L3 Support
  1. L3 Support
  2. LS-682

Zain KW | NEC SN not updating in nep

        Details

        • Customer:
          Zain Kuwait

          Description

          Kindly align the resource for the below mentioned issue observed in Zain KW Test platform:

          It has been observed that there are “1126” SN are not coming in Nep but present at XML level.
          Pl find the attached sheet.
          Note: No error observed for the same.

            Activity

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            DSVirdi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-10-07 24:00 (milestone: set planned start date to due date)
            Planned End 2025-10-07 24:00 (milestone: set planned end date to due date)
            Daljeet Singh Virdi made changes -
            Attachment Nec SN Missing.xlsx [ 118821 ]
            Daljeet Singh Virdi made changes -
            Attachment Picture1.png [ 118822 ]
            Attachment Picture2.png [ 118823 ]
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Wajdi Jomaa [ wjomaa ]
            Permalink
            Manjit Kumar logged work - 03/Oct/25 12:00 AM
            • Time Spent:
              3 hours, 30 minutes
               

              run the query the restart the application and import XML manual.

            Permalink
            Manjit Kumar logged work - 06/Oct/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              Checked the log and shared output to L3.

            Khaled Khalil made changes -
            Component/s Financial [ 16400 ]
            Manjit Kumar made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 3 hours, 30 minutes [ 12600 ]
            Worklog Id 279434 [ 279434 ]
            Manjit Kumar made changes -
            Baseline Start 2025-10-07 24:00 (set baseline based of initial work logging)
            Baseline End 2025-10-07 24:00 (set baseline based of initial work logging)
            Permalink
            Mustapha Al-Hage logged work - 07/Oct/25 12:00 AM
            • Time Spent:
              3 hours
               

              Explored issue and found it, now trying to find solution

            Khaled Khalil made changes -
            Assignee Wajdi Jomaa [ wjomaa ] Mustapha Al-Hage [ malhage ]
            Manjit Kumar made changes -
            Time Spent 3 hours, 30 minutes [ 12600 ] 5 hours [ 18000 ]
            Worklog Id 279563 [ 279563 ]
            Mustapha Al-Hage made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Mustapha Al-Hage made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Mustapha Al-Hage made changes -
            Time Spent 5 hours [ 18000 ] 1 day [ 28800 ]
            Worklog Id 279571 [ 279571 ]
            Permalink
            Manjit Kumar logged work - 08/Oct/25 12:00 AM
            • Time Spent:
              2 hours
               

              Generate the XML manual with shared dump and provide to L3 team to rectify the issue.

            Permalink
            Daljeet Singh Virdi logged work - 08/Oct/25 12:00 AM - edited
            • Time Spent:
              30 minutes
               

              Provided sample dump to L2 and guide him on how to generate XML

            Permalink
            Mustapha Al-Hage logged work - 08/Oct/25 12:00 AM
            • Time Spent:
              1 day
               

              Applied cleanup script to physical configurations.
              Discussions with hassan, wajdi and marwan.
              Debugging to find the issue locally.
              Found issue locally and fixed it

            Permalink
            Mustapha Al-Hage logged work - 09/Oct/25 12:00 AM
            • Time Spent:
              1 day
               

              Applied cleanup script to physical configurations.
              Discussions with hassan, wajdi and marwan.
              Debugging to find the issue locally.
              Found issue locally and fixed it

            Manjit Kumar made changes -
            Time Spent 1 day [ 28800 ] 1 day, 2 hours [ 36000 ]
            Worklog Id 279816 [ 279816 ]
            Permalink
            Mustapha Al-Hage logged work - 10/Oct/25 12:00 AM
            • Time Spent:
              1 day
               

              Applied cleanup script to physical configurations.
              Discussions with hassan, wajdi and marwan.
              Debugging to find the issue locally.
              Found issue locally and fixed it

            Hide
            Permalink
            Mustapha Al-Hage added a comment -

            Dears,

            The physical configuration script has been applied on the platform. A restart is needed

            Show
            Mustapha Al-Hage added a comment - Dears, The physical configuration script has been applied on the platform. A restart is needed
            Permalink
            Mustapha Al-Hage logged work - 13/Oct/25 12:00 AM
            • Time Spent:
              1 day
               

              Applied cleanup script to physical configurations.
              Discussions with hassan, wajdi and marwan.
              Debugging to find the issue locally.
              Found issue locally and fixed it

            Daljeet Singh Virdi made changes -
            Time Spent 1 day, 2 hours [ 36000 ] 1 day, 2 hours, 30 minutes [ 37800 ]
            Worklog Id 280117 [ 280117 ]
            Daljeet Singh Virdi made changes -
            Worklog Id 280117 [ 280117 ]
            Hide
            Permalink
            Mustapha Al-Hage added a comment -

            Dears, 

            As you already know, we applied a cleanup script on Zain KW on Thursday 9 October 2025. Moreover, we found a bug in the implemented logic and now it is fixed. 

            Patch is needed: 3.7.1.696

            Regards, 
            Mustapha

            Show
            Mustapha Al-Hage added a comment - Dears,  As you already know, we applied a cleanup script on Zain KW on Thursday 9 October 2025. Moreover, we found a bug in the implemented logic and now it is fixed.  Patch is needed: 3.7.1.696 Regards,  Mustapha
            Mustapha Al-Hage made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Mustapha Al-Hage [ malhage ] Daljeet Singh Virdi [ dsvirdi ]
            Mustapha Al-Hage made changes -
            Time Spent 1 day, 2 hours, 30 minutes [ 37800 ] 2 days, 2 hours, 30 minutes [ 66600 ]
            Worklog Id 280403 [ 280403 ]
            Mustapha Al-Hage made changes -
            Time Spent 2 days, 2 hours, 30 minutes [ 66600 ] 3 days, 2 hours, 30 minutes [ 95400 ]
            Worklog Id 280404 [ 280404 ]
            Mustapha Al-Hage made changes -
            Time Spent 3 days, 2 hours, 30 minutes [ 95400 ] 4 days, 2 hours, 30 minutes [ 124200 ]
            Worklog Id 280405 [ 280405 ]
            Mustapha Al-Hage made changes -
            Time Spent 4 days, 2 hours, 30 minutes [ 124200 ] 1 week, 2 hours, 30 minutes [ 153000 ]
            Worklog Id 280406 [ 280406 ]
            Daljeet Singh Virdi made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Daljeet Singh Virdi made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		6d 1h 54m 1 Mustapha Al-Hage 07/Oct/25 1:43 PM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		2s 1 Mustapha Al-Hage 07/Oct/25 1:43 PM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		5d 23h 50m 1 Mustapha Al-Hage 13/Oct/25 1:34 PM
            To Be Released To Be Released Ready for QA Ready for QA
            		21h 21m 1 Khaled Khalil 14/Oct/25 10:56 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		22h 50m 1 Daljeet Singh Virdi 15/Oct/25 9:46 AM
            QA In Progress QA In Progress Closed Closed
            		10s 1 Daljeet Singh Virdi 15/Oct/25 9:46 AM
            Subversion JIRA

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              People

              • Assignee:
                Daljeet Singh Virdi
                Reporter:
                Daljeet Singh Virdi
              • Votes:
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                Watchers:
                2 Start watching this issue

                Dates

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                  Time Spent - 1 week, 2 hours, 30 minutes
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