Details

    • Customer:
      OMAN-Tel
    • Complexity:
      High
    • Severity:
      Critical
    • Product:
      NEP
    • REQUESTER:
      INTERNAL

      Description

      It is observed that, the Boards are not showing correctly in physical configuration of the Router.

      The Physical details in NEP report(Board report,Port Report,Inventory report) found to be OK.
      Catalog related issues also checked.

      I am attaching the SS from Physical Configuration of the Router, Port Report from NEP. Catalog and Imported XML. Please check

      1. 2025-08-06-05.30.39_OmanTel.xml
        65.45 MB
        Aurobinda Panda
      1. 20990c57-efee-42e6-97ec-49c2ba89fc5f.jpg
        42 kB
      2. 406cd905-6c7d-40be-8be0-87497590a6e5.jpg
        35 kB
      3. AUTO DISTRIBUTION.png
        32 kB
      4. Boards not loading_RM0001.JPG
        87 kB
      5. Catalog NE9000 Configuration_NEP.JPG
        87 kB
      6. e898bf6d-48da-47e3-8ee4-6b6955c0c03e.jpg
        17 kB
      7. GRAPHICAL PHYSICAL CONFIGURATION.png
        87 kB
      8. Inventory Report_NEP.JPG
        96 kB
      9. MOTHERBOARD 2 PANELS.png
        102 kB
      10. MPU BOARD TYPE.png
        56 kB
      11. Physical Configuration_NEP.JPG
        66 kB
      12. Port Report_NEP.JPG
        166 kB
      13. RIGHT CLICK ON MOTHERBOARD.png
        80 kB

        Activity

        Aurobinda Panda logged work - 08/Aug/25 12:00 AM
        • Time Spent:
          2 hours
           

          Issue checked & raised to L3

        Aurobinda Panda logged work - 28/Aug/25 12:00 AM
        • Time Spent:
          1 hour
           

          Board details checked post XML Import.

        Mustapha Al-Hage logged work - 15/Sep/25 1:46 PM
        • Time Spent:
          1 day
           

          Checked issue, then tried to import locally to see if is reproducible and checked the implemented logic to debug and find issue

        Mustapha Al-Hage logged work - 16/Sep/25 10:14 AM
        • Time Spent:
          1 day
           
          • Fixing errors in Omantel workspace
          • supporting Marwan
          • Debugging issue
        Mustapha Al-Hage logged work - 17/Sep/25 10:15 AM - edited
        • Time Spent:
          1 day
           
          • found issue
          • checked with mr hassan for solution
          • supporting marwan
        Aurobinda Panda logged work - 23/Sep/25 12:00 AM
        • Time Spent:
          1 hour
           

          The issue of Boards checked.

        Aurobinda Panda logged work - 24/Sep/25 12:00 AM
        • Time Spent:
          1 hour
           

          Data checked again. Catalog changed.

          People

          • Assignee:
            Aurobinda Panda
            Reporter:
            Aurobinda Panda
            Rejected By:
            Mustapha Al-Hage
          • Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Resolved:
              Planned Start:
              Planned End:
              Actual Start:
              Date of Baselining:

              Time Tracking

              Estimated:
              Original Estimate - Not Specified
              Not Specified
              Remaining:
              Remaining Estimate - 0 minutes
              0m
              Logged:
              Time Spent - 3 days, 5 hours
              3d 5h

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