Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Done
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Component/s: SRD
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Customer:OMAN-Tel
Description
the issue here in the requests on production,
after completing the proceed with gpon task,
the request hang on design in progress and the solution acceptance task is not created,
I have created the same request on staging platform .179 and it's working fine on staging,( request 172217 )
I have compared the date of processes all is same in prod and staging.
Please advise,
logs will be shared once received from integration
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-09-18 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-09-18 24:00 (milestone: set planned end date to due date) |
| Attachment | Capture324.PNG [ 117714 ] |
| Attachment | staging179.PNG [ 117715 ] |
| Description |
the issue here in the requests on production,
after completing the proceed with gpon task, the request hang on design in progress and the solution acceptance task is not created, I have created the same request on staging platform .179 and it's working fine on staging, Please advise, logs will be shared once received from integration |
the issue here in the requests on production,
after completing the proceed with gpon task, the request hang on design in progress and the solution acceptance task is not created, I have created the same request on staging platform .179 and it's working fine on staging,( request 172217 ) Please advise, logs will be shared once received from integration |
| Description |
the issue here in the requests on production,
after completing the proceed with gpon task, the request hang on design in progress and the solution acceptance task is not created, I have created the same request on staging platform .179 and it's working fine on staging,( request 172217 ) Please advise, logs will be shared once received from integration |
the issue here in the requests on production,
after completing the proceed with gpon task, the request hang on design in progress and the solution acceptance task is not created, I have created the same request on staging platform .179 and it's working fine on staging,( request 172217 ) I have compared the date of processes all is same in prod and staging. Please advise, logs will be shared once received from integration |
| Assignee | Khaled Khalil [ kkhalil ] | Ayed Bada [ abada ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 4 hours [ 14400 ] | |
| Worklog Id | 278315 [ 278315 ] |
| Baseline Start | 2025-09-18 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-09-18 24:00 (set baseline based of initial work logging) |
made changes -
| Attachment | SRD_GPON_DESIGN.bpmn20.xml [ 118309 ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Time Spent | 4 hours [ 14400 ] | 1 day, 1 hour [ 32400 ] |
| Worklog Id | 278448 [ 278448 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Ayed Bada [ abada ] | Salem Dannawi [ sdannawi ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Done [ 10000 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7d 22h 33m | 1 | Ayed Bada | 24/Sep/25 12:33 PM | |||||
|
8s | 1 | Ayed Bada | 24/Sep/25 12:33 PM | |||||
|
14s | 1 | Ayed Bada | 24/Sep/25 12:33 PM | |||||
|
6m 57s | 1 | Khaled Khalil | 24/Sep/25 12:40 PM | |||||
|
7d 25m | 1 | Salem Dannawi | 01/Oct/25 1:05 PM | |||||
|
4s | 1 | Salem Dannawi | 01/Oct/25 1:05 PM |
|
Links Hierarchy |
 Documentation
|
In the production logs, I found that the issue was internal to Flowable. The process was blocking the execution from completing the human task PROCEED_WITH_GPON.
I have modified the design while respecting the mentioned business rules and scenario. After testing on the staging environment, the issue does not exist.
Please test on the production platform after deploying the updated process version
Kind regards,