L3 Support
  1. L3 Support
  2. LS-618

IT API Process not ending

        Details

        • Customer:
          Zain Kuwait

          Description

          Dear Khaled,

          Please align resource to check the issue of IT API process is not ending, getting below error message.

          2025-09-01 22:55:05,742 WARN [com.mobinets.nep.npt.csv.handler.ElementAdditionalInfoServerCsvHandler] (default task-55) warning while importing element additional info Asset Uniqueness:Element PassiveElement_UNIX Server_zkwovsprod1_56 has Serial Number (2102311NXR10J4000005) that is already in use for the element .

          2025-09-01 22:55:05,742 ERROR [com.mobinets.nep.npt.service.impl.PassiveElementServiceImpl] (default task-55) warning while saving additional info for IT Assets: com.mobinets.nep.npt.service.model.NptWarning: Asset Uniqueness:Element PassiveElement_UNIX Server_zkwovsprod1_56 has Serial Number (2102311NXR10J4000005) that is already in use for the element .

          at com.mobinets.nep.npt.csv.handler.ElementAdditionalInfoServerCsvHandler.endDocument(ElementAdditionalInfoServerCsvHandler.java:440)

            Activity

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            Permalink
            Wajdi Jomaa logged work - 02/Sep/25 12:00 AM
            • Time Spent:
              7 hours, 30 minutes
               

              working on issue ls-618 found the root cause still need to add permanent fix

            Permalink
            Manjit Kumar logged work - 02/Sep/25 12:00 AM
            • Time Spent:
              1 day
               

              Checked the API status on all OPCOS then take followup for vpn and get it resolve vpn issue. Also checked the log, during log check found IT API process didn't end then followup with L3 and work with them and provided required information to them.

            Manjit Kumar made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-09-02 24:00 (milestone: set planned start date to due date)
            Planned End 2025-09-02 24:00 (milestone: set planned end date to due date)
            Wajdi Jomaa made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Wajdi Jomaa made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Assignee Khaled Khalil [ kkhalil ] Wajdi Jomaa [ wjomaa ]
            Wajdi Jomaa made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 7 hours, 30 minutes [ 27000 ]
            Worklog Id 276247 [ 276247 ]
            Wajdi Jomaa made changes -
            Baseline Start 2025-09-02 24:00 (set baseline based of initial work logging)
            Baseline End 2025-09-02 24:00 (set baseline based of initial work logging)
            Manjit Kumar made changes -
            Time Spent 7 hours, 30 minutes [ 27000 ] 1 day, 7 hours, 30 minutes [ 55800 ]
            Worklog Id 276324 [ 276324 ]
            Permalink
            Manjit Kumar logged work - 05/Sep/25 12:00 AM
            • Time Spent:
              1 hour
               

              As per request restart the NEP and apache.

            Permalink
            Wajdi Jomaa logged work - 05/Sep/25 12:00 AM
            • Time Spent:
              7 hours
               

              Applied fix for ls-618 and waiting for info for the ticket ls-622, worked a little bit on my ucmdb task

            Hassan Abdine made changes -
            Component/s NEP [ 16200 ]
            Manjit Kumar made changes -
            Time Spent 1 day, 7 hours, 30 minutes [ 55800 ] 2 days, 30 minutes [ 59400 ]
            Worklog Id 276514 [ 276514 ]
            Khaled Khalil made changes -
            Component/s Financial [ 16400 ]
            Component/s NEP [ 16200 ]
            Hide
            Permalink
            Wajdi Jomaa added a comment -

            I applied some fixes related to cache issues, please apply new patch: 3.7.1.692.
            Please apply first on test import some data check if all serial numbers are imported correctly.

