Details

    • Customer:
      OMAN-Tel

      Description

      the issue here in the requests on production,
      after completing the proceed with gpon task,
      the request hang on design in progress and the solution acceptance task is not created,
      I have created the same request on staging platform .179 and it's working fine on staging,( request 172217 )
      I have compared the date of processes all is same in prod and staging.
      Please advise,
      logs will be shared once received from integration

        Activity

        Ayed Bada logged work - 17/Sep/25 12:00 AM
        • Time Spent:
          4 hours
           

          Investigation and testing

        Ayed Bada logged work - 23/Sep/25 12:00 AM
        • Time Spent:
          5 hours
           

          I have modified the design while respecting the mentioned business rules and scenario. After testing on the staging environment, the issue does not exist.

          People

          • Assignee:
            Salem Dannawi
            Reporter:
            Salem Dannawi
          • Votes:
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            Watchers:
            1 Start watching this issue

            Dates

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              Logged:
              Time Spent - 1 day, 1 hour
              1d 1h

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