Details
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Type:
Bug
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Status:
Rejected
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: NEP
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Labels:
-
Customer:Ooreedo Tunisia
Description
Dear @Khaled Khalil,
Could you please assign a NEP DEV resource to investigate and resolve the following issue?
• XML: 2025-12-02-10.22.48_Ooredoo
• Import Date: 03-12-2025
• Platform: .102
• Server Logs: Attached on JIRA
The RU Index value is being imported correctly from the XML and is displayed properly in both the Board and Inventory reports for the same node (e.g., KEB4042-SRAN Node). However, in the Shelf report, the RU Index value appears as “-1”.
Please refer to the snippets below for reference:
Board Report
Inventory Report
Shelf Report
Due to the RU Index issue showing as “-1,” the following pop-up error appears when I attempt to correct the catalogue layout issue. Additionally, there is no “-1” value for the Start RU field under the cabinet in the catalogue.
Physical Configuration Error Snippet
Thank you
Indrasan
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-12-20 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-12-20 24:00 (milestone: set planned end date to due date) |
| Attachment | Physical Configuration Error Snippet.png [ 123308 ] | |
| Attachment | Catalogue Layout Error.png [ 123309 ] | |
| Attachment | Board Report_RU Index OK As Per XML.png [ 123310 ] | |
| Attachment | Inventory Report_RU Index OK As Per XML.png [ 123311 ] | |
| Attachment | Shelf Report Where RU Index Incorrect.png [ 123312 ] |
| Description |
Dear @Khaled Khalil,
Could you please assign a NEP DEV resource to investigate and resolve the following issue? • XML: 2025-12-02-10.22.48_Ooredoo • Import Date: 03-12-2025 • Platform: .102 • Server Logs: Attached on JIRA The RU Index value is being imported correctly from the XML and is displayed properly in both the Board and Inventory reports for the same node (e.g., KEB4042-SRAN Node). However, in the Shelf report, the RU Index value appears as “-1”. Please refer to the snippets below for reference: Board Report Inventory Report Shelf Report Due to the RU Index issue showing as “-1,” the following pop-up error appears when I attempt to correct the catalogue layout issue. Additionally, there is no “-1” value for the Start RU field under the cabinet in the catalogue. Physical Configuration Error Snippet Thank you Indrasan |
| Attachment | ranOoredoo.rar [ 123313 ] |
| Component/s | NEP [ 16200 ] |
| Attachment | server logs_03-12-2025.rar [ 123506 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Mustapha Al-Hage [ malhage ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
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- Time Spent:
- 3 hours, 30 minutes
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Create JIRA for same, before create checked & analysed from my side & troubleshoot then raised to NEP DEV.
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- Time Spent:
- 4 hours
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checking actual found no issue presist
| Assignee | Mustapha Al-Hage [ malhage ] | Marwan Kanaan [ mkanaan ] |
| Status | Implementation in progress [ 10016 ] | Dev Paused [ 10017 ] |
| Status | Dev Paused [ 10017 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | Rejected [ 10100 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Indrasan Yadav [ iyadav ] |
| Resolution | Fixed [ 1 ] |
| Attachment | Screenshot 2025-12-15 134401.png [ 124106 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 4 hours [ 14400 ] | |
| Worklog Id | 286116 [ 286116 ] |
| Baseline Start | 2025-12-20 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-12-20 24:00 (set baseline based of initial work logging) |
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- Time Spent:
- 2 hours, 30 minutes
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Checked & validate the data after given NEP patch deployed and reverted to NEP DEV.
| Time Spent | 4 hours [ 14400 ] | 6 hours, 30 minutes [ 23400 ] |
| Worklog Id | 286512 [ 286512 ] |
| Time Spent | 6 hours, 30 minutes [ 23400 ] | 1 day, 2 hours [ 36000 ] |
| Worklog Id | 286524 [ 286524 ] |
| Worklog Id | 286524 [ 286524 ] |
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- Time Spent:
- 1 hour, 30 minutes
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Marwan discussed over the teams & shared a small XML to import on .102 and check if issue is persist yet, however I check for same and still issue persist. Updated the same to Marwan over teams. Then he suggested to restart the server and check again and now this time issue is fixed based on small XML, Now I will check for full XML & update on same.
