L3 Support
  1. L3 Support
  2. LS-672

XML Not Importing

        Details

        • Type: Bug Bug
        • Status: Cancelled Cancelled (View Workflow)
        • Priority: Urgent Urgent
        • Resolution: Done
        • Component/s: NEP
        • Labels:
          None Labels
        • Customer:
          Zain KSA 3.X
        • Product:
          NEP

          Description

          Dear @Khaled Khalil

          Could you please assign a resource to check below odd behavior on ZainKSA test when trying to import an XML from the NEP client GUI.
          The import process starts and ends itself right away without any ERRORS,
          As checked from L2 side, there are no memory , disk space issues or system errors that might cause this behavior...

          2025-09-22 11:02:10,035 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] start global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)

          2025-09-22 11:02:10,048 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] start global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)

          2025-09-22 11:02:10,051 INFO [com.mobinets.nep.npt.service.impl.AutoImportServiceImpl] (RMI TCP Connection(1351510)-192.168.64.67) Receiving request to import the XML: /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml...

          2025-09-22 11:02:10,061 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG]
          [NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] end global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)
          2025-09-22 11:02:10,062 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][SaveRunner][Thread-148] Start saving instances to Database

            Activity

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            Mustapha Al-Hage added a comment -

            After investigating the issue and discussing it with Mostafa Kalawoun, we found that the Updated by Importer flag was set to false, which caused the import issue. Mostafa has now set it to true, and the import is working fine.

            Show
            Mustapha Al-Hage added a comment - After investigating the issue and discussing it with Mostafa Kalawoun, we found that the Updated by Importer flag was set to false, which caused the import issue. Mostafa has now set it to true, and the import is working fine.
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              People

              • Assignee:
                Mostafa Kalawoun
                Reporter:
                Mostafa Kalawoun
                Rejected By:
                Mustapha Al-Hage
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

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