Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: Financial
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Labels:None Labels
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Customer:Zain Iraq
Description
Kindly align the resource for the below mentioned bug observed by Customer in Zain IQ Prod:
Please find below reported issue from the customer ,
on 31-Dec-2025 : IQ Asset Team did financial import for 23 items for Dec 2025 and approved in WF , but these 23 items not showing in the FR.
On 1st Jan 2026 : Then IQ Team import it again and approve it again at 1st of Jan 2026 , and shown successfully on FR.
Please support to check and analysis this case and feedback to us .
Attached Approval Audit log report for reference & support.
Attachments
Activity
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- Time Spent:
- 2 hours, 30 minutes
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Issue check and raised with L3 team
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2026-01-14 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2026-01-14 24:00 (milestone: set planned end date to due date) |
| Customer | Zain Kuwait [ 12400 ] | Zain Iraq [ 13100 ] |
| Attachment | Approval Audit Report.XLS [ 125904 ] | |
| Attachment | Approval Audit Report (1).XLS [ 125905 ] |
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- Time Spent:
- 1 hour
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Discussion wtih L3 and ask for the ETA on this ticket , also receive email from customer
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- Time Spent:
- 5 hours
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Joined call with cybermak team for discussion about ongoing issues and run shared query by L3 also made table for all ZAIN OPCO patch version and made table for all api running timing along with duration.
Dear Team,
The server logs show that the approval of financial requests was triggered during the FR sync process. This caused the financial data to be overwritten by the synchronization.
Dear Manjit,
Could you please check the current FR sync trigger time and advise whether it can be advanced to prevent this from occurring again?
Show
added a comment - Dear Team,
The server logs show that the approval of financial requests was triggered during the FR sync process. This caused the financial data to be overwritten by the synchronization.
Dear Manjit,
Could you please check the current FR sync trigger time and advise whether it can be advanced to prevent this from occurring again?
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Bessem Manita [ bmanita ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 5 hours [ 18000 ] | |
| Worklog Id | 289028 [ 289028 ] |
| Baseline Start | 2026-01-14 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2026-01-14 24:00 (set baseline based of initial work logging) |
| Time Spent | 5 hours [ 18000 ] | 6 hours [ 21600 ] |
| Worklog Id | 289131 [ 289131 ] |
| Time Spent | 6 hours [ 21600 ] | 1 day, 30 minutes [ 30600 ] |
| Worklog Id | 289144 [ 289144 ] |
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- Time Spent:
- 2 hours
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After checking with L3 and RCA Provided to customer , later have calll with manager on the queery raised by customer on this ticket
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- Time Spent:
- 1 hour
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Snippet shared with customer
| Component/s | NEP [ 16200 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
- Fixed, released in patch 3.7.1.703
- Exclude financial attribute from FR synch
Show
Bessem Manita
added a comment - - edited
Fixed, released in patch 3.7.1.703
Exclude financial attribute from FR synch
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Bessem Manita [ bmanita ] | Daljeet Singh Virdi [ dsvirdi ] |
| Time Spent | 1 day, 30 minutes [ 30600 ] | 1 day, 2 hours, 30 minutes [ 37800 ] |
| Worklog Id | 290359 [ 290359 ] |
| Time Spent | 1 day, 2 hours, 30 minutes [ 37800 ] | 1 day, 3 hours, 30 minutes [ 41400 ] |
| Worklog Id | 290362 [ 290362 ] |
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- Time Spent:
- 4 hours
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Testing and doc shared
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- Time Spent:
- 1 hour
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Analyze the log and then shared with L3 to check the issue.
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- Time Spent:
- 4 hours
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Testing and document shared
| Time Spent | 1 day, 3 hours, 30 minutes [ 41400 ] | 1 day, 4 hours, 30 minutes [ 45000 ] |
| Worklog Id | 290747 [ 290747 ] |
under testing , 1 case reported by Daljeet to be reviewed by Bessem
Daljeet to contine testing Active part and remaining attributes
Show
Abir Messaikeh
added a comment - under testing , 1 case reported by Daljeet to be reviewed by Bessem
Daljeet to contine testing Active part and remaining attributes
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Daljeet Singh Virdi [ dsvirdi ] | Abir Messaikeh [ amessaikeh ] |
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- Time Spent:
- 5 hours
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Testing for patch 703 including the cabinet syn, document made
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- Time Spent:
- 6 hours
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Testing the complete including Shelf and board sync process with the Inv, UM and FR
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- Time Spent:
- 1 hour
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Shared the server log with L3 after checked.
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- Time Spent:
- 1 hour
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Shared required details with L3 along with server log.
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- Time Spent:
- 4 hours
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Testing and preapred doc
| Time Spent | 1 day, 4 hours, 30 minutes [ 45000 ] | 2 days, 2 hours, 30 minutes [ 66600 ] |
| Worklog Id | 291108 [ 291108 ] |
| Time Spent | 2 days, 2 hours, 30 minutes [ 66600 ] | 2 days, 7 hours, 30 minutes [ 84600 ] |
| Worklog Id | 291110 [ 291110 ] |
All the Testing has been done attached here all the documents. Waiting for the L3 response.
