Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: SRD
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Labels:None Labels
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Customer:OMAN-Tel
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Product:NEP
Description
We are facing an issue when exporting Custom task reports , some entries having Service Type as : “ Route Check “ and “New” aren’t being exported in the excel file while being visible on GUI.
When exporting other report “Tasks Report” all tasks are being exported.
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2026-02-13 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2026-02-13 24:00 (milestone: set planned end date to due date) |
| Assignee | Khaled Khalil [ kkhalil ] | Ayed Bada [ abada ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 3 hours [ 10800 ] | |
| Worklog Id | 291289 [ 291289 ] |
| Baseline Start | 2026-02-13 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2026-02-13 24:00 (set baseline based of initial work logging) |
| Worklog Id | 291289 [ 291289 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | Rejected [ 10100 ] |
| Assignee | Ayed Bada [ abada ] | Abdulrahman Dabboussi [ adabboussi ] |
| Resolution | Cancelled [ 10100 ] |
When exporting the Custom Task report, the generated Excel file only includes data from the last 30 days. As a result, the file contains 637 records, while the total number of records displayed in the GUI is 8,488.
Therefore, request 2059 has a last task, SELECT_SOLUTION, with a creation date of 12:18 PM on 05/01/2026, and it does not appear in the exported report.
Show
Ayed Bada
added a comment - When exporting the Custom Task report, the generated Excel file only includes data from the last 30 days. As a result, the file contains 637 records, while the total number of records displayed in the GUI is 8,488.
Therefore, request 2059 has a last task, SELECT_SOLUTION, with a creation date of 12:18 PM on 05/01/2026, and it does not appear in the exported report.
Export button name should be changed to Export last 30 days to avoid confusion since it only exports last 30 days.
Show
Abdulrahman Dabboussi
added a comment - Export button name should be changed to Export last 30 days to avoid confusion since it only exports last 30 days.
| Assignee | Abdulrahman Dabboussi [ adabboussi ] | Ayed Bada [ abada ] |
After discussing the Custom Task Report, I have implemented the required changes:
I modified the button name from "Export as Excel" to "Export last 30 days".
The data exported to Excel is now filtered by task creation date instead of request creation date.
patch 3.7.0.1427.
Show
Ayed Bada
added a comment - After discussing the Custom Task Report, I have implemented the required changes:
I modified the button name from "Export as Excel" to "Export last 30 days".
The data exported to Excel is now filtered by task creation date instead of request creation date.
patch 3.7.0.1427.
| Resolution | Cancelled [ 10100 ] | Not Fixed [ 10200 ] |
| Status | Rejected [ 10100 ] | Reopened [ 4 ] |
| Due Date | 13/Feb/26 | 23/Feb/26 |
| Planned End | 2026-02-13 24:00 | 2026-02-23 24:00 (auto-generated by shift of due date) |
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Ayed Bada [ abada ] | Abdulrahman Dabboussi [ adabboussi ] |
| Time Spent | 3 hours [ 10800 ] | 6 hours [ 21600 ] |
| Worklog Id | 291609 [ 291609 ] |
| Time Spent | 6 hours [ 21600 ] | 1 day [ 28800 ] |
| Worklog Id | 291610 [ 291610 ] |
| Time Spent | 1 day [ 28800 ] | 1 day, 1 hour [ 32400 ] |
| Worklog Id | 291610 [ 291610 ] |
| Time Spent | 1 day, 1 hour [ 32400 ] | 1 day, 3 hours [ 39600 ] |
| Worklog Id | 292211 [ 292211 ] |
| Time Spent | 1 day, 3 hours [ 39600 ] | 1 day, 4 hours [ 43200 ] |
| Worklog Id | 292211 [ 292211 ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Abdulrahman Dabboussi [ adabboussi ] | Abir Messaikeh [ amessaikeh ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Not Fixed [ 10200 ] | Fixed [ 1 ] |
Applied on PROD
Show
Abir Messaikeh
added a comment - Applied on PROD
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6d 3h 37m | 1 | Ayed Bada | 11/Feb/26 11:52 AM | |||||
|
5s | 1 | Ayed Bada | 12/Feb/26 7:55 AM | |||||
|
22s | 1 | Ayed Bada | 12/Feb/26 7:56 AM | |||||
|
1d 1h 17m | 1 | Abdulrahman Dabboussi | 13/Feb/26 9:13 AM | |||||
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2m 29s | 1 | Ayed Bada | 13/Feb/26 9:16 AM | |||||
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20h 3m | 2 | Ayed Bada | 13/Feb/26 9:16 AM | |||||
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18s | 2 | Ayed Bada | 13/Feb/26 9:16 AM | |||||
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2m 24s | 1 | Abir Messaikeh | 13/Feb/26 9:18 AM | |||||
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61d 55m | 1 | Abir Messaikeh | Today 11:14 AM | |||||
|
5s | 1 | Abir Messaikeh | Today 11:14 AM |
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Links Hierarchy |
 Documentation
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The above screenshots are an example, entries of request IDs “ 2059 and 1984 “ are found on the GUI while when exporting the reports are left out