Details

    • Type: Bug Bug
    • Status: Cancelled Cancelled (View Workflow)
    • Priority: Urgent Urgent
    • Resolution: Done
    • Component/s: NEP
    • Labels:
      None Labels
    • Customer:
      Zain KSA 3.X
    • Product:
      NEP

      Description

      Dear @Khaled Khalil

      Could you please assign a resource to check below odd behavior on ZainKSA test when trying to import an XML from the NEP client GUI.
      The import process starts and ends itself right away without any ERRORS,
      As checked from L2 side, there are no memory , disk space issues or system errors that might cause this behavior...

      2025-09-22 11:02:10,035 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] start global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)

      2025-09-22 11:02:10,048 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] start global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)

      2025-09-22 11:02:10,051 INFO [com.mobinets.nep.npt.service.impl.AutoImportServiceImpl] (RMI TCP Connection(1351510)-192.168.64.67) Receiving request to import the XML: /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml...

      2025-09-22 11:02:10,061 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG]
      [NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] end global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)
      2025-09-22 11:02:10,062 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][SaveRunner][Thread-148] Start saving instances to Database

        Activity

        Mustapha Al-Hage logged work - 26/Sep/25 12:00 AM
        • Time Spent:
          4 hours
           

          Exploring issue and checking server logs

        Mustapha Al-Hage logged work - 29/Sep/25 12:00 AM
        • Time Spent:
          4 hours
           

          Exploring new server logs and checking UAT database

          People

          • Assignee:
            Mostafa Kalawoun
            Reporter:
            Mostafa Kalawoun
            Rejected By:
            Mustapha Al-Hage
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

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