Details
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Type:
Bug
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Status:
Cancelled
(View Workflow)
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Priority:
Urgent
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Resolution: Done
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Component/s: NEP
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Labels:None Labels
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Customer:Zain KSA 3.X
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Product:NEP
Description
Dear @Khaled Khalil
Could you please assign a resource to check below odd behavior on ZainKSA test when trying to import an XML from the NEP client GUI.
The import process starts and ends itself right away without any ERRORS,
As checked from L2 side, there are no memory , disk space issues or system errors that might cause this behavior...
2025-09-22 11:02:10,035 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] start global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)
2025-09-22 11:02:10,048 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] start global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)
2025-09-22 11:02:10,051 INFO [com.mobinets.nep.npt.service.impl.AutoImportServiceImpl] (RMI TCP Connection(1351510)-192.168.64.67) Receiving request to import the XML: /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml...
2025-09-22 11:02:10,061 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG]
[NptServiceAdvice][RMI TCP Connection(1351510)-192.168.64.67] end global interception of:importNetwork ( String /product/ZainKSA/nep_packages/auto-importer/XML_files/2025-09-15-02.12.55_ZainKsa.xml NEPBundles npt)
2025-09-22 11:02:10,062 INFO [stdout] (AsyncAppender-Dispatcher-Thread-131) 11:02:10-[DEBUG][SaveRunner][Thread-148] Start saving instances to Database
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-09-24 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-09-24 24:00 (milestone: set planned end date to due date) |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Mustapha Al-Hage [ malhage ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | Dev Paused [ 10017 ] |
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- Time Spent:
- 4 hours
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Exploring issue and checking server logs
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- Time Spent:
- 4 hours
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Exploring new server logs and checking UAT database
| Status | Dev Paused [ 10017 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | Rejected [ 10100 ] |
| Assignee | Mustapha Al-Hage [ malhage ] | Mostafa Kalawoun [ mostafa.kalawoun ] |
| Resolution | Done [ 10000 ] |
| Attachment | Image (1).jpg [ 118701 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 4 hours [ 14400 ] | |
| Worklog Id | 279030 [ 279030 ] |
| Baseline Start | 2025-09-24 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-09-24 24:00 (set baseline based of initial work logging) |
| Time Spent | 4 hours [ 14400 ] | 1 day [ 28800 ] |
| Worklog Id | 279031 [ 279031 ] |
| Status | Rejected [ 10100 ] | Cancelled [ 10013 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2h 17m | 1 | Hassan Abdine | 24/Sep/25 12:19 PM | |||||
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1m 53s | 1 | Mustapha Al-Hage | 24/Sep/25 12:21 PM | |||||
|
20h 22m | 1 | Mustapha Al-Hage | 25/Sep/25 8:43 AM | |||||
|
4d 22h 9m | 1 | Mustapha Al-Hage | 30/Sep/25 6:52 AM | |||||
|
3m 16s | 1 | Mustapha Al-Hage | 30/Sep/25 6:55 AM | |||||
|
49d 8h 30m | 1 | Abir Messaikeh | 18/Nov/25 2:26 PM |
|
Links Hierarchy |
 Documentation
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After investigating the issue and discussing it with Mostafa Kalawoun, we found that the Updated by Importer flag was set to false, which caused the import issue. Mostafa has now set it to true, and the import is working fine.