L3 Support
  1. L3 Support
  2. LS-824

Zain IQ | Missing SN issue in Unmapped Report

        Details

        • Type: Bug Bug
        • Status: Closed Closed (View Workflow)
        • Priority: Normal Normal
        • Resolution: Fixed
        • Component/s: NEP
        • Labels:
          None Labels
        • Customer:
          Zain Iraq

          Description

          Kindly support to check the serial (6924070504103000490) not available in the unmapped report.
          The item is available in the passive inventory and not available in both FR , WO and unmapped Report.
          We have also run the unmapped sync and still not appearing.

            Activity

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            Permalink
            Manjit Kumar logged work - 16/Dec/25 12:00 AM
            • Time Spent:
              2 hours, 30 minutes
               

              Checked the log and shared to L3 and also generate XML manual.

            Permalink
            Daljeet Singh Virdi logged work - 16/Dec/25 12:00 AM - edited
            • Time Spent:
              2 hours
               

              Issue raised with l3 team

            Permalink
            Daljeet Singh Virdi logged work - 17/Dec/25 12:00 AM
            • Time Spent:
              2 hours
               

              Discuss with L3 regarding the issue and script provided for the same , same script provided to L2 to deploy the same

            Permalink
            Manjit Kumar logged work - 17/Dec/25 12:00 AM
            • Time Spent:
              1 hour
               

              Shared script executed after working hours.

            Permalink
            Daljeet Singh Virdi logged work - 18/Dec/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              Validate the resolution and ask closure from the custmoer

            Permalink
            Manjit Kumar logged work - 19/Dec/25 12:00 AM - edited
            • Time Spent:
              1 hour, 30 minutes
               

              Made old backup tables list and drop tables which are old backup.

            Permalink
            Daljeet Singh Virdi logged work - 30/Dec/25 12:00 AM - edited
            • Time Spent:
              3 hours
               

              L3 provided script and asked cybermak to check the same

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              People

              • Assignee:
                Abir Messaikeh
                Reporter:
                Daljeet Singh Virdi
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

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                  1d 5h 30m

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