20/Oct/25 3:26 PM
            QA In Progress QA In Progress Closed Closed
            		7s 1 Abir Messaikeh 20/Oct/25 3:26 PM
            Subversion JIRA

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              People

              • Assignee:
                Abir Messaikeh
                Reporter:
                Salem Dannawi
              • Votes:
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                Watchers:
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                Dates

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