Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: Financial
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Labels:None Labels
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Customer:Zain Kuwait
Description
Dear Khaled,
Please align resource to check the issue of IT API process is not ending, getting below error message.
2025-09-01 22:55:05,742 WARN [com.mobinets.nep.npt.csv.handler.ElementAdditionalInfoServerCsvHandler] (default task-55) warning while importing element additional info Asset Uniqueness:Element PassiveElement_UNIX Server_zkwovsprod1_56 has Serial Number (2102311NXR10J4000005) that is already in use for the element .
2025-09-01 22:55:05,742 ERROR [com.mobinets.nep.npt.service.impl.PassiveElementServiceImpl] (default task-55) warning while saving additional info for IT Assets: com.mobinets.nep.npt.service.model.NptWarning: Asset Uniqueness:Element PassiveElement_UNIX Server_zkwovsprod1_56 has Serial Number (2102311NXR10J4000005) that is already in use for the element .
at com.mobinets.nep.npt.csv.handler.ElementAdditionalInfoServerCsvHandler.endDocument(ElementAdditionalInfoServerCsvHandler.java:440)
Activity
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- Comments
- Work Log
- History
- Activity
- Links Hierarchy
- Transitions
- Trace
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- Time Spent:
- 10 minutes
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Ticket status update and confirm over email to Khaled sir
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- Time Spent:
- 30 minutes
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Ask L2 team to deploy the new patch and do the IT API testing
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- Time Spent:
- 7 hours
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Applied fix for ls-618 and waiting for info for the ticket ls-622, worked a little bit on my ucmdb task
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- Time Spent:
- 1 hour
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As per request restart the NEP and apache.
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- Time Spent:
- 1 day
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Checked the API status on all OPCOS then take followup for vpn and get it resolve vpn issue. Also checked the log, during log check found IT API process didn't end then followup with L3 and work with them and provided required information to them.
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- Time Spent:
- 7 hours, 30 minutes
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working on issue ls-618 found the root cause still need to add permanent fix
