Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: NEP
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Labels:None Labels
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Customer:OMAN-Tel
Description
We are currently receiving KQI tickets even though there are no discrepancies in our dumps. We believe tickets should not be generated if there are zero outdated dumps. This issue started after the empty description commit.
Could you please investigate and help resolve this?
Please find the logs for your reference.
https://mobinets-my.sharepoint.com/personal/mohan_rathor_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files%2Fnep%2Dserver%2Dlogs%2D12%2D08%2D2025%2D18%2D22%2Etgz&parent=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files&ga=1
Example Tickets:
• IM3385914
• IM3385915
• IM3385916
• IM3385918
• IM3385919
• IM3385920
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-08-19 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-08-19 24:00 (milestone: set planned end date to due date) |
| Description |
We are currently receiving KQI tickets even though there are no discrepancies in our dumps. We believe tickets should not be generated if there are zero outdated dumps. This issue started after the empty description commit.
Could you please investigate and help resolve this? Please find the logs for your reference. nep-server-logs-12-08-2025-18-22.tgz Example Tickets: • IM3385914 • IM3385915 • IM3385916 • IM3385918 • IM3385919 • IM3385920 |
We are currently receiving KQI tickets even though there are no discrepancies in our dumps. We believe tickets should not be generated if there are zero outdated dumps. This issue started after the empty description commit.
Could you please investigate and help resolve this? Please find the logs for your reference. https://mobinets-my.sharepoint.com/personal/mohan_rathor_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files%2Fnep%2Dserver%2Dlogs%2D12%2D08%2D2025%2D18%2D22%2Etgz&parent=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files&ga=1 Example Tickets: • IM3385914 • IM3385915 • IM3385916 • IM3385918 • IM3385919 • IM3385920 |
| Attachment | 0dumps.png [ 115305 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Salem Dannawi [ sdannawi ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Salem Dannawi [ sdannawi ] | Abir Messaikeh [ amessaikeh ] |
| Status | QA In Progress [ 10015 ] | Reopened [ 4 ] |
| Assignee | Abir Messaikeh [ amessaikeh ] | Khaled Khalil [ kkhalil ] |
| Resolution | Incomplete [ 4 ] |
| Summary | Regarding KQI tickets not creating due to Empty Description | KQI Created even for 0 outdated dumps |
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Salem Dannawi [ sdannawi ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Salem Dannawi [ sdannawi ] | Hassan Abdine [ habdine ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Assignee | Hassan Abdine [ habdine ] | Salem Dannawi [ sdannawi ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Salem Dannawi [ sdannawi ] | Abir Messaikeh [ amessaikeh ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Incomplete [ 4 ] | Fixed [ 1 ] |