Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: NEP
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Labels:
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Customer:OMAN-Tel
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Complexity:High
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Severity:Critical
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Product:NEP
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REQUESTER:INTERNAL
Description
It is observed that, the Boards are not showing correctly in physical configuration of the Router.
The Physical details in NEP report(Board report,Port Report,Inventory report) found to be OK.
Catalog related issues also checked.
I am attaching the SS from Physical Configuration of the Router, Port Report from NEP. Catalog and Imported XML. Please check
Attachments
Activity
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Links Hierarchy |
 Documentation
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| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
14d 5h 55m | 1 | Khaled Khalil | 22/Aug/25 1:22 PM | |||||
|
4d 16h 24m | 1 | Marwan Kanaan | 27/Aug/25 5:47 AM | |||||
|
21d 4h 32m | 1 | Khaled Khalil | 17/Sep/25 10:19 AM | |||||
|
16h 51m | 1 | Hassan Abdine | 18/Sep/25 6:47 AM | |||||
|
1d 50m | 2 | Mustapha Al-Hage | 19/Sep/25 7:37 AM | |||||
|
6m 12s | 2 | Mustapha Al-Hage | 19/Sep/25 7:38 AM | |||||
|
7d 22m | 2 | Aurobinda Panda | 26/Sep/25 4:30 AM | |||||
|
11s | 1 | Aurobinda Panda | 26/Sep/25 4:31 AM |
| Status | Reopened [ 4 ] | Closed [ 6 ] |
| Resolution | Not Fixed [ 10200 ] | Fixed [ 1 ] |
| Resolution | Done [ 10000 ] | Not Fixed [ 10200 ] |
| Status | Rejected [ 10100 ] | Reopened [ 4 ] |
| Time Spent | 3 days, 4 hours [ 100800 ] | 3 days, 5 hours [ 104400 ] |
| Worklog Id | 278611 [ 278611 ] |
| Remaining Estimate | 1 hour [ 3600 ] | 0 minutes [ 0 ] |
| Time Spent | 3 days, 3 hours [ 97200 ] | 3 days, 4 hours [ 100800 ] |
| Worklog Id | 278411 [ 278411 ] |
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- Time Spent:
- 1 hour
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Data checked again. Catalog changed.
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- Time Spent:
- 1 hour
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The issue of Boards checked.
| Remaining Estimate | 5 hours [ 18000 ] | 1 hour [ 3600 ] |
| Time Spent | 2 days, 7 hours [ 82800 ] | 3 days, 3 hours [ 97200 ] |
| Worklog Id | 277835 [ 277835 ] |
| Remaining Estimate | 0 minutes [ 0 ] | 5 hours [ 18000 ] |
| Time Spent | 3 days, 4 hours [ 100800 ] | 2 days, 7 hours [ 82800 ] |
| Worklog Id | 278032 [ 278032 ] | |
| Worklog Time Spent | 5 hours [ 18000 ] |
| Attachment | thumbnail_image.png [ 118013 ] |
| Time Spent | 2 days, 7 hours [ 82800 ] | 3 days, 4 hours [ 100800 ] |
| Worklog Id | 278032 [ 278032 ] |
| Attachment | thumbnail_image.png [ 118013 ] |
| Status | Implementation in progress [ 10016 ] | Rejected [ 10100 ] |
| Assignee | Mustapha Al-Hage [ malhage ] | Aurobinda Panda [ apanda ] |
| Resolution | Not Fixed [ 10200 ] | Done [ 10000 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Attachment | 406cd905-6c7d-40be-8be0-87497590a6e5.jpg [ 118004 ] |
| Attachment | 20990c57-efee-42e6-97ec-49c2ba89fc5f.jpg [ 118003 ] |
| Attachment | e898bf6d-48da-47e3-8ee4-6b6955c0c03e.jpg [ 118002 ] |
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
Dear Mustapha,
I have performed the steps mentioned below. But as can been visible from SS, the daughter boards are giving the same result as main board.
In the above SS, Slot 1/0 LPU has more than 10-12 daughter slots. And the Port name is 1/1/3. Same slot is already available for 1/1. Find the below SS.
What exactly I was looking for is to replace the LPU Boards with their correct daughter boards as seen for slot 1/1.
Let me know for anything else.
Show
Abir Messaikeh
added a comment - Dear Mustapha,
I have performed the steps mentioned below. But as can been visible from SS, the daughter boards are giving the same result as main board.
In the above SS, Slot 1/0 LPU has more than 10-12 daughter slots. And the Port name is 1/1/3. Same slot is already available for 1/1. Find the below SS.
What exactly I was looking for is to replace the LPU Boards with their correct daughter boards as seen for slot 1/1.
