Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: Financial
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Labels:None Labels
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Customer:Zain Iraq
Description
Kindly align the resource for the below mentioned bug observed by Customer in Zain IQ Prod:
Please find below reported issue from the customer ,
on 31-Dec-2025 : IQ Asset Team did financial import for 23 items for Dec 2025 and approved in WF , but these 23 items not showing in the FR.
On 1st Jan 2026 : Then IQ Team import it again and approve it again at 1st of Jan 2026 , and shown successfully on FR.
Please support to check and analysis this case and feedback to us .
Attached Approval Audit log report for reference & support.
Attachments
Activity
- All
- Comments
- Work Log
- History
- Activity
- Links Hierarchy
- Transitions
- Trace
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- Time Spent:
- 2 hours, 30 minutes
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Issue check and raised with L3 team
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- Time Spent:
- 1 hour
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Discussion wtih L3 and ask for the ETA on this ticket , also receive email from customer
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- Time Spent:
- 5 hours
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Joined call with cybermak team for discussion about ongoing issues and run shared query by L3 also made table for all ZAIN OPCO patch version and made table for all api running timing along with duration.
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- Time Spent:
- 2 hours
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After checking with L3 and RCA Provided to customer , later have calll with manager on the queery raised by customer on this ticket
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- Time Spent:
- 1 hour
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Snippet shared with customer
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- Time Spent:
- 4 hours
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Testing and doc shared
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- Time Spent:
- 1 hour
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Analyze the log and then shared with L3 to check the issue.
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- Time Spent:
- 4 hours
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Testing and document shared
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- Time Spent:
- 5 hours
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Testing for patch 703 including the cabinet syn, document made
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- Time Spent:
- 6 hours
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Testing the complete including Shelf and board sync process with the Inv, UM and FR
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- Time Spent:
- 1 hour
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Shared the server log with L3 after checked.
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- Time Spent:
- 1 hour
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Shared required details with L3 along with server log.
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- Time Spent:
- 4 hours
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Testing and preapred doc
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- Time Spent:
- 1 hour
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Patch has been applied on kuwait test platform.
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- Time Spent:
- 3 hours
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Tested cases again to be discussed with Bessem manita
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- Time Spent:
- 3 hours
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Testing and prepared doc and shared with L3 to check again
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- Time Spent:
- 3 hours
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Tested case with new patch
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- Time Spent:
- 4 hours
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Testing done and shared document with L3