Show
Daljeet Singh Virdi
added a comment - All the Testing has been done attached here all the documents. Waiting for the L3 response.
| Attachment | 703 Cabinet Testing.docx [ 128008 ] | |
| Attachment | 703 Shelf & Board Testing.docx [ 128009 ] | |
| Attachment | 703 Testing - II.docx [ 128010 ] | |
| Attachment | 703 Testing.docx [ 128011 ] |
| Assignee | Abir Messaikeh [ amessaikeh ] | Bessem Manita [ bmanita ] |
| Time Spent | 2 days, 7 hours, 30 minutes [ 84600 ] | 3 days, 3 hours, 30 minutes [ 99000 ] |
| Worklog Id | 291236 [ 291236 ] |
| Time Spent | 3 days, 3 hours, 30 minutes [ 99000 ] | 3 days, 7 hours, 30 minutes [ 113400 ] |
| Worklog Id | 291238 [ 291238 ] |
| Time Spent | 3 days, 7 hours, 30 minutes [ 113400 ] | 4 days, 2 hours, 30 minutes [ 124200 ] |
| Worklog Id | 291240 [ 291240 ] |
| Time Spent | 4 days, 2 hours, 30 minutes [ 124200 ] | 4 days, 3 hours, 30 minutes [ 127800 ] |
| Worklog Id | 291260 [ 291260 ] |
| Time Spent | 4 days, 3 hours, 30 minutes [ 127800 ] | 4 days, 4 hours, 30 minutes [ 131400 ] |
| Worklog Id | 291261 [ 291261 ] |
Dear Daljeet,
Please find my observations below regarding the shard test cases:
- IT Asset – The issue was not reproducible locally. After modifying the serial number of the IT Asset and triggering FR sync, a new record was correctly inserted into the Unmapped report.
- Active Node – Similarly, I was able to modify the serial number of a different node, and the changes were accurately reflected in the Unmapped/FR report.
- Status Flag Column – Please note that this attribute is calculated based on the asset’s last XML update date, which differs from the change date attribute. Manual updates to the asset do not affect the XML update date column. The status is marked as “Decommissioned” when no XML import has been performed for that asset in the last 14 days.
- Sync Date Attribute – I found that the sync date attribute from FR report was not being updated after the latest patch. This has now been fixed, will be released in patch 3.7.1.704.
Show
Bessem Manita
added a comment - - edited Dear Daljeet,
Please find my observations below regarding the shard test cases:
IT Asset – The issue was not reproducible locally. After modifying the serial number of the IT Asset and triggering FR sync, a new record was correctly inserted into the Unmapped report.
Active Node – Similarly, I was able to modify the serial number of a different node, and the changes were accurately reflected in the Unmapped/FR report.
Status Flag Column – Please note that this attribute is calculated based on the asset’s last XML update date, which differs from the change date attribute. Manual updates to the asset do not affect the XML update date column. The status is marked as “Decommissioned” when no XML import has been performed for that asset in the last 14 days.
Sync Date Attribute – I found that the sync date attribute from FR report was not being updated after the latest patch. This has now been fixed, will be released in patch 3.7.1.704.
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- Time Spent:
- 1 hour
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Patch has been applied on kuwait test platform.
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- Time Spent:
- 3 hours
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Tested cases again to be discussed with Bessem manita
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- Time Spent:
- 3 hours
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Testing and prepared doc and shared with L3 to check again
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- Time Spent:
- 3 hours
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Tested case with new patch
| Time Spent | 4 days, 4 hours, 30 minutes [ 131400 ] | 4 days, 5 hours, 30 minutes [ 135000 ] |
| Worklog Id | 291624 [ 291624 ] |
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- Time Spent:
- 4 hours
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Testing done and shared document with L3
| Time Spent | 4 days, 5 hours, 30 minutes [ 135000 ] | 1 week, 1 hour, 30 minutes [ 149400 ] |
| Worklog Id | 293636 [ 293636 ] |
| Time Spent | 1 week, 1 hour, 30 minutes [ 149400 ] | 1 week, 4 hours, 30 minutes [ 160200 ] |
| Worklog Id | 293649 [ 293649 ] |
| Time Spent | 1 week, 4 hours, 30 minutes [ 160200 ] | 1 week, 7 hours, 30 minutes [ 171000 ] |
| Worklog Id | 293655 [ 293655 ] |
| Time Spent | 1 week, 7 hours, 30 minutes [ 171000 ] | 1 week, 1 day, 2 hours, 30 minutes [ 181800 ] |
| Worklog Id | 293657 [ 293657 ] |
| Time Spent | 1 week, 1 day, 2 hours, 30 minutes [ 181800 ] | 1 week, 1 day, 6 hours, 30 minutes [ 196200 ] |
| Worklog Id | 293661 [ 293661 ] |
Few issue left will be taken care by internal ticket
Show
Daljeet Singh Virdi
added a comment - Few issue left will be taken care by internal ticket
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2d 22h 21m | 1 | Bessem Manita | 15/Jan/26 6:38 AM | |||||
|
4s | 1 | Bessem Manita | 15/Jan/26 6:38 AM | |||||
|
15d 9h 30m | 1 | Bessem Manita | 30/Jan/26 4:08 PM | |||||
|
56m 5s | 1 | Khaled Khalil | 30/Jan/26 5:04 PM | |||||
|
6d 17h 46m | 1 | Abir Messaikeh | 06/Feb/26 10:51 AM | |||||
|
33d 17h 25m | 1 | Daljeet Singh Virdi | 12/Mar/26 4:16 AM |
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Links Hierarchy |
 Documentation
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logs below
https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQB1XNbcws-QRJ76KP6-1EJVAThOUvqnRG33RsrHcdhlyTQ?e=gOZFqu
https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/IQABlK_UswSeQ6yD3tZEXRy9AZRl5EoIgrfRljFTnaBLTLM?e=dqqOah