            Show
            Wajdi Jomaa added a comment - I applied some fixes related to cache issues, please apply new patch: 3.7.1.692. Please apply first on test import some data check if all serial numbers are imported correctly.
            Wajdi Jomaa made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Wajdi Jomaa [ wjomaa ] Manjit Kumar [ manjit.kumar ]
            Wajdi Jomaa made changes -
            Time Spent 2 days, 30 minutes [ 59400 ] 2 days, 7 hours, 30 minutes [ 84600 ]
            Worklog Id 276530 [ 276530 ]
            Permalink
            Daljeet Singh Virdi logged work - 08/Sep/25 12:00 AM
            • Time Spent:
              30 minutes
               

              Ask L2 team to deploy the new patch and do the IT API testing

            Permalink
            Daljeet Singh Virdi logged work - 09/Sep/25 12:00 AM
            • Time Spent:
              10 minutes
               

              Ticket status update and confirm over email to Khaled sir

            Manjit Kumar made changes -
            Time Spent 2 days, 7 hours, 30 minutes [ 84600 ] 3 days, 2 hours, 30 minutes [ 95400 ]
            Worklog Id 276776 [ 276776 ]
            Permalink
            Daljeet Singh Virdi logged work - 11/Sep/25 12:00 AM
            • Time Spent:
              1 hour
               

              API check

            Daljeet Singh Virdi made changes -
            Time Spent 3 days, 2 hours, 30 minutes [ 95400 ] 3 days, 3 hours [ 97200 ]
            Worklog Id 277117 [ 277117 ]
            Daljeet Singh Virdi made changes -
            Time Spent 3 days, 3 hours [ 97200 ] 3 days, 3 hours, 10 minutes [ 97800 ]
            Worklog Id 277121 [ 277121 ]
            Hide
            Permalink
            Manjit Kumar added a comment -

            Dear Hassan/Wajdi,

            Thank you for your support here to fix this issue, after deploy nep full delivery path version 3.7.1.693, now nep launching.

            Please suggest the sequence i.e. patch will apply as usual till .692 and for .693 will deploy from full delivery ?

            Show
            Manjit Kumar added a comment - Dear Hassan/Wajdi, Thank you for your support here to fix this issue, after deploy nep full delivery path version 3.7.1.693, now nep launching. Please suggest the sequence i.e. patch will apply as usual till .692 and for .693 will deploy from full delivery ?
            Manjit Kumar made changes -
            Remaining Estimate 0 minutes [ 0 ] 3 hours [ 10800 ]
            Time Spent 3 days, 3 hours, 10 minutes [ 97800 ] 3 days, 10 minutes [ 87000 ]
            Worklog Id 276776 [ 276776 ]
            Worklog Time Spent 3 hours [ 10800 ]
            Daljeet Singh Virdi made changes -
            Remaining Estimate 3 hours [ 10800 ] 2 hours [ 7200 ]
            Time Spent 3 days, 10 minutes [ 87000 ] 3 days, 1 hour, 10 minutes [ 90600 ]
            Worklog Id 277430 [ 277430 ]
            Abir Messaikeh made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Assignee Manjit Kumar [ manjit.kumar ] Abir Messaikeh [ amessaikeh ]
            Abir Messaikeh made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            Hide
            Permalink
            Abir Messaikeh added a comment -

            full delivery required at version 3.7.1.693

            Show
            Abir Messaikeh added a comment - full delivery required at version 3.7.1.693
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		8h 38m 1 Wajdi Jomaa 02/Sep/25 1:51 PM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		5s 1 Wajdi Jomaa 02/Sep/25 1:51 PM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		2d 22h 8m 1 Wajdi Jomaa 05/Sep/25 11:59 AM
            To Be Released To Be Released Ready for QA Ready for QA
            		1h 1 Khaled Khalil 05/Sep/25 1:00 PM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		11d 1h 42m 1 Abir Messaikeh 16/Sep/25 2:43 PM
            QA In Progress QA In Progress Closed Closed
            		5s 1 Abir Messaikeh 16/Sep/25 2:43 PM
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              People

              • Assignee:
                Abir Messaikeh
                Reporter:
                Manjit Kumar
              • Votes:
                0 Vote for this issue
                Watchers:
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                Dates

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                  Resolved:
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                  Time Tracking

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                  Remaining:
                  Time Spent - 3 days, 1 hour, 10 minutes Remaining Estimate - 2 hours
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