L3 Support
  1. L3 Support
  2. LS-879

Zain KW | UM and FR sync issue

        Details

        • Customer:
          Zain Kuwait

          Description

          We have noticed a SN W02310007749 available in unmapped rectifier and in Financial report as we all know that once an asset is financialized then it shouldn’t be available in the unmapped report anymore.
          We have also noticed that the FR Deleted status is “Yes” although the asset present at Inventory level, so might be sync issue.

            Activity

            Ascending order - Click to sort in descending order
            Permalink
            Manjit Kumar logged work - 14/Jan/26 12:00 AM
            • Time Spent:
              3 hours, 30 minutes
               

              Work with L3 team to share all query output which was provided then join with call and show him report in NEP, after some time again got query for run and share 4 days log so, run all query and shared all log to them.

            DSVirdi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2026-01-16 24:00 (milestone: set planned start date to due date)
            Planned End 2026-01-16 24:00 (milestone: set planned end date to due date)
            Daljeet Singh Virdi made changes -
            Attachment Asset present at FR.png [ 126102 ]
            Attachment Asset present at INV.png [ 126103 ]
            Attachment Asset present at UM.png [ 126104 ]
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Bessem Manita [ bmanita ]
            Permalink
            Daljeet Singh Virdi logged work - 15/Jan/26 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              Validation

            Manjit Kumar made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 3 hours, 30 minutes [ 12600 ]
            Worklog Id 288906 [ 288906 ]
            Manjit Kumar made changes -
            Baseline Start 2026-01-16 24:00 (set baseline based of initial work logging)
            Baseline End 2026-01-16 24:00 (set baseline based of initial work logging)
            Permalink
            Manjit Kumar logged work - 16/Jan/26 12:00 AM
            • Time Spent:
              6 hours
               

              Work with dba team for troubleshoot about import issue on test platform and after completed import workflow issue also fixed.

            Manjit Kumar made changes -
            Time Spent 3 hours, 30 minutes [ 12600 ] 1 day, 1 hour, 30 minutes [ 34200 ]
            Worklog Id 289034 [ 289034 ]
            Permalink
            Daljeet Singh Virdi logged work - 18/Jan/26 12:00 AM
            • Time Spent:
              1 hour
               

              Validate the fix and proivide feedbakc to customer

            Daljeet Singh Virdi made changes -
            Time Spent 1 day, 1 hour, 30 minutes [ 34200 ] 1 day, 2 hours, 30 minutes [ 37800 ]
            Worklog Id 289122 [ 289122 ]
            Daljeet Singh Virdi made changes -
            Time Spent 1 day, 2 hours, 30 minutes [ 37800 ] 1 day, 4 hours [ 43200 ]
            Worklog Id 289130 [ 289130 ]
            Permalink
            Daljeet Singh Virdi logged work - 25/Jan/26 12:00 AM
            • Time Spent:
              2 hours, 30 minutes
               

              Check for the updated and did more anaylisis on the same checked few logs as well

            Permalink
            Manjit Kumar logged work - 27/Jan/26 12:00 AM
            • Time Spent:
              2 hours, 30 minutes
               

              Stop all application on test server along with DB then run query on prod then restart the NEP.

            Permalink
            Daljeet Singh Virdi logged work - 27/Jan/26 12:00 AM
            • Time Spent:
              3 hours
               

              issue check and found still presist and then check with L3 and aligned with customer to execute the script.

            Permalink
            Manjit Kumar logged work - 28/Jan/26 12:00 AM
            • Time Spent:
              2 hours
               

              Analyze the log about yesterday task done then share output with L3 for check.

            Permalink
            Daljeet Singh Virdi logged work - 28/Jan/26 12:00 AM - edited
            • Time Spent:
              2 hours
               

              Fix validate and provide feedback to customer

            Hide
            Permalink
            Bessem Manita added a comment -

            Dear Daljeet,
            The issue has been fixed. The serial number was previously saved with an “NA” prefix.
            However, it appears that the node is not being updated. I am seeing the below error in the passive data import. Kindly recheck this issue.

            Show
            Bessem Manita added a comment - Dear Daljeet, The issue has been fixed. The serial number was previously saved with an “NA” prefix. However, it appears that the node is not being updated. I am seeing the below error in the passive data import. Kindly recheck this issue.
            Bessem Manita made changes -
            Attachment delete_from_unmapped.txt [ 127119 ]
            Bessem Manita made changes -
            Attachment Screenshot 2026-01-28 145319.png [ 127120 ]
            Bessem Manita made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Bessem Manita made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Bessem Manita made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Bessem Manita [ bmanita ] Daljeet Singh Virdi [ dsvirdi ]
            Manjit Kumar made changes -
            Time Spent 1 day, 4 hours [ 43200 ] 1 day, 6 hours, 30 minutes [ 52200 ]
            Worklog Id 290187 [ 290187 ]
            Manjit Kumar made changes -
            Time Spent 1 day, 6 hours, 30 minutes [ 52200 ] 2 days, 30 minutes [ 59400 ]
            Worklog Id 290188 [ 290188 ]
            Permalink
            Daljeet Singh Virdi logged work - 01/Feb/26 12:00 AM
            • Time Spent:
              2 hours
               

              Issue checked and querry raied with l3

            Daljeet Singh Virdi made changes -
            Time Spent 2 days, 30 minutes [ 59400 ] 2 days, 2 hours, 30 minutes [ 66600 ]
            Worklog Id 290355 [ 290355 ]
            Daljeet Singh Virdi made changes -
            Worklog Id 290355 [ 290355 ]
            Daljeet Singh Virdi made changes -
            Time Spent 2 days, 2 hours, 30 minutes [ 66600 ] 2 days, 5 hours, 30 minutes [ 77400 ]
            Worklog Id 290356 [ 290356 ]
            Daljeet Singh Virdi made changes -
            Time Spent 2 days, 5 hours, 30 minutes [ 77400 ] 3 days [ 86400 ]
            Worklog Id 290367 [ 290367 ]
            Hide
            Permalink
            Abir Messaikeh added a comment -

            solved permanently after fixing the record in db having special character not showing in UI

            Show
            Abir Messaikeh added a comment - solved permanently after fixing the record in db having special character not showing in UI
            Abir Messaikeh made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Assignee Daljeet Singh Virdi [ dsvirdi ] Abir Messaikeh [ amessaikeh ]
            Abir Messaikeh made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            Daljeet Singh Virdi made changes -
            Time Spent 3 days [ 86400 ] 3 days, 2 hours [ 93600 ]
            Worklog Id 291229 [ 291229 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		14d 4h 50m 1 Bessem Manita 28/Jan/26 12:14 PM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		3s 1 Bessem Manita 28/Jan/26 12:14 PM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		5s 1 Bessem Manita 28/Jan/26 12:14 PM
            To Be Released To Be Released Ready for QA Ready for QA
            		20h 10m 1 Khaled Khalil 29/Jan/26 8:24 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		8d 2h 25m 1 Abir Messaikeh 06/Feb/26 10:49 AM
            QA In Progress QA In Progress Closed Closed
            		5s 1 Abir Messaikeh 06/Feb/26 10:49 AM
            Subversion JIRA

            Links Hierarchy

            		  Documentation

            Invalid license: EXPIRED

            Cancel

              People

              • Assignee:
                Abir Messaikeh
                Reporter:
                Daljeet Singh Virdi
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Planned Start:
                  Planned End:
                  Actual Start:
                  Date of Baselining:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 3 days, 2 hours
                  3d 2h

                    Drag and Drop