| Time Spent | 1 day, 2 hours [ 36000 ] | 1 day, 4 hours [ 43200 ] |
| Worklog Id | 286634 [ 286634 ] |
| Worklog Id | 286634 [ 286634 ] |
| Remaining Estimate | 0 minutes [ 0 ] | 30 minutes [ 1800 ] |
| Time Spent | 1 day, 4 hours [ 43200 ] | 1 day, 3 hours, 30 minutes [ 41400 ] |
| Worklog Id | 286634 [ 286634 ] |
| Remaining Estimate | 30 minutes [ 1800 ] | 0 minutes [ 0 ] |
| Time Spent | 1 day, 3 hours, 30 minutes [ 41400 ] | 1 day, 5 hours, 30 minutes [ 48600 ] |
| Worklog Id | 286878 [ 286878 ] |
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- Time Spent:
- 2 hours
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Worked on same for check & validate the issue.
From: Marwan Kanaan <Marwan.Kanaan@nuiva.com>
Sent: 15 December 2025 17:14
To: Khaled Khalil <Khaled.Khalil@nuiva.com>; Indrasan Yadav <Indrasan.Yadav@nuiva.com>; Mustapha Al-Hage <Mustapha.AlHage@nuiva.com>
Cc: Bassem Sabbagh <bassem.sabbagh@mobinets.com>
Subject: Re: RU Index Is Correct In Board & Inventory Report But Incorrect In Shelf Report (Huawei RAN) || LS-804 ||
Dear @Indrasan Yadav,
Kindly recheck from your side, as I have verified the issue and did not encounter any problems.
Best Regards,
Marwan Kanaan I Software Developer
From: Indrasan Yadav <Indrasan.Yadav@nuiva.com>
Sent: Thursday, December 18, 2025 9:04 AM
To: Marwan Kanaan <Marwan.Kanaan@nuiva.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>; Mustapha Al-Hage <Mustapha.AlHage@nuiva.com>
Cc: Bassem Sabbagh <bassem.sabbagh@mobinets.com>
Subject: RE: RU Index Is Correct In Board & Inventory Report But Incorrect In Shelf Report (Huawei RAN) || LS-804 ||
Dear @Marwan Kanaan,
The issue is persisting for one node (ZGT4083), even though the value in the XML is not “-1”.
Please find the details below for your reference:
Shelf Report:
Board Report:
Thank you
Indrasan
Dear @Indrasan Yadav,
As discussed on Teams, you imported a small XML file that was generated by my side, targeting only the affected node, into the actual version to correct the previously imported data.
The server has been restarted successfully.
Kindly check and verify the data at your convenience.
Best Regards,
Marwan Kanaan I Software Developer
Now, issue has been fixed after server restarted & imported the same XML in NEP.
please close the ticket
| Time Spent | 1 day, 5 hours, 30 minutes [ 48600 ] | 1 day, 7 hours, 30 minutes [ 55800 ] |
| Worklog Id | 287514 [ 287514 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5d 1h 27m | 1 | Mustapha Al-Hage | 08/Dec/25 1:00 PM | |||||
|
5s | 1 | Mustapha Al-Hage | 08/Dec/25 1:00 PM | |||||
|
6d 19h 2m | 1 | Marwan Kanaan | 15/Dec/25 8:02 AM | |||||
|
2h 2m | 1 | Marwan Kanaan | 15/Dec/25 10:05 AM | |||||
|
7s | 1 | Marwan Kanaan | 15/Dec/25 10:05 AM |
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Links Hierarchy |
 Documentation
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Dear @Indrasan Yadav,
Kindly recheck from your side, as I have verified the issue and did not encounter any problems.
ss
Best Regards,
Marwan Kanaan I Software Developer