Details

    • Customer:
      Zain Iraq

      Description

      Kindly align the resource for the below mentioned bug observed by Customer in Zain IQ Prod:

      Please find below reported issue from the customer ,

      on 31-Dec-2025 : IQ Asset Team did financial import for 23 items for Dec 2025 and approved in WF , but these 23 items not showing in the FR.
      On 1st Jan 2026 : Then IQ Team import it again and approve it again at 1st of Jan 2026 , and shown successfully on FR.

      Please support to check and analysis this case and feedback to us .
      Attached Approval Audit log report for reference & support.

      1. 703 Cabinet Testing.docx
        2.01 MB
        Daljeet Singh Virdi
      2. 703 Shelf & Board Testing.docx
        1.44 MB
        Daljeet Singh Virdi
      3. 703 Testing.docx
        236 kB
        Daljeet Singh Virdi
      4. 703 Testing - II.docx
        1.33 MB
        Daljeet Singh Virdi
      5. Approval Audit Report.XLS
        1.56 MB
        Daljeet Singh Virdi
      6. Approval Audit Report (1).XLS
        3.00 MB
        Daljeet Singh Virdi

        Activity

        Hide
        Daljeet Singh Virdi added a comment -

        Few issue left will be taken care by internal ticket

        Show
        Daljeet Singh Virdi added a comment - Few issue left will be taken care by internal ticket
        Hide
        Bessem Manita added a comment - - edited

        Dear Daljeet,
        Please find my observations below regarding the shard test cases:

        • IT Asset – The issue was not reproducible locally. After modifying the serial number of the IT Asset and triggering FR sync, a new record was correctly inserted into the Unmapped report.
        • Active Node – Similarly, I was able to modify the serial number of a different node, and the changes were accurately reflected in the Unmapped/FR report.
        • Status Flag Column – Please note that this attribute is calculated based on the asset’s last XML update date, which differs from the change date attribute. Manual updates to the asset do not affect the XML update date column. The status is marked as “Decommissioned” when no XML import has been performed for that asset in the last 14 days.
        • Sync Date Attribute – I found that the sync date attribute from FR report was not being updated after the latest patch. This has now been fixed, will be released in patch 3.7.1.704.
        Show
        Bessem Manita added a comment - - edited Dear Daljeet, Please find my observations below regarding the shard test cases: IT Asset – The issue was not reproducible locally. After modifying the serial number of the IT Asset and triggering FR sync, a new record was correctly inserted into the Unmapped report. Active Node – Similarly, I was able to modify the serial number of a different node, and the changes were accurately reflected in the Unmapped/FR report. Status Flag Column – Please note that this attribute is calculated based on the asset’s last XML update date, which differs from the change date attribute. Manual updates to the asset do not affect the XML update date column. The status is marked as “Decommissioned” when no XML import has been performed for that asset in the last 14 days. Sync Date Attribute – I found that the sync date attribute from FR report was not being updated after the latest patch. This has now been fixed, will be released in patch 3.7.1.704.
        Hide
        Daljeet Singh Virdi added a comment -

        All the Testing has been done attached here all the documents. Waiting for the L3 response.

        Show
        Daljeet Singh Virdi added a comment - All the Testing has been done attached here all the documents. Waiting for the L3 response.
        Hide
        Abir Messaikeh added a comment -

        under testing , 1 case reported by Daljeet to be reviewed by Bessem

        Daljeet to contine testing Active part and remaining attributes

        Show
        Abir Messaikeh added a comment - under testing , 1 case reported by Daljeet to be reviewed by Bessem Daljeet to contine testing Active part and remaining attributes
        Hide
        Bessem Manita added a comment - - edited
        • Fixed, released in patch 3.7.1.703
        • Exclude financial attribute from FR synch
        Show
        Bessem Manita added a comment - - edited Fixed, released in patch 3.7.1.703 Exclude financial attribute from FR synch
        Hide
        added a comment -

        Dear Team,
        The server logs show that the approval of financial requests was triggered during the FR sync process. This caused the financial data to be overwritten by the synchronization.
        Dear Manjit,
        Could you please check the current FR sync trigger time and advise whether it can be advanced to prevent this from occurring again?

        Show
        added a comment - Dear Team, The server logs show that the approval of financial requests was triggered during the FR sync process. This caused the financial data to be overwritten by the synchronization. Dear Manjit, Could you please check the current FR sync trigger time and advise whether it can be advanced to prevent this from occurring again?
        Show
        added a comment - logs below https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQB1XNbcws-QRJ76KP6-1EJVAThOUvqnRG33RsrHcdhlyTQ?e=gOZFqu https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQABlK_UswSeQ6yD3tZEXRy9AZRl5EoIgrfRljFTnaBLTLM?e=dqqOah

          People

          • Assignee:
            Bessem Manita
            Reporter:
            Daljeet Singh Virdi
          • Votes:
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            Watchers:
            3 Start watching this issue

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