Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: None
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Labels:
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Customer:Ooreedo Tunisia
Description
Dear Khaled Khalil,
Kindly review the issue detailed below. This appears to be a recurrence of the problem I encountered earlier, where Integration had previously identified as related to tablespace / fatal error. However, the same issue is happening again. Please assign NEP DEV resource to check & fix it.
Issue Summary:
1- I initiated an XML import (file: 2025-07-21-05.25.57_OoredooTunisia) on server .102 on 24-07-2025 & 29-07-2025 (Server logs attached of both date. After some time, a "connection refused" error appeared. When I attempted to reconnect after five minutes, the connection was restored, and the following screen was displayed.
Import progress snippet
2- Upon editing the value of "Updated by importer" to either True or False, the changes were saved successfully within the same version. This indicates that the import process was, in fact, completed.
3- However, upon checking the updated date in the SRAN report, the date displayed is still the old one.
Node date is not updating snippet
4- I also reviewed the error report, which shows that an error was generated during the process.
Error report snippet
Thank you
Indrasan
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- Time Spent:
- 2 hours
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Imported the same xml again after deployed latest patch on .102 as suggested by @Bassem and still issue is same. reverted on same mail.
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- Time Spent:
- 1 day
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debuging and import to reproduce the problem
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- Time Spent:
- 1 day
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fixed the manufacturer name set null
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- Time Spent:
- 30 minutes
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after deployed latest patch on .102 imported the same XML and now issue has been fixed.
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- Time Spent:
- 1 day
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fixed the porblem of shelf douplication