Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: None
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Labels:
-
Customer:Ooreedo Tunisia
Description
Dear Khaled Khalil,
Kindly review the issue detailed below. This appears to be a recurrence of the problem I encountered earlier, where Integration had previously identified as related to tablespace / fatal error. However, the same issue is happening again. Please assign NEP DEV resource to check & fix it.
Issue Summary:
1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102 on 24-07-2025 & 29-07-2025 (Server logs attached of both date. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed.
Import progress snippet
2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed.
3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one.
Node date is not updating snippet
4- I also reviewed the error report, which shows that an error was generated during the process.
Error report snippet
Thank you
Indrasan
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-08-12 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-08-12 24:00 (milestone: set planned end date to due date) |
| Attachment | 2025-07-21-05.25.57_OoredooTunisia.rar [ 114208 ] |
| Attachment | Node Date Is Not Updating.png [ 114209 ] | |
| Attachment | Error Report.png [ 114210 ] | |
| Attachment | Import Progress.png [ 114211 ] |
| Description |
Dear [~kkhalil],
Kindly review the issue detailed below. This appears to be a recurrence of the problem I encountered earlier, where Integration had previously identified as related to tablespace / fatal error. However, the same issue is happening again. Please assign NEP DEV resource to check & fix it. Issue Summary: 1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102 on 24-07-2025 & 29-07-2025 (Server logs attached of both date. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed. Import progress snippet 2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed. 3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one. Node date is not updating snippet 4- I also reviewed the error report, which shows that an error was generated during the process. Error report snippet Thank you Indrasan |
| Attachment | server.log.2025-07-24.tgz [ 114212 ] | |
| Attachment | server.log.tgz [ 114213 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Khaled Khalil [ kkhalil ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
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- Time Spent:
- 2 hours
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Imported the same xml again after deployed latest patch on .102 as suggested by @Bassem and still issue is same. reverted on same mail.
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 2 hours, 30 minutes [ 9000 ] | |
| Worklog Id | 273105 [ 273105 ] |
| Baseline Start | 2025-08-12 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-08-12 24:00 (set baseline based of initial work logging) |
| Time Spent | 2 hours, 30 minutes [ 9000 ] | 3 hours, 30 minutes [ 12600 ] |
| Worklog Id | 273116 [ 273116 ] |
| Time Spent | 3 hours, 30 minutes [ 12600 ] | 4 hours [ 14400 ] |
| Worklog Id | 273116 [ 273116 ] |
| Time Spent | 4 hours [ 14400 ] | 4 hours, 30 minutes [ 16200 ] |
| Worklog Id | 273116 [ 273116 ] |
| Attachment | server.log_102.tgz [ 114401 ] |
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- Time Spent:
- 1 day
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debuging and import to reproduce the problem
Dear @Indrasan Yadav,
Please find the solution included in patch 3.7.0.1332.
Kindly apply the patch and re-import the data. If you encounter any issues, please do not hesitate to contact me.
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Indrasan Yadav [ iyadav ] |
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- Time Spent:
- 1 day
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fixed the manufacturer name set null
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- Time Spent:
- 30 minutes
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after deployed latest patch on .102 imported the same XML and now issue has been fixed.
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- Time Spent:
- 1 day
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fixed the porblem of shelf douplication
Mail send to Integration to deploy the given patch on platform .102.
Patch has been deployed on .102 and now sam XML is imported successfully.
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Time Spent | 4 hours, 30 minutes [ 16200 ] | 5 hours [ 18000 ] |
| Worklog Id | 273739 [ 273739 ] |
| Time Spent | 5 hours [ 18000 ] | 1 day, 5 hours [ 46800 ] |
| Worklog Id | 274180 [ 274180 ] |
| Time Spent | 1 day, 5 hours [ 46800 ] | 2 days, 5 hours [ 75600 ] |
| Worklog Id | 274194 [ 274194 ] |
| Time Spent | 2 days, 5 hours [ 75600 ] | 3 days, 5 hours [ 104400 ] |
| Worklog Id | 274195 [ 274195 ] |
| Time Spent | 3 days, 5 hours [ 104400 ] | 4 days, 5 hours [ 133200 ] |
| Worklog Id | 274197 [ 274197 ] |
| Time Spent | 4 days, 5 hours [ 133200 ] | 1 week, 1 hour [ 147600 ] |
| Worklog Id | 277147 [ 277147 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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2h 19m | 1 | Khaled Khalil | 29/Jul/25 12:16 PM | |||||
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6s | 1 | Khaled Khalil | 29/Jul/25 12:16 PM | |||||
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7d 7m | 1 | Marwan Kanaan | 05/Aug/25 12:23 PM | |||||
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40m 7s | 1 | Khaled Khalil | 05/Aug/25 1:03 PM | |||||
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1d 22h 55m | 1 | Indrasan Yadav | 07/Aug/25 11:58 AM | |||||
|
8s | 1 | Indrasan Yadav | 07/Aug/25 11:58 AM |
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Links Hierarchy |
 Documentation
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Server log is attached here of date: 30-07-2025 also. (server.log_102)