Let me know for anything else.
| Assignee | Aurobinda Panda [ apanda ] | Mustapha Al-Hage [ malhage ] |
| Resolution | Fixed [ 1 ] | Not Fixed [ 10200 ] |
| Status | Rejected [ 10100 ] | Reopened [ 4 ] |
| Status | Implementation in progress [ 10016 ] | Rejected [ 10100 ] |
| Assignee | Mustapha Al-Hage [ malhage ] | Aurobinda Panda [ apanda ] |
| Resolution | Fixed [ 1 ] |
provide the way to fix it
Show
Khaled Khalil
added a comment - provide the way to fix it
| Status | Dev Paused [ 10017 ] | Implementation in progress [ 10016 ] |
| Time Spent | 2 days, 3 hours [ 68400 ] | 2 days, 7 hours [ 82800 ] |
| Worklog Id | 277835 [ 277835 ] |
| Time Spent | 1 day, 3 hours [ 39600 ] | 2 days, 3 hours [ 68400 ] |
| Worklog Id | 277834 [ 277834 ] |
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- Time Spent:
- 1 day
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- found issue
- checked with mr hassan for solution
- supporting marwan
| Attachment | AUTO DISTRIBUTION.png [ 117810 ] | |
| Attachment | GRAPHICAL PHYSICAL CONFIGURATION.png [ 117811 ] | |
| Attachment | MOTHERBOARD 2 PANELS.png [ 117812 ] | |
| Attachment | MPU BOARD TYPE.png [ 117813 ] | |
| Attachment | RIGHT CLICK ON MOTHERBOARD.png [ 117814 ] |
Dear @Aurobinda Panda,
After investigating the issue on 180 and reviewing the catalog, we found that the board type LPU is the motherboard, therefore please follow these steps to fix the issue:
• Search in the catalog for the board type LPU:
• Right click on it, then click on put slot on board (MotherBoard):
• you will get two panels:
• Click on auto distribute and manage the auto distribution as supposed and apply:
Regards,
Mustapha Al Hage
• Close and save everything, then open the graphical physical configuration, you will get the result:
Show
Mustapha Al-Hage
added a comment - Dear @Aurobinda Panda,
After investigating the issue on 180 and reviewing the catalog, we found that the board type LPU is the motherboard, therefore please follow these steps to fix the issue:
• Search in the catalog for the board type LPU:
• Right click on it, then click on put slot on board (MotherBoard):
• you will get two panels:
• Click on auto distribute and manage the auto distribution as supposed and apply:
Regards,
Mustapha Al Hage
• Close and save everything, then open the graphical physical configuration, you will get the result:
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- Time Spent:
- 1 day
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- Fixing errors in Omantel workspace
- supporting Marwan
- Debugging issue
| Time Spent | 3 hours [ 10800 ] | 1 day, 3 hours [ 39600 ] |
| Worklog Id | 277462 [ 277462 ] |
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- Time Spent:
- 1 day
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Checked issue, then tried to import locally to see if is reproducible and checked the implemented logic to debug and find issue
| Assignee | Marwan Kanaan [ mkanaan ] | Mustapha Al-Hage [ malhage ] |
| Time Spent | 2 hours [ 7200 ] | 3 hours [ 10800 ] |
| Worklog Id | 276006 [ 276006 ] |
| Attachment | Boards not loading_RM0001.JPG [ 116411 ] |
Dear @Marwan,
we have applied the patches to 180 & Imported XML.
But still the physical configuration didn't change as per XML data.
Please check again.
SS are attached.
Show
Aurobinda Panda
added a comment - Dear @Marwan,
we have applied the patches to 180 & Imported XML.
But still the physical configuration didn't change as per XML data.
Please check again.
SS are attached.
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- Time Spent:
- 1 hour
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Board details checked post XML Import.
| Status | Implementation in progress [ 10016 ] | Dev Paused [ 10017 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Khaled Khalil [ kkhalil ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Summary | OT | Boards not loading to NEP physical Configuration | OT | Boards not loading to NEP physical Configuration -180 |
| Baseline Start | 2025-08-11 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-08-11 24:00 (set baseline based of initial work logging) |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 2 hours [ 7200 ] | |
| Worklog Id | 273824 [ 273824 ] |
| Summary | Boards not loading to NEP physical Configuration | OT | Boards not loading to NEP physical Configuration |
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-08-11 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-08-11 24:00 (milestone: set planned end date to due date) |
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- Time Spent:
- 2 hours
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Issue checked & raised to L3
Dear @Aurobinda Panda,
As per our discussions yesterday via teams, the boardType LPU is a motherboard. Therefore, to fix this issue you need to do "either one" of the following:
1- Make LPU a normal board, by removing its daughter boards:
2- The second option, if we take 1/0 and 1/1 as an example, you can follow these steps:
Regards,
Mustapha